Category Archives: Middlebury Community Interest

ISSUE – Middlebury Shared Email Accounts

We are experiencing an issue with shared email accounts.  Access is denied to individuals or groups who previously had access.  We are currently working with impacted individuals to restore permissions as swiftly as possible.  We will provide an update as soon as we know more.

We apologize for this disruption. Thank you for your patience.

ITS Helpdesk

RESOLVED – Middlebury Email Send/Receive Errors

We are pleased to report that middlebury.edu email service is restored.  An Office 365 licensing issue impacted roughly one-fifth of the community for approximately 2-3 hours.  During this time email could not be sent from or received by these accounts.  Anyone who sent email to an impacted account received an “undeliverable” error.

The licensing issue has been fixed and email is now flowing properly.  Any messages for which you received “undeliverable” responses will need to be re-sent.

If your computer is still not sending or receiving email please do the following:

Outlook on Mac: Click the button labeled Send & Receive in the top right corner of the toolbar. When prompted, click Go Online.

For Outlook on a PC: please restart your computer.

Thank you for your patience while we worked to resolve matters.  Again, we apologize for the disruption.  Please contact the Helpdesk if you have any outstanding issues or questions.

ITS Help Desk

ISSUE – Middlebury Email Send/Receive Errors

We are experiencing an issue with Middlebury’s email accounts.  Some accounts are not able to send or receive messages; other accounts are functioning but receive errors when trying to email other Middlebury accounts.  We are working to resolve matters as swiftly as possible but we do not currently have an estimated repair time.  We will provide an update as soon as we know more.

We apologize for this disruption. Thank you for your patience.

Change to the Circulation Desk hours

Starting Tuesday, September 11th, the Circulation Desk in the Davis Family Library will close a half hour before the building closes. There are no changes to the operating hours of the building. A reminder of the change will be made each night before closing on the PA system. This change is only for Davis; Armstrong will not be affected.

New to the libraries

The Middlebury libraries are pleased to announce access to some new resources for the Middlebury community.

  • ProQuest Statistical Abstracts of the World – an authoritative and comprehensive summary of statistics on the social, political, and economic conditions.
  • Disability in the modern world – One person in seven experiences disability, yet the story of this community and its contributions is largely absent from the scholarly record. Access to the primary and secondary source materials within this collection enables you to include this important piece of the puzzle in your research.
  • National Geographic: 1995 to the current issue – we have had access to this magazine archive through 1994 for several years. Now content up to and including the current issue is available online.
  • ProQuest Historical Newspapers, The Atlanta Constitution: 1946-1984 – we have had access to content from 1868 to 1945 for several years; this purchase fills a gap in Southern US news coverage for the mid- to late-twentieth century.
  • China: trade, politics, and culture; 1793-1980 – With documents encompassing events from the earliest English embassy to the birth and early years of the People’s Republic, this resource collects sources from nine archives to give an insight into the changes in China during this period.

MiddMedia and Muskrat are being replaced with Panopto

After a period of review and evaluation, Middlebury College adopted Panopto, a new service for creating, storing and sharing video. Panopto has been used since June 2017, with more than 1100 users and 5000 hours of video stored on it currently. In addition, Google Drive and Office 365 offer the ability to store and share video files, at no charge to us. To support these new products, and to reduce operating expenses, ITS needs to decommission MiddMedia and Muskrat, two older systems for storing and sharing video files. Both MiddMedia and Muskrat are less user friendly and lack the functionality of Panopto, Google Drive and Office 365.

  • On December 1, 2018 we will turn off the ability to store new files in MiddMedia and Muskrat.
  • You will have time until June 1, 2019 to migrate files from Muskrat, and until January 1, 2020 to migrate your files from MiddMedia. We expect most people will be able to migrate videos on their own, but those with more than twenty files can contact us for support.
  • Muskrat videos will remain available in read only mode until June 1, 2019 when we will decommission Muskrat.
  • MiddMedia videos will remain available in read-only mode until January 1, 2020, to comply with data retention policies for courses. On January 1, 2020 we will decommission MiddMedia.
  • For information on how to migrate your files, please visit this page: Move Your Files From MiddMedia to Panopto.

Drupal Security Update – Wednesday, August 1

This Wednesday, April 25, we will apply a security update to two Drupal 8 sites shortly after it is released. This will occur between 12:00 and 3:00pm EDT, which is 9:00am-12:00pm PDT. The Drupal project has posted a pre-release announcement of this update.

We do not anticipate any service interruption while the update is applied. Still, we advise you to have saved work in the sites prior to the scheduled update. We will post an announcement here when the update has been successfully applied, which will contain more information about the issue.

These are the sites affected:

  • https://www.middlebury.edu/institute
  • https://servicecatalog.middlebury.edu