Category Archives: Middlebury Community Interest

Mobile Helpdesk returns for 2018

Image result for jumper cablesImage result for snow tires and jumper cables

We’ve added jumper cables, snow tires and fired up the Mobile Helpdesk!  We’re coming to you with dates for 2018! Having some issues with computing? Want face to face help but you don’t have time to run across campus? The Mobile Helpdesk will be on-site at Marbleworks, Bi-Hall and 700 Exchange St. starting next week. Click here for dates and locations.

Workshops for New or Recent Hires: ITS Tech Services Overview

Information Technology Services (ITS) now offers a monthly workshop with recent hires in mind called “ITS & You:  Technology Services Overview.”  The next session will be held Wednesday, January 17 at 9 a.m.  We’ll introduce services and resources provided by ITS to all Middlebury College employees, including: email, file storage, account security, online learning, and how to obtain computing help.  The workshop format will be a presentation with questions entertained along the way, followed by an optional half hour for hands-on assistance with specific questions.

To sign up, please use our online form.  Although geared toward new or recent hires, everyone is welcome to attend – you might surprise yourself with an “aha” moment or two.

As always, our complete workshop schedule can be view at http://go/techworkshops/.

MIDCAT scheduled upgrade and down-time

On Tuesday, Jan. 16, our systems vendor Innovative Interfaces will be performing an upgrade of MIDCAT, the library catalog.  We expect the catalog to be unavailable from approximately 3AM-5AM Tuesday morning.

Apologies for any inconvenience, and thank you in advance for your understanding.

Terry Simpkins
Director, Discovery & Access Services
Middlebury College Libraries

Erroneous Library Overdue Notices

UPDATE: This issue has now been resolved.  Again, we apologize for the confusion and unneccessary alarm.

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Earlier this morning, many of you may have received automated email notices generated by our library system (MIDCAT) erroneously informing you of having overdue library materials. Please ignore these notices.  We are investigating why these notices were sent, but please be assured that the materials are NOT currently charged out to your account.

We apologize for this inconvenience.

Terry Simpkins
Director, Discovery & Access Services
Middlebury Library

On Very Short Introductions

woman hovering over a table of books

Literatures & Cultures Librarian Katrina Spencer poses with the Very Short Introductions display. With more than 500 titles, these works represent one of the libraries’ most diverse collections.

Hey, there’s a new display up of Very Short Introductions to usher in the New Year. Come check it out, January 3rd- 26th!

Katrina (Literatures & Cultures Librarian), what are these books?

Every title featured on the table belongs to the Very Short Introductions series. They attempt to treat big themes in relatively few pages. The topics covered are broad in range from anything as abstract as “love,” as concrete as “water,” as complex and involved as “American politics,” as controversial and problematic as “racism” and as esoteric as “Kant.” Continue reading

The Google Drive software is being replaced

Google is discontinuing the Google Drive software that synchronizes files from your computer to the cloud. The software is being replaced with two new options, outlined in our Google Drive Notice. The Google Drive online service (https://drive.google.com) is not changing, and can be accessed on the web or using one of the replacements below. On December 11, 2017 Google stopped supporting the Drive software. On March 12, 2018, the Drive software will stop working.

If you use Google Drive strictly via the website (https://drive.google.com) and do not use the Google Drive software on your Mac or PC to synchronize your files to the cloud, then you will not be affected by the changes listed below. However, you should still consider the new functionality offered by Google and described in our Google Drive Notice.
Of the two replacement options made available by Google (Drive File Stream and Backup & Sync),

ITS recommends that users of the Google Drive software install Drive File Stream to access their Middlebury Google Drive. Drive File Stream frees up disk space, decreases sync time and minimizes the amount of Middlebury data stored on your computer. The other option available, Backup and Sync, does not offer these advantages.

To install Drive File Stream, for a comparison of options or for more information, please see the Google Drive Notice.

Meet Mobility Print — A New Service for Personally-Owned Computers

Happy New Year!  ITS is pleased to announce a new printing method called Mobility Print which is now available through our Papercut printing service.  Mobility Print enables you to install print queues on your personally-owned computer through a one-time process, then print directly from your applications using File/Print thereafter.  Unlike with Web Print, you’ll be able to print in a variety of ways — specific pages, single- or double-sided, color or black and white — all without the need to upload your files.

Visit http://go/mobileprint/ for instructions on how to set up printers on macOS and Windows computers, then say “goodbye” to Web Print and its limitations.

Important notes:

  • Mobility Print is intended for single user computers.  On Windows computers, whoever added the printer will be charged, regardless of who is currently logged in.
  • Mobility Print is not intended for use on college-owned computers as these can already connect easily to networked printers.  Refer to http://go/print?win/ or http://go/print?mac/ for details.
  • ITS does not currently support Mobility Print from iOS, Android, Chrome OS, or Linux.

Adobe Creative Cloud 2018 Now Available

We are pleased to let you know that the Adobe Creative Cloud 2018 suite is now available for installation on eligible computers.

Current Adobe users will need to remove older application versions from their college computers first, then install the new 2018 versions to maintain compatibility with our labs and other colleagues.  To simplify this upgrade process, self service options are available for both Mac and Windows college-owned machines.

Here are the upgrade steps for college-owned computers:

Windows:

  1. Review details about how to use the self service website.
  2. Login at http://go.middlebury.edu/kss, then click the blue Want Software? button.
  3. Click the link for Install CCUninstaller to remove all older Adobe Creative Cloud applications.
  4. Confirm that Device to install software on shows your computer’s Midd sticker #, then click the Install button.
  5. This will bring you to a download history page.  Please wait at least 10 minutes, then check the Programs list from your the start menu to see if the Adobe apps are gone.
  6. Reboot your computer.
  7. Login again at http://go.middlebury.edu/kss, click Want Software?, then click the link for Install Adobe Photoshop (or Indesign or Illustrator).  Allow at least 15 minutes for the install to begin.

Mac:

Important:  Macs require El Capitan OS (10.11) or greater to install Adobe’s CC 2018 suite!

  1. Review details about how to find and use the Self Service utility.
  2. Save a copy of the Plug-ins folder from your computer’s Application folder (e.g., /Applications/Adobe Photoshop CC 2017/Plug-ins/) in advance, as the upgrade process may remove existing ones.
  3. Launch the Self Service utility.
  4. Click Featured in the right-hand pane.
  5. Click the Uninstall button to run Adobe CC Uninstall – through 2017.0 to remove all older Adobe Creative Cloud applications.
  6. Your computer should reboot automatically after the older Adobe software has been removed.
  7. Launch Self Service once again, then return to Featured.
  8. Click Install to run the Adobe 2018 application installers you need.  Important Note:  Adobe Acrobat DC will need to be re-installed if you had it before; it is available through Self Service as well.

Feel free to contact the Helpdesk during our open hours if you have questions or encounter any issues during your upgrade process.