Tags » Helpdesk Alert

This Sunday morning we’re planning the following activities:

(1)    Between 6:30 and 7:30 we’ll be applying some security patches to the Library server “zeppo”.  We expect a less than 10 minute outage of the following services:  MiddCat, My MiddCat, Ilsley cataglog, Sheldon catalog, the Millennium client used by library staff.

(2)    Between 6:30 and 7:30 we’ll upgrade the Service Building network connection to 10 Gbps from 1 Gbps .  This will interrupt all network services to the Service Building for less than 20 minutes.

(3)    Between 7:00 and 8:30 we’ll re-route the network fiber connections for Stewart.  This will interrupt all network services Stewart for less than 10 minutes.

(4)    Between 7:00 and 9:00 we’ll re-route the network fiber connections and switch out some associated infrastructure for McCullough.  This will interrupt all network services to McCullough for 2 less than 10 minute periods.

(5)    Between 7:30 and 9:30 we’ll re-route the network fiber connections that provide connectivity to the large dorms on the north side of campus.  This will interruption all network connections to these buildings 2-3 times for less than 2 minutes each.

(6)    Between 7:30 and 9:30 we’ll re-route the network fiber connections that provide connectivity to BiHall.  This will interrupt all network connections to BiHall for less than 2 minutes.

We appreciate your patience as we continue to enhance the performance and reliability of our IT infrastructure.

This Sunday Sept 2 we will finalize our work on the new network architecture. This will result in a planned  15-30 minute outage that is scheduled for approx. 6:30-7:00 am EST. Please remember during this time, nobody on or off campus will have access to network services (this means all systems will be unavailable – Email, Banner, middfiles, everything including our websites middlebury.edu & miis.edu.)   The Snow Bowl will also have no phone service during the outage.  

In addition Ellucian will be performing some work on the Banner systems to improve some of the recent performance issues we have experienced in the past few weeks.   Banner will be offline from approx. 8am-10am while this maintenance is performed.

Schedule:

6:30 –  approx. 7:00am EST – network maintenance – all systems unavailable

8:00- approx. 10:00 am EST Banner systems will be unavailable

 We will send around a message once all systems are back up and available – we approximate this to be around 10am.

 Thank you again for your continued patience and cooperation while we perform this important work.

We are pleased to announce the new middfiles structure is now up and available for use!
Please note the following changes:

You can now access middfiles at:

-for Windows/PC users – PLEASE RESTART/REBOOT your computer first – then you should not have to make any changes, but the new path is \\middlebury.edu\middfiles

-For Apple/Mac users – you will have to use the new server names & paths listed below.

afp://myhome.middlebury.edu (for home directories- your personal folders)

afp://orgs.middlebury.edu (for ORGS – your department folders)

afp://classes.middlebury.edu (for classfolders and curricular resources)

afp://shed.middlebury.edu (for software, studentorgs, committees, specialprojects, and others not mentioned above)

For more information on file servers and connections contact the helpdesk. helpdesk@middlebury.edu

Middfiles will be unavailable this Sunday June 3 from 7am- noon EST for maintenance. During this time we will be re-architecting middfiles into 4 separate servers to minimize future disruptions and speed up future recovery processes.

PC/Windows users should not experience any changes.

Apple/Mac users who have drives mapped to middfiles will need to know the names of the new servers to re-connect. We will send out the changes in a future message and we will also post them to our outage/alerts page at http://www.middlebury.edu/offices/technology/help/alerts

As part of improving the helpdesk’s web presence, in conjunction with revamping our website (coming 12/23), we want to better inform you about technical issues on campus.  We will begin posting outages and alerts that you should know about here on the LIS blog, as well as highlighting them on our website at go/hdalerts.