ITS will be upgrading our Hyperion EPM 11 Reporting System this Sunday

ITS will be performing an minor upgrade of the Hyperion EPM 11 reporting system on Sunday, August 9th, between 6 a.m. and 12 p.m. (noon) ET.  The main benefit of this upgrade will be to allow us to run Hyperion on Internet Explorer 11.

This upgrade will require a new browser plug-in installation in order to run the newer version of the Hyperion workspace.

Will you need to install the browser plug-in manually?

Middlebury users – No.  The new browser plug-in will be pushed out automatically by User Services on Thursday, August 6th and Friday, August 7th. Windows users (including those who do not use Hyperion) will see a pop-up as the new plugin installs. This is expected.

Monterey users – Possibly.  We are working with Monterey Helpdesk to determine whether this will be installed for you or if you will need to download the plug-in through the workspace.  

How will we make sure Hyperion reporting is working normally?

ITS has gathered a group of Hyperion users to perform testing between 10 a.m. – 12 p.m. ET on Sunday, August 9th.  During this time, we will use testing plans to determine if all is working as it should.  This will include running reports, jobs, scheduling reports, and checking access to folders, among other tasks.

What will ITS do if the upgrade fails or if critical issues are found?

In the unlikely event a problem is discovered during our testing phase we have the option of rolling back to the previous version of Hyperion.  There is no risk of data loss should a rollback be required however report changes made during this testing period may need to be recreated post roll-back.  The decision to roll back to the previous version will be made by no later than 12 p.m. ET Sunday, August 9th.  It would then take approximately one hour to put the previous version back in place, followed by testing to ensure all access and services are running normally. 

Online Training Site of Interest

See the Library Journal article “Colorado State Library Expands Online Training Site” for information on technology training materials that may be relevant for the Library and ITS.

Excerpt:

“The Colorado State Library (CSL) is continuing to build out its Library Creation & Learning Centers website, a free online resource where libraries throughout the state and beyond can access interactive technology and customer service training modules for staff, Maker space programming ideas, curated links to digital creation software, and more.”

“Using Articulate Storyline authoring tools, Faccioli also created a new series of interactive online training modules that communicate several key concepts from the in-person workshops, including how to conduct a technology reference interview; how to assess staff proficiency with technology; how to create resources to help with common questions; how to use effective one-on-one technology training techniques; how to deal with challenging patron situations in a positive way; how to tailor training techniques to the needs of adults; and how to design technology training classes for groups.”

Includes a Technology Proficiency Checklist for the really basics skills and instructional materials that would be helpful if ITS ever offers a basic computing class for staff.

Weekly Web Updates – August 3, 2015

Updates

New Documentation

Fixes & Tweaks

  • The Middlebury Drupal site and both the Middlebury and MIIS WordPress sites are now using Google Tag Manager to load the Google Analytics tracking code, rather than loading it directly. This change will continue to be rolled out to all of our services. WordPress sites we host that do not use the middlebury.edu or miis.edu domains can continue to load the Google Analytics tracking code in the old fashion.
  • We have fixed and improved the check that determines whether a region of the Drupal page is empty and you will no longer see empty carousels or quick links areas.
  • The WordPress Video Plugin, which is automatically enabled on all sites, now uses the Jetpack plugin’s method of generating the shortcode for SlideShare embeds as its own method is no longer supported by SlideShare.
  • The WordPress Sticky Front Page Categories and Tags plugin is now compatible with sites using a static front page.
  • Clicks on Drupal FAQ titles, which expand and contract the FAQ text, are now tracked using a custom event in Google Analytics. These can be found under Event Category “Drupal”, Event Action “Click”, Event Label “FAQ”.
  • The last 25% of stories on the Middlebury homepage were being excluded due to an error in the boolean logic that reduces the number of stories shown on the homepage to Internet Explorer 7 users by 50%. Everyone except IE 7 users will now see all the stories which have been selected for the homepage.

Bombay Print Server Retires Monday, August 3

Middlebury College is retiring the Bombay print server on August 3, 2015, as it is incompatible with our current 64-bit operating systems.  Bombay has been replaced by a new print server named Walnut that has all of the same print queues on it.

ITS has worked with the majority of people who were connecting to the old server but if you have been away from campus you may experience an interruption in printing services until you move from Bombay to Walnut printers.   If needed, refer to the steps below to restore printing.  If you have any questions or need further assistance, please contact the Helpdesk at 802.443.2200 or via email to helpdesk@middlebury.edu.

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Issues with the Middlebury-Monterey network connection

Hi all,

The VPN connection between Middlebury and Monterey is seeing intermittent issues, dropping in and out. It’s being actively worked both here in Middlebury and in Monterey. This will impact all connections between the two campuses, including email and many Middlebury campus based services.

We will update this post when service has been restored.

UPDATE 4:00 PM:

The VPN has been stable since the last message. There is still a concern with the backup systems, but the active VPN is in good health.

There could be one more brief interruption (~2 minutes) before the end of the business day today. We’ll be working with the vendor over the next day or so to find root cause and bring us back to full redundancy.

~Zach Schuetz on behalf of ITS

New for the library – IMF e-Library

Faculty, staff, and students at the Middlebury campuses in both Vermont and Monterey now have access to the E-Library of the International Monetary Fund. IMF

The International Monetary Fund’s (IMF) eLibrary simplifies analysis and research with direct access to the IMF’s periodicals, books, working papers and studies. In addition to nearly 14,000 of the IMF’s publications, the E-Library includes access to data and statistical tools such as International Financial Statistics, Direction of Trade Statistics, and more – click the “IMF DATA” link at the top:IMF_Data_2

Weekly Web Updates – July 27, 2015

Accessibility

I mentioned this at the last ITS Tech Partners meeting and promised to include a link to it in this week’s updates. tota11y is a bookmarklet that you can use to highlight accessibility issues on web pages.

Updates

Tweaks & Fixes

  • We have updated the Museum of Art site to use the Drupal Service Links module for the buttons that allow you to share news items on social media. The ShareThis module has been removed from all Drupal sites.
  • When you click the “Put on Reserve” link in MIDCAT, the form will automatically populate the Call Number field.