Tag Archives: goals


Perhaps we can discuss metrics here, to save time in our next meeting?  I know we all feel like we have to keep up our quick pace in order to meet deadlines.

I think we’ve agreed to most if not all of the items that Ian included in the list of metrics on the wiki.  I added a few points for discussion, though.  Can we discuss and finalize the whole list?  The text I added is in orange.


* Reduced support requests
* Fewer clicks to find information
* Reduced reliance on other communication systems
o Fewer group emails
o Fewer PDF newsletters and print materials
o Unified documentation
* More frequent updates of news content
* Fewer dead links, reduced need to check for dead links
* Usage analytics analysis
* Subscription rate for syndicated content (feeds)
* Do we want to measure how we respond to feedback, for example do we want to set a goal for ourselves that all suggestions will receive responses (even generic) within a certain amount of time? Macfarlane, Carrie Miyoshi


* User satisfaction survey (on-going, periodical) – is just doing a survey enough for us, or are we looking for a certain level of satisfaction in the result? Of course we probably will never achieve 100% satisfaction. Do we want to set a target somehow, one that is linked to the ratings on the survey (eg, at least 50% of users are at least “somewhat satisfied”)? Macfarlane, Carrie Miyoshi
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Goals and Projects: What’s the difference?

Submitted by Mike Roy

In the upcoming months, I am planning on working with Chris Norris to develop a project directory for all of LIS that will allow us to present to ourselves and our constituents an overview of all of the projects that we are working on. In addition, I am also keen to see us improve upon our goal setting process from last year so that we also have a comprehensive list of all of our goals in a single place for us to see what we’ve committed to accomplishing in the upcoming year.

In thinking about how to approach these two activities, I’ve begun to wonder: is there a difference between a goal and a project? Are there projects that can’t be described in the language of goals? Are there goals that can’t be described in the language of a project? It seems to me that they could sensibly be handled with a single list.

As I envision this list of our goals and projects would let us know:

  • the name of the goal or project
  • a description
  • the date it would begin
  • the date it would end
  • the people and resources involved in achieving it
  • who would benefit from it being completed

I’m interested to hear from the rest of LIS about whether or not they think this is the right information to keep track of, what differences they see between goals and projects, and what we can do to optimize the benefit of this, and minimize the cost (time and energy) of maintaining such lists.