Systems Maintenance this Sunday, February 5th, 2017

During our regular maintenance window this Sunday, February 5th from 6 am – 10 am EST we have the following activities scheduled:

 

  • The PaperCut printing management system will be down for up to 1 hour. During the service outage printing will be unavailable.
  • There will be a number of servers rebooted for patching. Each will be unavailable for up to 15 minutes.
    • WordPress servers, for both Monterey and Middlebury
    • CAS servers, providing the Central Authentication System for users accessing many Middlebury resources
    • MiddMedia
    • The GO service

 

We appreciate your patience as we continuously strive to keep our systems functioning  optimally.

 

Regards,

Billy

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

New Polycom Unit in Library 145

The older Polycom HDX unit in Library 145 has reached End of Life as defined by Polycom, and, after noticing a few minor issues, we’ve decided to replace it with a newer Group Series 500 unit.  Functionally, there are very few differences — users can still dial the same numbers and can use the same virtual meeting room, 710145, when using Library 145, and the microphones and camera haven’t changed.

What’s new:

  • New remote control — it’s much shinier and has fewer buttons.  Take a look here.
  • New user-interface — same functionality, different design.
  • Content sharing is automatic — to share content, place your call and then connect the HDMI cable to your computer.  Content will automatically be displayed.

If you have questions about using the new technology in the space, please feel free to check it out or send an email to mpauly@middlebury.edu.  The in room instructions will be updated to reflect the changes.

 

Voice Mail Messages not Accessible to Unified Messaging Users

Since sometime Monday, January 30, we believe no new voice mail messages have been received by the 250 unified messaging users in our system.  Messages may have been left, but the users cannot access via either email or phone, nor is there any notification.  Our vendor is working on the issue.  In the mean time, to be assured you receive a phone message, you can open a ticket with the Help Desk to request your voice mailbox be converted back to a standard voice mailbox until the problem is resolved.

Weekly Web Updates – January 30, 2017

We are planning to upgrade the CAS Single Sign On service on Thursday, February 2. Users of the service should notice no interruption, but if you logged in to the older version and have an active session on Thursday morning, then go to log in to another CAS-connected service after the upgrade, you will need to enter your credentials again.

The list of CAS-connected services includes Web Helpdesk, WordPress, Drupal, MediaWiki, GO, the Course Catalog, CollegiateLink, MiddMedia, Lynda, Moodle, Kurogo, CRFAccess, the ITS ChangeTracker, the Online Directory, TerraDotta, EZProxy, SANSSpace, Midd Guests, Canvas, the ITS Project Dashboard, Omeka, the AD Group Manager, SpringShare LibAuth, and the Advocate Judicial System.

Updates

Fixes and Tweaks

  • The 2017-2018 export set is now available in the Course Catalog.
  • We fixed an issue with the Course Hub that was preventing instructors from adding Hub-spaces for lab/discussion classes via the “Manage Course Hub Sites” link on their 2017-Spring dashboards.
  • Improved the nightly sync process run by the Course Catalog so that it uses significantly fewer resources writing new course data to the database to prevent the process from failing.
  • The JSON API for the Course Catalog now prints the current term first if given a catalog.
  • We’ve removed the List Manager subscription form from the News Room website, which will be replaced with a MyEmma subscription form.

Ongoing Work

  • Developing a shared resource for Canvas in the Course Hub which provides the Academic Integrity Tutorial.
  • Creating a new website for the Middlebury Institute of International Studies.
  • Building out the configuration of our Omeka, and CAS servers in Chef, which is a configuration management system. We have already completed this work for our Drupal, WordPress, MediaWiki, GO, and the Course Catalog services.
  • Upgrading the Drupal sites for the Davis programs, Dining Menus, and Museum of Art to Drupal 8.
  • Integrating Panopto (streaming videos) and Canvas (LMS).
  • Providing Course Hub access for Schools Abroad courses.

Systems Maintenance this Sunday, January 29th

During our regular maintenance window this Sunday, January 29th from 6 am – 10 am EST we have the following activities scheduled:

 

  • The DNS/DHCP servers will be patched in Monterey and Middlebury. There is no expected service outage as we leverage system redundancy during the upgrade process.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

ProQuest downtime this weekend

Virtually all ProQuest resources will be unavailable from 10 pm Saturday, January 28th until 6 am Sunday January 29th (Eastern time zone). Some of the Middlebury resources that will be impacted are listed below. We apologize for the inconvenience.

  • ProQuest platform (search.proquest.com) (includes many full-text journals and newspapers)
  • ProQuest Congressional (congressional.proquest.com)
  • Chadwyck-Healey US databases (includes Early English Books Online)
  • eLibro (Spanish language e-books)
  • ProQuest Digital Microfilm
  • Ancestry
  • RefWorks
  • Books In Print
  • Book-cover illustrations in Summon and Midcat listings

Weekly Web Updates – January 23, 2017

With our colleagues in Communications & Marketing, we’ve launched a small redesign of the Middlebury News Room site, with featured stories, and a sidebar of news blurbs about people, Middlebury in the News, and campus notes.

We have updated the WordPress Jetpack plugin to version 4.5 which has a lot of new functionality for its shortcode, carousel, and widgets features. You will not be able to enable the “WordAds” feature on the Middlebury site network. The Terms of Service for the plugin have also been updated and you should review them to see how information from your site is used when connected to WordPress.com.

Updates

Fixes and Tweaks

  • News stories in RSS feeds from the Middlebury Drupal website will no longer have author or dc:creator elements. The byline information, if any, will be contained in the story content.
  • Fixed an issue in the WordPress Parabola theme that prevented the site dashboard from loading correctly.
  • Many small fixes to the Moodle-auth_casattras and Moodle Adaptive Quiz modules.

Ongoing Work

  • Creating a new website for the Middlebury Institute of International Studies.
  • Building out the configuration of our Omeka, and CAS servers in Chef, which is a configuration management system. We have already completed this work for our Drupal, WordPress, MediaWiki, GO, and the Course Catalog services.
  • Upgrading the Drupal sites for the Davis programs, Dining Menus, and Museum of Art to Drupal 8.
  • Integrating Panopto (streaming videos) and Canvas (LMS).
  • Providing Course Hub access for Schools Abroad courses.