We have received the following from the folks at Summon:
the Summon service has experienced interruptions in service. We are aware of the issue and actively working to resolve it. We will follow up again once we have more detail.
It just took well over a minute to get the search screen when I typed “go/summon” in an address bar. I did a very simple search a couple of minutes ago and the connection timed out. A comment to this post will be added when we become aware that service is restored.
In the past few weeks, some of our clients have been the target of Distributed Denial of Service (DDoS) attacks. These attacks have led to outages for other clients who shared the same internet access points.
To help us detect and prevent this type of attack in the future, Remote-Learner needs to move a critical piece of security infrastructure. The reconfigured hardware will reduce the probability of a successful attack and improve access to the rest of our system during an incident.
We will implement this change during a very brief maintenance window this Thursday, March 7, 2013 at 11:59 PM CST. While the service interruption should not last longer than a couple of minutes, there is a small chance we will require up to 15 minutes.
All Banner systems ( INB & SSB/web) are currently unavailable. We have Ellucian technicians working on the problem and will update you as we know more and when the systems are back and available for use.
Associate Dean & Director, Enterprise Applications
Library & Information Services, Middlebury College
What is happening during this time? We have scheduled a Load Test to be run against our production Banner Web system. During the system load test personnel from Middlebury College will work in conjunction with technicians at Ellucian to simultaneously Load Test and Performance Tune our Banner Database Server and the Banner Web (SSB) environments. To facilitate the testing all users must log out of Banner and remain logged out beginning at 9pm Eastern Time (6pm Pacific) each night until 3am Eastern Time(12 am Pacific) the following morning. Any user remaining in the system after 9pm ETwill be forcibly logged out by systems administration.
We appreciate your patience & cooperation as we continually strive for improved performance on these critical systems.
On Tuesday May 31st we’re going to change the categories on this blog, so if by any chance you’re using a feed of a specific category, that’s going to break. We suggest subscribing to the whole blog for maximum enjoyment! If you’re not a LIS staff member & would like to filter out the more staff related posts, you can subscribe to the new “Middlebury Community Interest” category after May 31st. The other categories will be “LIS Staff Interest”, and “Post for MiddPoints” which will cause the post to be added to the MiddPoints blog too. All the old categories except “The Essentials” will be converted to tags for easy searching.
The LIS Web team developed this new scheme, following recommendations that came out of the open meeting about the future of the LIS Blog (including a call for simplified categories). The AD Team reviewed and approved these changes. We welcome your comments.
Journals we access via ScienceDirect (which accounted for over 27,000 uses at Middlebury in 2009) will be unavailable this Saturday due to scheduled maintenance and upgrades. Estimated downtime in the Vermont time zone is 7:30 am-4:30 pm.
We access over 1000 online journals provided by Wiley (Wiley InterScience and Wiley-Blackwell). This coming weekend, Wiley will be launching its new platform for online access, the Wiley Online Library.
We have been notified that Wiley titles will not be accessible between 4 a.m. Saturday and noon on Sunday. If previous experience is any indication, there may well be at least sporadic problems for some time beyond that.
If you have trouble accessing Wiley titles after noon on Sunday, please send me an email.
We will be keeping an eye on this transition, and I will relay updates by adding comments to this blog post.