Category Archives: Post for MiddNotes

Gartner Technology Research Access for Middlebury

The Middlebury campus community can find out what’s happening with global IT trends with access to research, news analysis and trends from Gartner Inc.

Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. Middlebury has a campus subscription to Gartner’s online research database. To access Gartner, simply visit http://go.middlebury.edu/gartner-login and authenticate using your Middlebury username and password.

Students can benefit by using Gartner to find research for assignments, learn where IT is headed and how it will shape our world, discover an area of interest, or even get ideas on careers. Gartner research enriches the educational experience by providing timely, objective real-world examples and content.

Faculty & Staff can benefit by using Gartner to stay current on IT industry trends. Gartner provides insight to the application of technology to real-world problems and enables understanding of the long-term trends and issues that current and future IT decision makers will face.

Should you have any problems accessing this resource or have any questions pertaining to Gartner research, please contact Chris Norris.

Ready to Learn about Technology? Your lynda.com tutor never sleeps!

lynda_logo_72x72  Did you know that Middlebury College offers self-paced learning 24/7?  Our fabulous online learning resource, lynda.com, uses short videos to help you acquire new business and technology skills and is available to faculty, staff, and current students.

To find out more, sign up for “Using Online Learning at Middlebury” on Tuesday, October 15 at 4:15 pm.

For more details about learning opportunities visit go/lislearn.

Nominate LIS staff for recognition

LIS continues to recognize the accomplishments of its staff. Each month we recognize one LIS staff member of the month, an LIS “crew” of the month, and one LIS student employee of the month. We welcome recommendations and nominations from all areas of the College. Whether you’ve received exceptional support for a specific project or you want to highlight consistent and reliable service, please take a moment and submit a nomination. Log in and share some details about why the staff member or group deserves recognition: go/nominate. Many thanks!

Follow-Me Printing Update: Easier-to-Remember Print Queue Name

Woman-PrinterFans of Follow-Me Printing will be happy to know we have changed the print queue name, making it easier to remember.  When submitting your print job, look for FollowMeBW which has replaced Virtual BlackandWhite, effective 10/4/13.

Students, if you haven’t yet tried “Follow-Me” you’re making your printing life more difficult than it needs to be.  Visit go/followme to learn more or check out our earlier blog post.  This time saver allows you to print to a single print queue, then go to any participating print release station to release your print job(s).

Remember…  for fastest results, use Follow-Me Printing on a lab computer.

New Helpdesk Tracking System

Library and Information Services is pleased to introduce our new incident tracking system Web Help Desk. You can now submit incident tickets through the web, check on the status and history of your technology issues, and access a knowledgebase of known issues and troubleshooting steps to resolve common issues.
You can access Web Help Desk through your computer or mobile device. You can still call the Helpdesk at x2200, or email helpdesk@middlebury.edu to receive assistance. With Web Help Desk, if your issue is not resolved right away, you will be able to track its progress, and add notes to it at any time.
You can access Web Help Desk on any LIS webpage where you see this:
request_help
or at http://www.go.middlebury.edu/whd. Log into Web Help Desk using your Middlebury network credentials.

As we solve issues in this new system, we are creating a knowledgebase of frequently asked questions and solutions. These FAQs appear on the ticket submission screen, and may help you solve your most common issues without even needing to submit a ticket.
We hope you find this new service allows us to resolve your technology issues more quickly, and allows you to keep track of the status of your technology requests more conveniently.

Cyber Security Awareness Month

Come listen to experts from across the State speak on new technologies and security topics that impact all of us in our daily lives. Learn how you can fall victim to identity theft. Hear how Google Glass could be the next great technology wave and the next great technology threat. This full day event in Middlebury’s McCullough Social Space will run from 9:00 AM to 4:00 PM on October 9th. For more information please visit http://go.middlebury.edu/CSAM.

Moodle Maintenance on Friday, October 4th from 2am-6am

From our Moodle host:

Dear Valued Client,

In order to increase resilience and reliability of our cloud platform we will be migrating data within our server infrastructure. We will be performing maintenance during our October 4th maintenance window from 2 a.m. and 6 a.m., ET. During most of this period your site will be operational, cron will not be running; a brief loss of connectivity to the internet will occur at the end of the process.

We apologize for the inconvenience.

Sincerely,

Remote-Learner Technical Support

Using GO (2013)

What is GO?

GO is an aliasing and redirection application. Don’t let the jargon intimidate you, just think of it as a way to make and use shortcuts to College resources. If you’d like to visit a GO shortcut when you’re connected by VPN or on campus, simply type it into your address bar in your web browser. For instance type “go/lisblog” and hit “enter” to get to the LIS blog. If you’d like to see a list of shortcuts that are currently available type “go” and hit “enter” to visit the “Gotionary”. Go is also available as a text box at m.middlebury.edu for mobile devices, or as an optional panel on your portal page.

go

Tip: When off campus add “go.middlebury.edu” to any GO shortcut in lieu of “go”.

Browser Quirks

If you’re using Chrome or Safari you may find a search is triggered instead of a redirect. There are multiple ways to circumvent the integrated search feature when using GO.

Safari

  • Add a slash at the end of your GO link. Example: go/lisblog/
  • Alternatively, put “http://” in front of your GO request. Example: http://go/lisblog
  • If you prefer to select from options, look for the “Go to Site” option in the drop-down that appears below the address bar.

Screen-Shot-2013-09-20-at-11.07.28-AM

Chrome

Chrome will permanently disable the search behavior for any request starting with “go/” if you follow these steps:

  • Type a code in and hit “enter”. A search results page will appear.
  • Below the address bar it should say “Did you mean to go to http://go/…” Click on that to follow the link to the go/shortcut. After that Chrome should automatically resolve any go shortcuts.

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GO Shortcuts as Permalinks

You can use a GO shortcut as a link URL for any page internal to middlebury.edu. Example: <a href='http://go.middlebury.edu/lisblog'>LIS Blog</a>. You’ll want to use a GO shortcut rather than a direct link for any resources you are linking to that could change location. As long as the shortcut admin updates the shortcut when a content location changes you won’t need to update any of your links.

Tip: Don’t forget to use the full url “go.middlebury.edu” so that users from off-campus will be able to use the link.

GO eased the launch of the new site by allowing links in content to be easily updated en-mass. GO has also become central to our search strategy as GO shortcuts are provided as suggestions and automatic-redirects when you enter search terms on the main site.

For additional information see: http://mediawiki.middlebury.edu/wiki/LIS/GO