Tag Archives: Helpdesk Alert

Sunday morning maintenance

Between 7 and 9 am we will be upgrading our Internet firewalls.  While the Internet firewalls are a pair with failover, there can be an up to 30 second interruption of service as each failover takes place.  We are expecting 3 less than 30 second Internet service interruptions during this period.

Between 8 and 10 am we will be re-routing connectivity to a specialized video conferencing network segment, the video conferencing service will be off-line during much of this window.

Between 8 and 9:30 am we will be upgrading Web Help Desk, there will be a less than 10 minute service interruption during this period.

Sunday morning maintenance

This Sunday morning we have a number of maintenance activities planned.

  • Between 6 am and 10 am Digital Collections at Middlebury / CONTENTdm (middarchive.middlebury.edu) will be off-line in order to upgrade to version 6.6.
  • Between 7 am and 8 am there may be a less than 5 minute interruption of DNS and DHCP services as the underlying systems for these services are upgraded.  As these services are part of a high availability configuration, we expect a minimal if any impact to end users.
  • Between 7 am 10 am we will be testing the failover of high availability components of our network that include building aggregation switches and redundant uplinks for the below buildings, no service impact is expected:
    •     Service Building
    •     Axinn
    •     Public Safety
    • Between 8 am and 10 am we will be evaluating some Internet routing options that may result in isolated, intermittent Internet sites being reachable, we expect this impact to be short lived and not wide spread.
  • Between 8 am 10 am we will be running some network/server security tests that we do not expect to have a noticeable impact.

We appreciate your patience as we strive to keep our network and systems operating optimally.

Sunday morning maintenance

This Sunday morning between 7 and 8:30 am we will be performing maintenance on one of the supporting database servers of the College primary web sites (www.middlebury.edu, www.miis.edu).  As the supporting databases are part of a high availability cluster we do not anticipate a service interruption but are performing this activity during our established maintenance window as a precaution.

Sunday morning maintenance

This Sunday morning between 7 and 8:30 am we will be performing maintenance on one of the supporting database servers of the College primary web sites (www.middlebury.edu, www.miis.edu).  As the supporting databases are part of a high availability cluster we do not anticipate a service interruption but are performing this activity during our established maintenance window as a precaution.

IT system and network maintenance this Sunday (12/15/2013) and next weekend (12/21/2013, 12/22/2013)

LIS is planning the following maintenance activities this Sunday, December 15th between 7 am and 10 am:

  • We will be upgrading our VPN system (vpn.middlebury.edu). There will be a less than 30 minute service interruption of VPN access to the College from off-campus between 7 am and 9 am.
  • We will be upgrading the firewall at the Monterey Institution of International Studies. There will be a less than 30 minute service interruption of Internet connectivity to MIIS. This will include the site-to-site VPN connection between MIIS and Middlebury.
  • We will be applying a patch to our MiddCloud system that includes MiddFiles.  There will be a less than 15 minute service interruption to MiddFiles between 7 am and 8 am.

LIS is planning the following maintenance activities next weekend, on Saturday December 21st and Sunday December 22nd:

  • On Saturday, December 21st between 7 am and 12 pm (noon),  we will be performing maintenance on our servers. For many services, there may be up to a 15 minute interruption. Middlebury and Monterey’s email and primary web sites will not be affected by this maintenance work.
  • On Sunday, December 22nd between 7 am and 10 am,  we will be conducting a test of the redundancy of our network. Some campus buildings will not have network access for approximately 30 minutes during this test.  A list of these buildings is available at the end of this message.
  • On Sunday, December 22nd between 8 am and 12 pm (noon),  we will also be upgrading our Internet firewalls.  We expect several interruptions of Internet connectivity lasting approximately 30 minutes during this period.  We will continue to test and fine-tune the new firewall into the afternoon on Sunday. While we do not expect significant service interruptions in the afternoon, it may be necessary to make adjustments that could cause brief interruptions for isolated services. (You can see the availability of our major systems at http://www.middlebury.edu/offices/technology/help/alerts).

As always, we appreciate your patience and understanding as this essential maintenance work is completed in our continual effort to improve our IT services.

Middlebury Campus billings that will have network connectivity service interruptions for approximately 30 minutes on Sunday, 22nd between 7 am and 10 am:

 

5 Court Street
75 Franklin St.
All of Bread   Loaf / snow bowl
Allen
Athletics
Battell
Centenno
Chateau
Coffrin
College   Communications in Kitchel House
DKE House
Faculty and LIS   offices and student residences in Voter
Farrell
FIC
Forest
Gifford
Hadley,   Milliken, Kelly-Lang complex
Hathaway
Hesselgrave
Hillcrest   Environmental Center
Isley Library
Johnson Art   Center
Kirk
Marble Works   (College Advancement) and Stone Mill
McCullough
Mead Chapel
Munroe
Old Chapel
Painter Hall
Painter House
Ridgeline   Woods, the Mods, Recycling, Corbin’s office
Robert A Jones   House
Ross Dining and   LaForce complex
Small housed on   the east edge of campus, including 3 south street
Small houses on   the north and west edges of campus
Small houses on   the west edge of campus
Starr Hall
Stewart
Sunderland
The Atwater   Complex
Twilight
Warner
Wright Theatre

 

Sunday morning maintenance

This Sunday morning the following network and system maintenance items are scheduled during our regular maintenance window.

(1)    Between 6:30 am and 8:00 am, replace a network switch that provides network connectivity to the 3rd floor of BiHall.  There will be a less than 30 minute interruption of network connectivity to all computers on the 3rd floor of BiHall.

(2)    Between 8 am and 9 am, apply a patch to Web Help Desk.  There will be a less than 10 minute interruption of service for Web Help Desk.

Sunday morning maintenance

This Sunday morning during our maintenance window we will be performing the following activities:

(1)    Between 6:30 and 10:00 am EST we will apply a service pack to our Exchange cluster that provides email services for @middlebury.edu and @miis.edu.  Due to the redundant configuration of our Exchange environment we do not expect there will be a service disruption.  You may be asked to re-authenticate during or following this window the next time you connect with an outlook.

(2)    Between 7:00 and 8:30 am EST we will be adjusting the configuration of Web Help Desk as recommended by the vendor to support the access of content on 3rd party systems. There will be a less than 10 minute period when Web Help Desk is unavailable.

(3)    Between 7:00 and 9:00 am EST we will be upgrading components of our real audio/video server (muskrat), it’s content is accessible and served by CONTENTDM.  There will be a less than 10 minute period when the associated digital content hosted on this system is unavailable.

(4)  Between 7:00 and 9:00 am EST we will be upgrading components of our ERes Library system (bearcat).  There will be a less than 10 minute service interruption of ERes.

(5)    Between 8:00 and 10:00 am EST we will be upgrading papercut to v13.4 – there will be a less than 10 minute service interruption to the following printing related servers during this window:

  1. Papercut
  2. Spruce
  3. Bombay
  4. Beech
  5. Walnut

Additionally there will be an approximately 10 minute interruption of Web Print services generally and approximately 30 minute interruption of printing services generally when the papercut database is upgraded.  Additionally a number of printing stations (generally Kyocera-Mita) will require a hands-on visit, a software update with a restart that will take place during the later hour of our maintenance window.

We appreciate your patience as these essential maintenance activities are performed.

Emergency Maintenance Window for Middfiles

Between 6 am and 7 am EDT Friday (10/25/2013) morning we will perform an upgrade to the system that hosts MiddFiles recommended by our vendor that is a first required step to improve performance.  During this period there will be an approximately 15 minute period when MiddFiles will not be available.

We appreciate your patience and our apologies for scheduling this maintenance on short notice and outside our regular maintenance window of Sunday mornings.