Category Archives: LIS Staff Interest

System Maintenance Update

During our regular Sunday morning system maintenance today the swap between primary and backup NAS clusters was successful. The filesystems for Middfiles, Crux, and Augusta are all available for use. One side-effect of the cluster swap is some computers may need to be rebooted to see Middfiles or the home directory.

If you cannot see your home directory or Middfiles, or get prompted for a username and password when trying to, please reboot your computer. That should resolve the issue and force the computer to successfully recognize that the primary and backup clusters have swapped roles.

We appreciate your patience as we strive to keep our systems functioning optimally.

 

System and Network Maintenance this Sunday Morning

During our maintenance window this Sunday morning between 6 and 10 am we have the following activities planned:

In preparation for the data center move to Exchange St we will be switching the primary and backup roles between the Isilon NAS clusters that serve Middfiles, Crux, and Augusta. All access to MiddFiles will be affected including mapped drives or network shares to cifs:\\middcloud.middlebury.edu\middfiles, webdav to https://middfiles.middlebury.edu, sftp to middfiles.middlebury.edu, “netstorage” at http://go/netstorage.
The expected outage will be up to 30 minutes between 7am and 9am.

Note: This will include schedule programs/scripts that transfer files to/from middfiles (including from banner).

 
We will be changing the user home directory structure to a simplified format. There will be symbolic links in place to allow existing file paths to continue working as always.

The existing format:
\\middcloud\middfiles\home\A-B\<username>
\\middcloud\middfiles\home\C-E\<username>
\\middcloud\middfiles\home\F-J\<username>
\\middcloud\middfiles\home\K-M\<username>
\\middcloud\middfiles\home\N-R\<username>
\\middcloud\middfiles\home\S-Z\<username>

Will change to the new format:
\\middcloud\middfiles\home\<username>

 
We appreciate your patience as we strive to keep our systems functioning optimally.

WorldAPP/Key Survey Performance Issues [updated 7/15/14]

We would like to share the messages received from our Key Survey vendor, WorldAPP, concerning current performance issues:

From: Customer Care [mailto:customercare@worldapp.com]
Sent: Tuesday, July 15, 2014 3:34 PM
Subject: WorldAPP Performance Notification Update

We are following up to provide you with an update on the progress of the investigation of the recent WorldAPP Platform performance issue.

Our technical teams have applied a number of enhancements to the data collection module within the platform to address this issue. WorldAPP will continue daily maintenance work on the platform for the next week.

We apologize for any inconvenience caused by the recent performance issue. We realize the important role our services play in your business, and we take that responsibility very seriously.

For additional information surrounding this issue we encourage you to visit our WorldAPP Community message board. Please do not hesitate to contact WorldAPP Support via live chat, phone: 781-849-8118 ext. 1 or email: support@worldapp.com, if you have any further questions or require additional assistance.

We thank you for your patience and understanding.

Best Regards,

WorldAPP Customer Care
customercare@worldapp.com

——-

From: Customer Care [mailto:customercare@worldapp.com]
Sent: Monday, July 14, 2014 1:46 PM
Subject: WorldAPP Performance Notification

This message is to inform you that we are currently experiencing intermittent performance issues inside the platform.Though the application is available, and we have identified the issue, there may be temporary interruptions in service as we work to test and implement enhancements. We will be posting live updates inside the WorldAPP Community forum to keep you up to speed on our progress.

We sincerely apologize for any inconvenience you may experience as this technical difficulty is being resolved.

We will follow up with you within the next 24 hours with a detailed report of the cause and actions taken to address the performance issues.

Your patience is greatly appreciated.

Sincerely,
WorldAPP Customer Care
customercare@worldapp.com

Friday Links – July 11, 2014

At Sea in a Deluge of Data
By Alison J. Head and John Wihbey
Chronicle of Higher Education
People in charge of hiring at large organizations such as Microsoft, Nationwide Insurance and the FBI say that recent college graduates lack skills in research and analysis. “The new workers default to quick answers plucked from the Internet. That method might be fine for looking up a definition or updating a fact, but for many tasks, it proved superficial and incomplete…”

How unexpected opportunities can inform practice – As a part of some of my coursework I have had the opportunity to read some interesting educational research. I thought it might be helpful to share a brief overview of some of the articles that I’ve reviewed. This is the first post in a series that I was planning to share. Please feel free to contact me at hstafford@middlebury.edu if you’d like to discuss further.

11 University and Library Groups Release Net-Neutrality Principles – The nation’s colleges and libraries have a message for the Federal Communications Commission: Don’t mess with net neutrality.

Oxford Language Dictionaries Online (trial ends August 7, 2014)

For thirty days, the Middlebury College community has free access to the Oxford Language Dictionaries

OLDO

The innovative Oxford Language Dictionaries Online site offers essential language resources never before available online: fully searchable, completely comprehensive bilingual dictionaries, and unique study materials that provide extra help with learning and using an expanding range of languages.

Let us know what you think – email eaccess-admin@middlebury.edu or your liaison.

Friday Links – July 4, 2014

Mostly language-neutral fireworks display for the fourth of July at Middlebury. Keep the sound on. [Warning: English spoken (sung by Katy Perry) from 5:00 through 8:37)]

A different kind of fireworks – real-time cyber-attacks

The 100-year legacy of World War I - fascinating interactive piece from the New York Times

What is an eBook? How do Publishers price it? Includes a video produced by an Italian publisher that describes all the production costs behind the price of a book – print or digital.

Why the future of tech demands smarter people, not smarter gadgets – The next 30 years of innovation risk being wasted unless society does a better job of educating people about the potential – and downsides – of technology.

WashingtonPost.com – Free online access

If you like reading recent articles from the Washington Post from their website, rather than in print or from full-text library databases, you can sign up for a free account if your email ends in .edu (or .mil, or .gov).  Register here.

Site access is for the latest month only – it does not include the archive.  Nonsubscribers get 20 free articles from the current site per month.