Tag Archives: key survey

Key Survey Scheduled Downtime on Nov 22 for Upgrade to version 8.6

KeySurvey LogoThe following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

WorldAPP (our Key Survey host) is excited to announce that your Key Survey / Form.com account will be upgraded to the new software version 8.6. on  Saturday, November 22nd, 2014, between the hours of:

EST:   1 AM and 10 AM / GMT:    6 AM and 3 PM

Loaded with variety of new features, this latest software update introduces many of the advanced task management and workflow capabilities that you, our customers, have asked us for.

Please note that your account may be unavailable during the system upgrade. Your respondents attempting to access surveys, forms or reports will receive a friendly notification of the system maintenance in progress. Once the maintenance has been completed, the application and all survey/form/report links will be accessible.

To learn more about version 8.6 software release ahead of time, visit the Fall ’14 Release Promo page.

If you have any questions about this update please feel free to contact support@worldapp.com.

Key Survey Mobile App Update Now Available

KeySurvey LogoThe following information is pertinent only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

Message text (excerpt) from WorldAPP’s Customer Care team, dated 10/21/14:

New updates for Form.com Mobile v4.0 and Key Survey Mobile v4.0 are now available for download.

What’s New: This latest software update provides enhanced ability to capture data from your mobile device while offline and offers improved data synchronization technology with a faster automatic data upload frequency rate when online – now, every 5 minutes.

Before downloading the update, please be informed that:

• Legacy versions of the Form.com Mobile and Key Survey Mobile apps will continue to operate, however, we highly recommend installing the latest update to receive the best possible performance.
• We advise performing a final synchronization request to ensure all data is uploaded to the server. Failure to do this could result in data loss.
• If you are still working from the WorldAPP Offline branded mobile app, it is recommended that you install the new mobile app (Form.com Mobile for Form.com accounts, Key Survey Mobile for Key Survey accounts), as WorldAPP Offline will no longer be supported. Follow these 4 simple steps for a smooth transition to the new app.

As always, WorldAPP’s support staff can assist with questions you may have.

 

 

WorldAPP/Key Survey Performance Issues [updated 7/15/14]

We would like to share the messages received from our Key Survey vendor, WorldAPP, concerning current performance issues:

From: Customer Care [mailto:customercare@worldapp.com]
Sent: Tuesday, July 15, 2014 3:34 PM
Subject: WorldAPP Performance Notification Update

We are following up to provide you with an update on the progress of the investigation of the recent WorldAPP Platform performance issue.

Our technical teams have applied a number of enhancements to the data collection module within the platform to address this issue. WorldAPP will continue daily maintenance work on the platform for the next week.

We apologize for any inconvenience caused by the recent performance issue. We realize the important role our services play in your business, and we take that responsibility very seriously.

For additional information surrounding this issue we encourage you to visit our WorldAPP Community message board. Please do not hesitate to contact WorldAPP Support via live chat, phone: 781-849-8118 ext. 1 or email: support@worldapp.com, if you have any further questions or require additional assistance.

We thank you for your patience and understanding.

Best Regards,

WorldAPP Customer Care
customercare@worldapp.com

——-

From: Customer Care [mailto:customercare@worldapp.com]
Sent: Monday, July 14, 2014 1:46 PM
Subject: WorldAPP Performance Notification

This message is to inform you that we are currently experiencing intermittent performance issues inside the platform.Though the application is available, and we have identified the issue, there may be temporary interruptions in service as we work to test and implement enhancements. We will be posting live updates inside the WorldAPP Community forum to keep you up to speed on our progress.

We sincerely apologize for any inconvenience you may experience as this technical difficulty is being resolved.

We will follow up with you within the next 24 hours with a detailed report of the cause and actions taken to address the performance issues.

Your patience is greatly appreciated.

Sincerely,
WorldAPP Customer Care
customercare@worldapp.com

Key Survey Scheduled Maintenance & Downtime on July 5

KeySurvey LogoThe following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

WorldAPP is excited to announce that our Key Survey / Form.com application will be upgraded to the new version 8.5 on Saturday, July 5th, 2014, between the hours of:

EST:   1 AM and 9 AM / GMT:    6 AM and 2 PM

Please note that your account will be unavailable during the system upgrade, (including all surveys, forms, voting and reports).  Your respondents attempting to access surveys/forms or reports will receive a friendly notice of the system maintenance in progress.  Once the maintenance has been completed, the application and all survey/form/report links will be accessible.   We appreciate your patience and apologize for any inconvenience this may cause.

What’s new in version 8.5?  This update is intended to enhance application capabilities and provide more powerful functionality, as well as introduce the Key Survey and Form.com Mobile apps.  Here are a few resources provided by WorldApp to help you get familiar with the new features and offerings:

Update from Database Applications & Systems

This will be my last post as the workgroup leader for the DAS workgroup, as we move into the new organizational structure announced by Mike Roy at the last all-LIS staff meeting.  Here are some of the projects and tasks that DAS staff members have been working on during the past month…

Mike Schuster
- Several Revisions to Room Draw SSB forms and lots of testing
– Added new student search dropdown box and removed boxes used by students to enter group member IDs.
– Modified procedures so as each student is selected, several eligibility checks are made.
– Modified message text displayed when students are ineligible.
– Modified WebTailor Infotext for links.
– Added logic to allow the group representative to remove group members when they’ve accidentally selected one.
– Created a database view of instructors to be used by new online catalog web page.
– Modified web directory script to correctly select on leave graduate students during winter term.
– Created database tables that will be used by custom Monterey web admissions applications forms.
– Assisted the registrar’s office with running the Term Student Type Update program(SHRTYPE) and the Learner Curriculum Conversion Program(SOPLCCV).
– After the registrar’s office runs SHRTYPE for a particular term, I create a population selection in Banner and run SOPLCCV with that popsel.
– Reviewed Clearinghouse Self-Service Authentication documentation and sample code.

Liz Whitaker-Freitas
– Supporting Hyperion BI+ for functional & technical users

Ian McBride (Full list at: https://www.yammer.com/users/imcbride)
– Completed MiddMedia plugin for WordPress
– Assisted with completion of RFP for Web Makeover
– Created conference registration form for VCC
– Developed payment form for Print Management
– Modified Athletics Recruiting application to remove Primary Sport
– Designed database sync script for the Course Catalog
– Launched CSO and Judicial Boards sites
– Upgraded Key Survey to version 7.1

Travis Stafford
– Troubleshooting cForms issue
– Testing cForms 10.3
– Two cforms trainings (Chemistry Department, Institutional Planning and Diversity)
– Finished first wave of BLM implementation (is now live) as well as fixed various bugs
– List Manager Configuration for newsletters / MiddCMS Newsletter support
– General support and Heat tickets

Rob Pekor
– Re-aligned parent Donor codes for “Feb” students.
– Removed obsolete region codes related to “CA Mailing”.
– Enhanced existing “pledge installment” view.
– Investigate poor query execution between databases (production and non-production).
– Created table to hold local data for the Harris Online Community project.
– Sent sample dataset to Harris thus enabling them to begin on data mapping on their side of the implementation project.
– Continued to fine tune the web pages for Phonathon segment creation
– Created new indicator for “young Alumni” (alumni for only 1-10 years) for the Banner List Manager project.
– Create stewardship project codes for Athletics (ATHSTW) and the Axinn Center (AXNSTW)
– Rewrote of slow performing fiscal data view for CA

Chris Norris
Staffing
– Transition planning for organizational re-structuring with DAS staff, Area Directors, and workgroup leaders
Project Work
– Reviewed Phoenix BIA summary presentation
– Drafted spec for remote DR web presence
– Revised Banner-ListManager project requirements with DAS staff
– Revised Broadcast Email Newsletter request document
– Configured four new Broadcast Email Newsletter editions with DAS staff
– Completed work on 2008 Summary Web Statistics for Web Makeover project
– Completed work on Stakeholder Reports for Web Makeover project
– Completed work on GSA (Google Search) for MIIS sites
– Began configuration and setup of Google Apps for Education (alpha instance)
Meetings
– Participated in Web Makeover project team meetings
– Met with HR staff regarding OpenHire “internal job site” project
– Met with Brett Wilhelm regarding departure considerations
– Met with members of the web subcommittee of the Sexual Assault Oversight Committee regarding a new web presence
– Participated in College Advancement Operations team meetings
– Participated in Harris online community project team meetings
– Participated in Pay for Print project team meetings
– Participated in MIIS technology team meeting
– Participated in College Data Workshop with IR, Faculty, and other LIS staff
– Conducted final DAS staff check-in meetings
Systems Administration
– Ongoing monitoring and problem resolution of online services
– Configured new GO rewrite rules
– Ongoing tuning of GSA to improve search results
– Renewals of College-owned domain names
– Transferred UWAC domains to College-managed account
Help, Support, Training, Workshops
– Updated Middlebury’s United Way web presence (campaign stats)
– Provided support for Broadcast Email Newsletters, CMS editing, BLWC Submission Manager, HEAT tix, and various ad-hoc help calls
– Conducted a Broadcast Email Newsletter training with Young Alumni staff
– Conducted a Broadcast Email (advanced) workshop for CA staff
Vendor Related Activities
– Participated in Sun-Guard/SCT Banner DBA weekly status calls
– Participated in Velaris Hyperion SysAdmin weekly status calls
– Participated in Google Apps for Education project team call with Google
– Transitioned Hyperion SysAdmin vendor (Velaris) relationship managment to Jeff Rehbach
– Provided IMA (eCommerce) details for Harris online community project