Tag Archives: Service Outages

MIDCAT downtime tomorrow, Tuesday, 3/6/18

Hello again

This is another reminder that MIDCAT will be unavailable on Tuesday, Mar. 6, between 4AM-8AM.  This includes staff client side functions as well as the webPAC (go/midcat/) and includes all lookup and checkout functions, among other services.

Thank you for your patience, and we apologize for any inconvenience.

Terry Simpkins
Director, Discovery and Access Services
Davis Family Library

Summon slow and/or down

We have received the following from the folks at Summon:

  the Summon service has experienced interruptions in service.  We are aware of the issue and actively working to resolve it.  We will follow up again once we have more detail.

It just took well over a minute to get the search screen when I typed “go/summon” in an address bar. I did a very simple search a couple of minutes ago and the connection timed out. A comment to this post will be added when we become aware that service is restored.

Moodle Infrastructure Maintenance – Thursday, March 7

From our Moodle host:

Dear Valued Client,

In the past few weeks, some of our clients have been the target of Distributed Denial of Service (DDoS) attacks. These attacks have led to outages for other clients who shared the same internet access points.

To help us detect and prevent this type of attack in the future, Remote-Learner needs to move a critical piece of security infrastructure. The reconfigured hardware will reduce the probability of a successful attack and improve access to the rest of our system during an incident.

We will implement this change during a very brief maintenance window this Thursday, March 7, 2013 at 11:59 PM CST. While the service interruption should not last longer than a couple of minutes, there is a small chance we will require up to 15 minutes.

Thank you for your understanding.


The Remote-Learner Team

Banner & Hyperion Systems will be down for maintenance tonight Monday Jan 21

The Banner Systems (both INB & SSB/ Banner Web) as well as EPM Hyperion Reporting will be unavailable tonight Jan 21 and Fri evening Jan 25.


Monday January 21- All users logged out of Banner by 9pm ET (6pm Pacific) –  Banner System will be available after3am ET (12am PacificTuesday January 22.

This means time card entry/approval will not be available Monday evening Jan 21 after 9pm EST but will be available on Tuesday morning Jan 22 after 3am EST.

Friday January 25 – All users logged out of Banner by 9pm ET (6pm Pacific) –  Banner System will be available after3am ET (12am PacificSaturday January 26.

What is happening during this time?  We have scheduled a Load Test to be run against our production Banner Web system.  During the system load test personnel from Middlebury College will work in conjunction with technicians at Ellucian to simultaneously Load Test and Performance Tune our Banner Database Server and the Banner Web (SSB) environments.   To facilitate the testing all users must log out of Banner and remain logged out beginning at 9pm Eastern Time (6pm Pacific) each night until 3am Eastern Time(12 am Pacific) the following morning.  Any user remaining in the system after 9pm ETwill be forcibly logged out by systems administration.

We appreciate your patience & cooperation as we continually strive for improved performance on these critical systems.

Carol Peddie

Associate Dean, LIS

Director Enterprise Applications