Category Archives: Middlebury Community Interest

@MiddInfoSec Phishing Alert: don’t fall for “Thammasat Great Journal, Thailand” scam email

Be on the alert for a suspicious email purportedly sent from “thammasat@goconnext.com” with the subject line “Thammasat Great Journal, Thailand“. This is a confirmed phishing message, designed to trick you into downloading a malicious file. Do not click on the links in the message or reply to the message. If you find a copy of the message in your inbox, please delete it. If you find a copy of this message in your spam quarantine, please ignore it and do not release it. The message will be deleted from your quarantine automatically in the next few days.

 For more information about phishing attacks, please visit http://go.middlebury.edu/phishing. For more information about the spam quarantine, please visit http://go.middlebury.edu/spam.

12122016-phish

Unified messaging delays

For those of you who use our voice mail unified messaging option, i.e. voice mail in email inbox, we’ve discovered that since 11/22/16 there is a varying delay in receipt and notification of a message from between a few minutes to over an hour. Our vendor is troubleshooting the issue.  Voice mail users who don’t use unified messaging are not affected and continue to receive messages and notification within seconds of being left by caller.

Mobile Helpdesk Onsite at MBH Great Hall. – Get Help with Multi-Factor Authentication and More

Is your office located in Bicentennial Hall?  Are you wondering about or need help with Multi-Factor Authentication (MFA), moving to the cloud, or other computing issues?  Our Mobile Helpdesk will be onsite in MBH’s Great Hall with support by our Security Team.  Drop by and get safe and secure with ease.  Rolling in on 12/07 from 1:00PM-3:00PM.

See our schedule for upcoming Mobile Helpdesk dates.

ACI – The Academic Cyberinfrastructure Inventory

Last Spring we gathered information on all of the services that make up our academic cyberinfrastructure, services and innovations for teaching, learning, research and creativity. This resulted in a long list of services in various stages of adoption. Since collecting this information we have merged it with the ITS Services Catalog, creating one huge list. This long list became unwieldy as spreadsheets, so we have put it into an application form that allows users to filter the list.

The application is available here – http://act.middcreate.net/aci/

or you can reach it via GO-link – go/aci

Now, we need your help before we share the inventory with the world. Some of the information has changed since the inventory was gathered, and there may be some items that we missed. Also, the application may not filter the information in a way that is useful to you.

So please visit and browse the ACI and contact Joe if:

  • Any of the information you see is incorrect and needs updating.
  • Anything needs to be added to the inventory.
  • You have a use-case for the inventory.

Thank you, in advance, for helping us make this a useful service for Middlebury.

Mobile Helpdesk Onsite at 700 Excahnge St. – Get Help with Multi-Factor Authentication and More

Is your office located at 700 Exchange St.?  Are you wondering about or need help with Multi-Factor Authentication (MFA)?  Our Mobile Helpdesk will be onsite at 700 Exchange St. with support from our Security Team.  Drop by and get safe and secure with ease.  Rolling in on 12/02 from 1:00PM-3:00PM.

See our schedule for upcoming Mobile Helpdesk dates.

Exam hours for the Libraries

The Davis Family Library will offer extended hours starting Sunday, December 4th. We will open at 9 am that day and be open 24 hours through Friday, December 9th, when we will close at the regular 11 pm. Saturday, December 10th will be regular hours, 9 am – 11 pm. 24/7 will resume on Sunday starting at 9 am and the library will close at 10 pm on Sunday, December 18th. A Middlebury College ID will be required to enter the library after 11 pm during this period.

Armstrong Library will maintain regular hours, with extended hours on Friday and Saturday, December 16th and 17th.

Full hours can be found at go/hours.

Protect your Middlebury Account with Multi-Factor Authentication

Multi-Factor Authentication is a security technology that helps protect your Middlebury account from potential compromise by requiring the use of more than just a username and password to prove your identity during login.

mfa1

Learn more about how you can start using Multi-Factor Authentication today to better protect your Middlebury account at http://go.middlebury.edu/mfa.

Notes for In-progress Project Presentation for Web Conferencing

Bob C.

Where we are at with the project.

act.middcreate.net/site/projects/web- confercing – service

Adobe Connect has been in Production for a few years. Adobe’s change in pricing structure, created impetus to review options. ITS was looking into options for unified communication with telephone which may have had some options.

Oct 11th, update narrowed selection to Zoom and Blue Jeans. Zoom actively being tested.

Mack P.

Adobe price change caused review. What do we currently get from Adobe connect? Could be tied into replacement of legacy phone system, which had been previously reviewed and recommended, but not funded. Skype for Business was piloted, but determined not to be phone system for Middlebury. ITS Media Services was brought into looking into telephone systems which have some video conf features(presence, chat…).

If new phone system is funded it would have Jabber for video and chat.

Decided to pursue a separate product for academic web conf.

Zoom and Blue Jeans have similar feature set. Zoom is approximately ½ of the price of Blue Jeans, Blue Jeans has some features that Middlebury wouldn’t benefit from(ability to host 500 person meeting). Zoom would lock in price for a term. Blue Jeans would match Zoom for one year only, then increase to approximately $98k. Prior users of Blue Jeans have given negative review of product for meeting use.

Zoom feedback to date has been positive. Easy to start each course.

Joe A.

Reviewed spreadsheet of services we reviewed, initially 10 services. Narrowed to 3-4 offerings. Vidyo was dropped due to cost and inclusion of video conf equipment, older tool without modern feel. Down to 3 services.

ACTT had a “round robin” where over the course of a single meeting, we took a first pass of all the services, 15 mins per service with large group. Zoom, WebX, Blue Jean and Adobe Connect, tracked issues and reminded ourselves why we are departing from Adobe Connect. Follow up meeting identified Zoom and Blue Jeans, as preferred options. Zoom allowed everyone to be visible on the screen, Blue Jeans limited to 9, others would fall off. Blue Jeans prioritized quality to speaker. Zoom quality seemed more consistent. Moved forward with Zoom pilot, one class had already requested Zoom.

Joe A. demo review following Zoom practice. Recorded to test feature in Zoom.

Screen sharing allows option to present slides, but presenter remains in presenter mode for slideshow. May be allowed only with two screens.

Video of call participants can be turn on/off be each participant.

Power, Source, Filter: Vocal production of sound.

Explication of slides.

Played Ted video via Youtube.

Issue with getting video fullscreen, common with other video conf options. Need to share desktop to share full screen, can’t do it via application sharing.

Audio needs to be shared with application. Mack P. knows the tricks.

Video recorded as MP4 file. Pilot saved locally.

Pay version allows for cloud recording.

Dotty, Hebrew Course and Zoom.

  • Prefer freedom to do what they want with recordings. Exported out of Adobe Connect.
  • Improved entrance for students.
  • Less issues with bandwidth for international students.
  • Adobe Connect frequently had issues with Flash
  • Has been using Zoom in the ‘democratized’ format with similar size videos

Mack P. Review:

  • Mack P. has better success getting people up and running during meetings. 100% self starting
  • Been working well with Polycom room systems.
  • Polycom client often been blocked by firewalls of travelers.
  • Built in phone line has allowed people to call into sessions.

Sean M.:

  • Been testing Zoom during meetings
  • Preferred over Google Hangouts
  • Testing Friday with large meeting

Bob C.

  • Plans to test Zoom with Critical Issues Forum that previously used Adobe Connect, connecting with High School Teachers
  • This use case involves recording for viewing later, wants to pull prior videos from Adobe Connect
  • Did a test with Zoom recording which was positive.

Question how to view the suite of people of people coming into session, when something is being shared.

Option to raise hand is not readily visible.

Can make the active speaker large.

Need to develop best practices and training to go along with the tools.

Zoom does have a webinar format, which may have more participant functions.

How long to we envision best of breed for variety of use cases?

Polycom room equipment needed in room. Polycom servers contracted for 2 more years, Zoom maybe able to replace some of that functions.

Zoom Webinar has more options.