Category Archives: Middlebury Community Interest

Adobe Creative Cloud 2017 Now Available

Since the release of the new Adobe Creative Cloud 2017 suite, there have been many requests to install it on college-owned computers and in the public labs for teaching.  We are pleased to let you know that it is now available.

Current Adobe users will need to remove older application versions from their college computers first, then install the new 2017 versions to maintain compatibility with our labs and other colleagues.  To simplify this upgrade process, self service options are now available for both Mac and Windows college-owned machines.

Here are the upgrade steps for college-owned computers:

Windows:

  1. Review details about how to use the self service website.
  2. Login at http://go.middlebury.edu/kss, click Want Software?, then click the link for Install CCUninstaller to remove all older Adobe Creative Cloud applications.
  3. This will bring you to a download history page, wait 10 minutes, check your programs list under your start menu, to see if your Adobe apps are gone.
  4. Reboot your computer.
  5. Login again at http://go.middlebury.edu/kss, click Want Software?, then click the link for Install Adobe Photoshop (Indesign or Illustrator).  Allow at least 15 minutes for the install to begin.

Mac:

  1. Review details about how to find and use the Self Service utility.
  2. Copy the Plug-ins folder from your computer’s Application folder (e.g., /Applications/Adobe Photoshop CC 2015/Plug-ins/) in advance, as the upgrade process may remove existing ones.
  3. Launch the Service Service utility.
  4. In the search field (top right), type 2017, then press Return to show the new offerings.
  5. Click the Install button to run Adobe CC Uninstall – through 2017.0 to remove all older Adobe Creative Cloud applications.
  6. Reboot your computer.
  7. Launch Self Service once again, then search for 2017.
  8. Click Install to run the application installers you need.

Notes:  Adobe Acrobat DC will need to be re-installed if you had it before; it is available through Self Service as well.

Feel free to contact the Helpdesk during our open hours if you happen to hit any road bumps.

@MiddInfoSec Phishing Alert: don’t fall for “Thammasat Great Journal, Thailand” scam email

Be on the alert for a suspicious email purportedly sent from “thammasat@goconnext.com” with the subject line “Thammasat Great Journal, Thailand“. This is a confirmed phishing message, designed to trick you into downloading a malicious file. Do not click on the links in the message or reply to the message. If you find a copy of the message in your inbox, please delete it. If you find a copy of this message in your spam quarantine, please ignore it and do not release it. The message will be deleted from your quarantine automatically in the next few days.

 For more information about phishing attacks, please visit http://go.middlebury.edu/phishing. For more information about the spam quarantine, please visit http://go.middlebury.edu/spam.

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Unified messaging delays

For those of you who use our voice mail unified messaging option, i.e. voice mail in email inbox, we’ve discovered that since 11/22/16 there is a varying delay in receipt and notification of a message from between a few minutes to over an hour. Our vendor is troubleshooting the issue.  Voice mail users who don’t use unified messaging are not affected and continue to receive messages and notification within seconds of being left by caller.

Mobile Helpdesk Onsite at MBH Great Hall. – Get Help with Multi-Factor Authentication and More

Is your office located in Bicentennial Hall?  Are you wondering about or need help with Multi-Factor Authentication (MFA), moving to the cloud, or other computing issues?  Our Mobile Helpdesk will be onsite in MBH’s Great Hall with support by our Security Team.  Drop by and get safe and secure with ease.  Rolling in on 12/07 from 1:00PM-3:00PM.

See our schedule for upcoming Mobile Helpdesk dates.

ACI – The Academic Cyberinfrastructure Inventory

Last Spring we gathered information on all of the services that make up our academic cyberinfrastructure, services and innovations for teaching, learning, research and creativity. This resulted in a long list of services in various stages of adoption. Since collecting this information we have merged it with the ITS Services Catalog, creating one huge list. This long list became unwieldy as spreadsheets, so we have put it into an application form that allows users to filter the list.

The application is available here – http://act.middcreate.net/aci/

or you can reach it via GO-link – go/aci

Now, we need your help before we share the inventory with the world. Some of the information has changed since the inventory was gathered, and there may be some items that we missed. Also, the application may not filter the information in a way that is useful to you.

So please visit and browse the ACI and contact Joe if:

  • Any of the information you see is incorrect and needs updating.
  • Anything needs to be added to the inventory.
  • You have a use-case for the inventory.

Thank you, in advance, for helping us make this a useful service for Middlebury.

Mobile Helpdesk Onsite at 700 Excahnge St. – Get Help with Multi-Factor Authentication and More

Is your office located at 700 Exchange St.?  Are you wondering about or need help with Multi-Factor Authentication (MFA)?  Our Mobile Helpdesk will be onsite at 700 Exchange St. with support from our Security Team.  Drop by and get safe and secure with ease.  Rolling in on 12/02 from 1:00PM-3:00PM.

See our schedule for upcoming Mobile Helpdesk dates.

Exam hours for the Libraries

The Davis Family Library will offer extended hours starting Sunday, December 4th. We will open at 9 am that day and be open 24 hours through Friday, December 9th, when we will close at the regular 11 pm. Saturday, December 10th will be regular hours, 9 am – 11 pm. 24/7 will resume on Sunday starting at 9 am and the library will close at 10 pm on Sunday, December 18th. A Middlebury College ID will be required to enter the library after 11 pm during this period.

Armstrong Library will maintain regular hours, with extended hours on Friday and Saturday, December 16th and 17th.

Full hours can be found at go/hours.

Protect your Middlebury Account with Multi-Factor Authentication

Multi-Factor Authentication is a security technology that helps protect your Middlebury account from potential compromise by requiring the use of more than just a username and password to prove your identity during login.

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Learn more about how you can start using Multi-Factor Authentication today to better protect your Middlebury account at http://go.middlebury.edu/mfa.