Thanks to the hard work of the LIS Education and Training team, LIS now offers a help gateway that collects great resources from all corners of our department and makes it easy for you to find what you need. You’re also quite likely to discover some new tools and ways to learn about technology and library resources along the way. Don’t take our word for it — visit go/lishelp and see for yourself. Here are just a few things you can do:
- Search LIS web pages and wiki lore to get answers to your questions.
- Submit a HelpDesk ticket to request assistance or search the FAQ database for answers.
- Find who in LIS can help you.
- Use quick links to access “how to” information tailored to different audiences.
- Check systems status.
- Learn how LIS can help you acquire more technology and library skills.
Lynda.com offers a collection of resources about creating infographics that can be found at this link: http://www.lynda.com/Infographics-training-tutorials/1462-0.html (after you log in using your Middlebury credentials). Not sure what an infographic is? Check out this example on the history of audio equipment via fastcodesign.com where the creators offer a mini-window into the work it took to pull it all together.
The Wilson Media Lab in the Library offers many multimedia tools that can be used to build infographics. Digital Media Tutors are available Sunday – Thursday from 1 pm – 1 am and on Fridays from 1 pm – 7 pm to assist users interested in using these tools.
Recently, we at the Helpdesk have spoken with many individuals who were disappointed with the interface and performance of NetStorage, but were unaware of other, usually superior ways to access their files.
In an effort to improve awareness, and in consultation with Central Systems and Network Services, we will be changing the go/middfiles shortcut, currently pointed directly to Netstorage, to lead to our main documentation about Middfiles. Using this documentation, users should be able to quickly connect using faster, better methods and be on their way.
We realize that this will be a significant change for some in our community, but we anticipate that over time, this will help people distinguish between Middfiles, the server system, and Netstorage, a web application that permits limited access to that system and is not intended for daily use. Netstorage will still be accessible via go/netstorage for edge cases like mobile devices that cannot use WebDAV.
As always, we invite your feedback via comments. The current plan is to make the switch early next week. [ETA: This has been postponed pending a server update that should improve performance, especially with OSX 10.9.] If you have questions or need help, please feel free to call, click, or visit us anytime.
The Middlebury campus community can find out what’s happening with global IT trends with access to research, news analysis and trends from Gartner Inc.
Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. Middlebury has a campus subscription to Gartner’s online research database. To access Gartner, simply visit http://go.middlebury.edu/gartner-login and authenticate using your Middlebury username and password.
Students can benefit by using Gartner to find research for assignments, learn where IT is headed and how it will shape our world, discover an area of interest, or even get ideas on careers. Gartner research enriches the educational experience by providing timely, objective real-world examples and content.
Faculty & Staff can benefit by using Gartner to stay current on IT industry trends. Gartner provides insight to the application of technology to real-world problems and enables understanding of the long-term trends and issues that current and future IT decision makers will face.
Should you have any problems accessing this resource or have any questions pertaining to Gartner research, please contact Chris Norris.
Did you know that Middlebury College offers self-paced learning 24/7? Our fabulous online learning resource, lynda.com, uses short videos to help you acquire new business and technology skills and is available to faculty, staff, and current students.
To find out more, sign up for “Using Online Learning at Middlebury” on Tuesday, October 15 at 4:15 pm.
For more details about learning opportunities visit go/lislearn.
Fans of Follow-Me Printing will be happy to know we have changed the print queue name, making it easier to remember. When submitting your print job, look for FollowMeBW which has replaced Virtual BlackandWhite, effective 10/4/13.
Students, if you haven’t yet tried “Follow-Me” you’re making your printing life more difficult than it needs to be. Visit go/followme to learn more or check out our earlier blog post. This time saver allows you to print to a single print queue, then go to any participating print release station to release your print job(s).
Remember… for fastest results, use Follow-Me Printing on a lab computer.
Library and Information Services is pleased to introduce our new incident tracking system Web Help Desk. You can now submit incident tickets through the web, check on the status and history of your technology issues, and access a knowledgebase of known issues and troubleshooting steps to resolve common issues.
You can access Web Help Desk through your computer or mobile device. You can still call the Helpdesk at x2200, or email email@example.com to receive assistance. With Web Help Desk, if your issue is not resolved right away, you will be able to track its progress, and add notes to it at any time.
You can access Web Help Desk on any LIS webpage where you see this:
or at http://www.go.middlebury.edu/whd. Log into Web Help Desk using your Middlebury network credentials.
As we solve issues in this new system, we are creating a knowledgebase of frequently asked questions and solutions. These FAQs appear on the ticket submission screen, and may help you solve your most common issues without even needing to submit a ticket.
We hope you find this new service allows us to resolve your technology issues more quickly, and allows you to keep track of the status of your technology requests more conveniently.