Category Archives: LIS Staff Interest

WorldAPP/Key Survey Performance Issues [updated 7/15/14]

We would like to share the messages received from our Key Survey vendor, WorldAPP, concerning current performance issues:

From: Customer Care [mailto:customercare@worldapp.com]
Sent: Tuesday, July 15, 2014 3:34 PM
Subject: WorldAPP Performance Notification Update

We are following up to provide you with an update on the progress of the investigation of the recent WorldAPP Platform performance issue.

Our technical teams have applied a number of enhancements to the data collection module within the platform to address this issue. WorldAPP will continue daily maintenance work on the platform for the next week.

We apologize for any inconvenience caused by the recent performance issue. We realize the important role our services play in your business, and we take that responsibility very seriously.

For additional information surrounding this issue we encourage you to visit our WorldAPP Community message board. Please do not hesitate to contact WorldAPP Support via live chat, phone: 781-849-8118 ext. 1 or email: support@worldapp.com, if you have any further questions or require additional assistance.

We thank you for your patience and understanding.

Best Regards,

WorldAPP Customer Care
customercare@worldapp.com

——-

From: Customer Care [mailto:customercare@worldapp.com]
Sent: Monday, July 14, 2014 1:46 PM
Subject: WorldAPP Performance Notification

This message is to inform you that we are currently experiencing intermittent performance issues inside the platform.Though the application is available, and we have identified the issue, there may be temporary interruptions in service as we work to test and implement enhancements. We will be posting live updates inside the WorldAPP Community forum to keep you up to speed on our progress.

We sincerely apologize for any inconvenience you may experience as this technical difficulty is being resolved.

We will follow up with you within the next 24 hours with a detailed report of the cause and actions taken to address the performance issues.

Your patience is greatly appreciated.

Sincerely,
WorldAPP Customer Care
customercare@worldapp.com

Friday Links – July 11, 2014

At Sea in a Deluge of Data
By Alison J. Head and John Wihbey
Chronicle of Higher Education
People in charge of hiring at large organizations such as Microsoft, Nationwide Insurance and the FBI say that recent college graduates lack skills in research and analysis. “The new workers default to quick answers plucked from the Internet. That method might be fine for looking up a definition or updating a fact, but for many tasks, it proved superficial and incomplete…”

How unexpected opportunities can inform practice – As a part of some of my coursework I have had the opportunity to read some interesting educational research. I thought it might be helpful to share a brief overview of some of the articles that I’ve reviewed. This is the first post in a series that I was planning to share. Please feel free to contact me at hstafford@middlebury.edu if you’d like to discuss further.

11 University and Library Groups Release Net-Neutrality Principles – The nation’s colleges and libraries have a message for the Federal Communications Commission: Don’t mess with net neutrality.

Oxford Language Dictionaries Online (trial ends August 7, 2014)

For thirty days, the Middlebury College community has free access to the Oxford Language Dictionaries

OLDO

The innovative Oxford Language Dictionaries Online site offers essential language resources never before available online: fully searchable, completely comprehensive bilingual dictionaries, and unique study materials that provide extra help with learning and using an expanding range of languages.

Let us know what you think – email eaccess-admin@middlebury.edu or your liaison.

Friday Links – July 4, 2014

Mostly language-neutral fireworks display for the fourth of July at Middlebury. Keep the sound on. [Warning: English spoken (sung by Katy Perry) from 5:00 through 8:37)]

A different kind of fireworks – real-time cyber-attacks

The 100-year legacy of World War I - fascinating interactive piece from the New York Times

What is an eBook? How do Publishers price it? Includes a video produced by an Italian publisher that describes all the production costs behind the price of a book – print or digital.

Why the future of tech demands smarter people, not smarter gadgets – The next 30 years of innovation risk being wasted unless society does a better job of educating people about the potential – and downsides – of technology.

WashingtonPost.com – Free online access

If you like reading recent articles from the Washington Post from their website, rather than in print or from full-text library databases, you can sign up for a free account if your email ends in .edu (or .mil, or .gov).  Register here.

Site access is for the latest month only – it does not include the archive.  Nonsubscribers get 20 free articles from the current site per month.

New Language Resources!

The Middlebury College community now has access to two resources of full-text journals and e-books in languages other than English!

 

*Records for the books and journals in these collections will be in the library catalog in the coming weeks.

+Please note that our access to content in Torrossa does not include every title. When you do a search, icons indicating subscribed access appear next to items included in the EIO Italian Studies Collection.

Key Survey Scheduled Maintenance & Downtime on July 5

KeySurvey LogoThe following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

WorldAPP is excited to announce that our Key Survey / Form.com application will be upgraded to the new version 8.5 on Saturday, July 5th, 2014, between the hours of:

EST:   1 AM and 9 AM / GMT:    6 AM and 2 PM

Please note that your account will be unavailable during the system upgrade, (including all surveys, forms, voting and reports).  Your respondents attempting to access surveys/forms or reports will receive a friendly notice of the system maintenance in progress.  Once the maintenance has been completed, the application and all survey/form/report links will be accessible.   We appreciate your patience and apologize for any inconvenience this may cause.

What’s new in version 8.5?  This update is intended to enhance application capabilities and provide more powerful functionality, as well as introduce the Key Survey and Form.com Mobile apps.  Here are a few resources provided by WorldApp to help you get familiar with the new features and offerings: