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	<title>Library &#38; Information Services &#187; HEAT</title>
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		<title>HEAT &#8211; gathering statisitics that can enlighten us</title>
		<link>http://sites.middlebury.edu/lis/2009/07/29/heat-gathering-statisitics-that-can-enlighten-us/</link>
		<comments>http://sites.middlebury.edu/lis/2009/07/29/heat-gathering-statisitics-that-can-enlighten-us/#comments</comments>
		<pubDate>Wed, 29 Jul 2009 12:35:43 +0000</pubDate>
		<dc:creator>James Beauchemin</dc:creator>
				<category><![CDATA[LIS Staff Interest]]></category>
		<category><![CDATA[analytics]]></category>
		<category><![CDATA[HEAT]]></category>
		<category><![CDATA[LIS Website]]></category>
		<category><![CDATA[statistics]]></category>
		<category><![CDATA[Teams]]></category>

		<guid isPermaLink="false">http://sites.middlebury.edu/liswebsite/?p=60</guid>
		<description><![CDATA[I have begun an attempt to query HEAT for any useful statistics that could aid us in our mission.  Since HEAT has a unique way of structuring its data in its semi-relational model it has been challenging to pull helpful information.  &#8230; <a href="http://sites.middlebury.edu/lis/2009/07/29/heat-gathering-statisitics-that-can-enlighten-us/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
				<content:encoded><![CDATA[<p>I have begun an attempt to query HEAT for any useful statistics that could aid us in our mission.  Since HEAT has a unique way of structuring its data in its semi-relational model it has been challenging to pull helpful information.  One primary reason for this is that the important information we would want to know about (e.g. sites, problem/request details, etc&#8230;) are in free-text fields which cannot be queried easily.  Another obstacle is that there seem to be a variety of methods currently (historically) used to categorize Web Site specific events.  I spent a few hours this week getting to know the database structure and I should be able to provide some statistics (qualified) by early next week.  If anyone has suggestions on the type of information/stats we could pull please send them my way.  For now I will look for the obvious stats and we can drill into HEAT further as we discover more about HEAT&#8217;s dB and where the data is stored.</p>
<p> </p>
]]></content:encoded>
			<wfw:commentRss>http://sites.middlebury.edu/lis/2009/07/29/heat-gathering-statisitics-that-can-enlighten-us/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
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		<item>
		<title>Update from Database Applications &amp; Systems</title>
		<link>http://sites.middlebury.edu/lis/2009/01/19/update-from-database-applications-systems-2/</link>
		<comments>http://sites.middlebury.edu/lis/2009/01/19/update-from-database-applications-systems-2/#comments</comments>
		<pubDate>Mon, 19 Jan 2009 14:06:55 +0000</pubDate>
		<dc:creator>Chris Norris</dc:creator>
				<category><![CDATA[LIS Staff Interest]]></category>
		<category><![CDATA[admissions]]></category>
		<category><![CDATA[aia]]></category>
		<category><![CDATA[alumni]]></category>
		<category><![CDATA[banner]]></category>
		<category><![CDATA[blwc]]></category>
		<category><![CDATA[bookstore]]></category>
		<category><![CDATA[ca]]></category>
		<category><![CDATA[career services]]></category>
		<category><![CDATA[cforms]]></category>
		<category><![CDATA[cso]]></category>
		<category><![CDATA[davis]]></category>
		<category><![CDATA[dba]]></category>
		<category><![CDATA[directory]]></category>
		<category><![CDATA[ecommerce]]></category>
		<category><![CDATA[emergency]]></category>
		<category><![CDATA[Enterprise Applications]]></category>
		<category><![CDATA[event forms]]></category>
		<category><![CDATA[fundraising]]></category>
		<category><![CDATA[go]]></category>
		<category><![CDATA[google earth]]></category>
		<category><![CDATA[harris]]></category>
		<category><![CDATA[HEAT]]></category>
		<category><![CDATA[hsf]]></category>
		<category><![CDATA[human resources]]></category>
		<category><![CDATA[hyperion cms]]></category>
		<category><![CDATA[list manager]]></category>
		<category><![CDATA[listmanager]]></category>
		<category><![CDATA[ls]]></category>
		<category><![CDATA[lyris]]></category>
		<category><![CDATA[middtube]]></category>
		<category><![CDATA[MIIS]]></category>
		<category><![CDATA[news portal]]></category>
		<category><![CDATA[newsletter]]></category>
		<category><![CDATA[online community]]></category>
		<category><![CDATA[pay-for-print]]></category>
		<category><![CDATA[phoenix]]></category>
		<category><![CDATA[phonathon]]></category>
		<category><![CDATA[public safety]]></category>
		<category><![CDATA[redo]]></category>
		<category><![CDATA[touchnet]]></category>
		<category><![CDATA[velaris]]></category>
		<category><![CDATA[video]]></category>
		<category><![CDATA[web]]></category>
		<category><![CDATA[web makeover]]></category>
		<category><![CDATA[WordPress]]></category>

		<guid isPermaLink="false">http://sites.middlebury.edu/list/?p=208</guid>
		<description><![CDATA[Submitted by Chris Norris Here are some of the projects and tasks that DAS staff members have been working on during the past month… Mike Schuster - Created a spec for Bookstore Upload / Course Listing Bookstore Links - Researched &#8230; <a href="http://sites.middlebury.edu/lis/2009/01/19/update-from-database-applications-systems-2/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
				<content:encoded><![CDATA[<p><em>Submitted by Chris Norris</em></p>
<p>Here are some of the projects and tasks that DAS staff members have been working on during the past month…</p>
<p><strong>Mike Schuster<br />
</strong>- Created a spec for Bookstore Upload / Course Listing Bookstore Links<br />
- Researched problem Off Campus Study was having pushing Admissions applications<br />
- Corrected problems with Bread Loaf, Language School, and Off Campus Study decisions processing reports, reports were broken due to System 9 upgrade<br />
- Created SSB web package to allow residential systems coordinator to delete room draw preferences, reorder preferences, and activate/inactivate room draw applications<br />
- Processed Fall 2008 course response form data<br />
- Updated Feb&#8217;s MNET email addresses to &#8220;preferred&#8221;<br />
- Fixed problem with LS &amp; BLSE Financial Aid online web applications where bad data entry selection of dates in dropdown boxes would cause applications to get an Oracle error<br />
- Modified custom p_assign_boxes database procedure to allow mail boxes to be assigned to students during winter term<br />
- Worked with Liz Whitaker-Freitas and Marcy Smith to develop documents needed by Monterey staff when developing/requesting new reports</p>
<p><strong>Liz Whitaker-Freitas</strong><br />
- Supporting Hyperion BI+ for functional &amp; technical users<br />
- Troubleshooting Admissions Decisions reports<br />
- Coordinating roles to groups migration by Velaris</p>
<p><strong>Ian McBride</strong><br />
- Added service to check GO addresses nightly<br />
- Worked with Adam to develop web service for MiddTube<br />
- Wrote WordPress plugin for MiddTube<br />
- Developed Middlebury theme for WordPress<br />
- Added a service to the Directory to automatically redirect to a user&#8217;s homepage<br />
- Added a video icon to CMS home page news items with videos<br />
- Developed home page for the New England Review site in WordPress<br />
- Began investigation into Single Sign On applications<br />
- Continued work with the Platform and Design/IA groups for the Web Makeover<br />
- Finally launched News Portal at <a href="http://go.middlebury.edu/news">http://go.middlebury.edu/news</a>!</p>
<p><strong>Travis Stafford</strong><br />
- Created 7 new alumni event forms<br />
- Tested WordPress CFORMS upgrade<br />
- Upgraded all the WordPress blogs and cforms to the new version of CFORMS (13 blogs / +/- 50 forms)<br />
- Completed porting over all the cat standard ecommunicate forms to CFORMS<br />
- Minor changes the New England Review ecommerce form<br />
- Troubleshot\Fixed issues with the CCAL Fundraising ecommerce form<br />
- Added new functionality to the BLM application to show Counts by indicator flag for Banner-ListManager admins<br />
- Added self service component to the BLM project for subscribing\unsubscribing to Newsletters and List Manager lists<br />
- CFORMs support/training for various departments<br />
- General support and HEAT tickets</p>
<p><strong>Rob Pekor</strong><br />
- Rolled late graduates to Alumni<br />
- Started developing and creating tables to hold Harris Online Directory data<br />
- Started creating scripts to load initial data for Harris Online Directory<br />
- Started very preliminary development of process to send updates to Harris<br />
- Corrected problem with Phonathon SSB data selection page, page would error on multiple individual years selected, problem has been corrected and is now in production<br />
- Created new function to retrieve a list of regions for a particular person<br />
- Corrected problem in AIA relating to updating ask amounts, if an ask amount never existed before for a person, the SSB page would not update the value, problem has been corrected and is now in production<br />
- Created list of people that currently have access to AIA<br />
- Corrected issue with view for the Banner List Manager relating to the indicator for students</p>
<p><strong>Chris Norris</strong><br />
<em>Staffing</em><br />
- Participated in telephone interview for open DBA position<br />
<em>Projects</em><br />
- Reviewed Phoenix BIA reports and summary<br />
- Worked on spec for remote DR web presence<br />
- Participated in CA fundraising strategy meeting<br />
- Refined Banner-ListManager project spec with DAS staff<br />
- Completed work with CA and Communications on Organic Garden giving form<br />
- Met with DOC and PS staff regarding new ER web presence<br />
- Met with technical/functional staff regarding eCommerce options for &#8220;pay-for-print&#8221;<br />
- Met with Communications staff to plan for upcoming Newsletter projects<br />
- Met with Career Services staff to plan for upcoming Newsletter projects<br />
- Participated in various Web Makeover team meetings<br />
- Met with HR staff regarding Web Makeover requirements<br />
- Met with PHC staff regarding Web Makeover requirements<br />
- Met with PS staff regarding Web Makeover requirements<br />
<em>Systems Administration</em><br />
- Ongoing monitoring and problem resolution of online services<br />
- Resolved service outages for Banner and Hyperion<br />
- Resolved server config issue for GoogleEarth version of campusmap<br />
- Updated TouchNet server config to support additional web servers<br />
- Upgraded SubmissionManager web application for BLWC<br />
- Configured new GO rewrite rules<br />
- Ongoing tuning of GSA to improve search results<br />
- Renewals of College-owned domain names<br />
- Met with SNS staff regarding HSF config options<br />
<em>Help &amp; Support</em><br />
- Provided support to CFA staff for artsmail Newsletter IA<br />
- Provided support to HR staff for middleader Newsletter buttons<br />
- Reviewed President&#8217;s Holiday Card for pre-sending issues for Communications<br />
- Updated Middlebury’s United Way web presence (campaign stats)<br />
- Updated AbroadView.org web presence (footer)<br />
- Provided various support for CMS editing, HEAT tix, and ad-hoc help calls<br />
<em>Vendor Related Activities</em><br />
- Participated in Sun-Guard/SCT Banner DBA weekly status calls<br />
- Participated in Velaris Hyperion SysAdmin weekly status calls<br />
- Continued contract re-negotiation with Hyperion SysAdmin vendor (Velaris)<br />
- Worked with DavisProjectsforPeace.org external web vendor to grant direct database access<br />
- eCommerce call with alumni online community vendor (Harris) to define IMA requirements<br />
- Coordinated redirect request from MIIS staff with <a href="http://www.MIIS.edu">www.MIIS.edu</a> web vendor (NeptuneWeb)</p>
]]></content:encoded>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Update from Database Applications &amp; Systems</title>
		<link>http://sites.middlebury.edu/lis/2008/12/12/update-from-database-applications-systems/</link>
		<comments>http://sites.middlebury.edu/lis/2008/12/12/update-from-database-applications-systems/#comments</comments>
		<pubDate>Fri, 12 Dec 2008 19:02:17 +0000</pubDate>
		<dc:creator>Chris Norris</dc:creator>
				<category><![CDATA[LIS Staff Interest]]></category>
		<category><![CDATA[aia]]></category>
		<category><![CDATA[banner]]></category>
		<category><![CDATA[blwc]]></category>
		<category><![CDATA[cms]]></category>
		<category><![CDATA[December 12]]></category>
		<category><![CDATA[Enterprise Applications]]></category>
		<category><![CDATA[go]]></category>
		<category><![CDATA[HEAT]]></category>
		<category><![CDATA[hs9]]></category>
		<category><![CDATA[hyperion]]></category>
		<category><![CDATA[submgr]]></category>
		<category><![CDATA[touchnet]]></category>
		<category><![CDATA[web]]></category>

		<guid isPermaLink="false">http://sites.middlebury.edu/list/?p=193</guid>
		<description><![CDATA[Submitted by Chris Norris Here are some of the projects and tasks that DAS staff members have been working on during the past month… Mike Schuster - Ran the SYPAEMH process in production to apply Emergency holds for 394 students &#8230; <a href="http://sites.middlebury.edu/lis/2008/12/12/update-from-database-applications-systems/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
				<content:encoded><![CDATA[<p><em>Submitted by Chris Norris</em></p>
<p>Here are some of the projects and tasks that DAS staff members have been working on during the past month…</p>
<p><strong>Mike Schuster</strong><br />
- Ran the SYPAEMH process in production to apply Emergency holds for 394 students<br />
- Modified off campus study, field of study database triggers and package to correctly build the first away term for students with multiple curriculum<br />
- Modified SYPCSCC process for applying class codes to prevent it from including winter credits when calculating current credits and also to only copy specific attributes to future terms<br />
- Worked with Jai Shankar to modify the TSRCBIL FormFusion template to print ‘Do Not Remit’ in a few places on student bills when their total is 0 or a negative amount<br />
- Rewrote the LS Apps by Prior College report<br />
- Diagnosed and fixed a problem where custom database procedures were sending email with a timestamp off by 5 hours.<br />
- Modifications to LS &amp; BLSE Financial Aid online web applications<br />
- Expanded the answer box for the college currently attending question on the LS and BLSE Financial Aid applications<br />
- Added error handling in save supplement procedure to check for nonnumeric characters entered as answers to questions looking for numeric answers<br />
- Added text to top of ls_application and blse_application to tell applicant not to use the enter button.  Changed text for &#8220;Save&#8221; buttons to &#8220;Submit&#8221; buttons<br />
- Added text to explanations/special circumstances instructions: &#8220;Please limit to 300 characters.&#8221;<br />
- Added error handling in save_application procedure to alert user if they didn&#8217;t enter a &#8216;.&#8217; or <a href="mailto:'@'">&#8216;@&#8217;</a> in their email address<br />
- Created a spec for the MIIS web application.<br />
- Modified Faculty Advisee list SSB form to allow users to email all advisees or selected advisees<br />
- Online Room Draw 2009 modifications<br />
- Several modifications to room draw space maintenance SSB form for residential systems coordinator<br />
- Several modifications to room draw SSB forms for student submitted applications<br />
- Planning conversations with Jeff Rehbach, MBS Books, and Bob Jansen about creating a process to upload course information to the Online Bookstore vendor and modifying the course listing pages to include links to the bookstore software</p>
<p><strong>Rob Pekor</strong><br />
- Put final touches on the Phone-a-thon data interface for College Advancement<br />
- Added keyword descriptor to output filename of the segment data produced<br />
- Enhanced and modified Oracle procedures behind a Hyperion Mailing  report<br />
- Corrected issues with the Volunteer web application (Agents-in-Action) for Annual Giving, problems centered around the field length of the home phone number<br />
- Assisted in fixing problem with online donor roll.<br />
- Created multiple data files for various populations (segments) specified by Annual Giving.<br />
- Analyzing and starting to build specifications for the data feed for the Harris online community project<br />
- Put final touches on the Banner/List-Manager (Broadcast Email tool) integration model with Travis<br />
- This required new function to delineate language school and Bread Load of staff, faculty and students<br />
- Set up volunteer data/assignments for Annual Giving<br />
- Enhanced the Agents-In-Action application to allow input of new ask amounts and assignments<br />
- Created new Oracle package/procedures to allow sending files via FTP from database procedures</p>
<p><strong>Travis Stafford</strong><br />
- Banner/List-Manager Integration project<br />
- Defined types and sub-types<br />
- Defined admin model<br />
- Web Forms<br />
- Supported existing Web Forms<br />
- Ongoing migration of new requests to WPcformsII for BLSE, ACE, RCFIA, HR<br />
- Resolved numerous HEAT tickets and provided support for end-users of online services</p>
<p><strong>Liz Whitaker-Freitas</strong><br />
- Hyperion System 9 Upgrade/Migration<br />
- Resolved several post-migration issues<br />
- Responded to unplanned services outages<br />
- Worked with LIS Staff to develop lab images for new HS9 plugin<br />
- Assisted functional/technical leads with publishing, scheduling and provisioning in new environment<br />
- Researched and resolved connectivity issues with existing queries<br />
- Resolved Oracle Client install issues<br />
- Researched causes of failed jobs<br />
- Tested and deployed Patch/SP<br />
- Cleaned up some custom Roles/Groups<br />
- Worked with Velaris on plan for log archiving<br />
- Resolved report issues (Admissions Data Processing Reports, College Advancement Mailing Reports)<br />
- Other Hyperion<br />
- Trained Tech Lead on how to use derived queries and dashboards<br />
- Trained LS on how to publish and maintain ad-hoc reports<br />
- Processed Hyperion security requests<br />
- Resolved Hyperion HEAT tickets<br />
- Prepared list of services currently being performed by Velaris or Midd staff with recommendations for ongoing support<br />
- Ongoing work for the Lockdown project to change reports using saturn or saturn_midd embedded credentials<br />
- FileMakerPro<br />
- Changed views for Athletics FMP application, troubleshooting issues, change nightly schedules to import view data</p>
<p><strong>Ian McBride</strong> (was on CTO for a significant portion of this time)<br />
- Participated in the Web Makeover team meetings and work on the Web Redo project<br />
- Installed a test instance of Drupal CMS for this project<br />
- Finalized the soon-to-be-live new News site for Communications<br />
- Moved all non-CMS web applications off the primary CMS server<br />
- Ongoing work to build out site templates for the New England Review in WordPress<br />
- Developed a web service for system monitoring and backup contacts<br />
- Continued work on a web service API for MiddTube</p>
<p><strong>Chris Norris</strong><br />
- Monitoring and Troubleshooting for Online Services<br />
- Identified and resolved Hyperion issues related to SP1 update<br />
- Researched issue related to Banner INB and IE crashes<br />
- Resolved TouchNet Payment Gateway outages and related issues<br />
- Identified and resolved issues related to recent www &#8211;&gt; web forms/services migration<br />
- Monitored Online Course Registration (10 days) and resolved related web issues<br />
- Training and Support for End-Users of Online Services<br />
- Conducted a ListManager-Basics workshop for College Advancement staff<br />
- Conducted a ListManager-Advanced workshop for heavy-use broadcast emailers<br />
- Provided ongoing support for CMS editing, resolved HEAT tickets, answered support calls<br />
- Project Specs / Work Definitions<br />
- Refined Banner List Manager Integration project spec with Travis and Rob<br />
- Helped initiate development of Harris Online Community project spec for Communications<br />
- Completed DAS workgroup SWOT analysis for LIS restructuring efforts<br />
- Revised DAS workgroup goals and objectives for upcoming year<br />
- Ongoing Maintenance &amp; Support<br />
- Processed new GO requests<br />
- Updated Middlebury&#8217;s United Way web presence<br />
- Coordinated changes to Monterey&#8217;s Online Giving Form<br />
- Reviewed Project Phoenix BIA reports, ongoing planning and specification for remote DR web presence<br />
- Tuned GSA Search to improve keyword matching in search results<br />
- New Projects &amp; Tasks<br />
- Configured SubmissionManager web application for Bread Loaf Writer&#8217;s Conference<br />
- Participated in the Web Makeover team meetings and worked on related assigned tasks<br />
- Worked with Advancement and Communications on microphilanthropy test for Organic Garden<br />
- Worked with LIS Budget Administrator to help identify areas for cost reductions<br />
- Worked with LIS Licensing to clarify Hyperion software licensing details<br />
- Worked with LIS Policy Advisor to clarify PCI-compliance status<br />
- Worked with Dean of the College and Directory of Public Safety on new Emergency web site specification<br />
- Vendor Related Activities<br />
- Participated in Sun-Guard/SCT Banner DBA weekly status calls<br />
- Participated in Velaris Hyperion SysAdmin weekly status calls<br />
- Initiated contract re-negotiation with Hyperion SysAdmin vendor (Velaris)<br />
- Transitioned DavisUWCScholars.org and DavisProjectsforPeace.org site management duties to external vendor</p>
]]></content:encoded>
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