Category Archives: ITS

ISSUE – Middlebury Shared Email Accounts

We are experiencing an issue with shared email accounts.  Access is denied to individuals or groups who previously had access.  We are currently working with impacted individuals to restore permissions as swiftly as possible.  We will provide an update as soon as we know more.

We apologize for this disruption. Thank you for your patience.

ITS Helpdesk

MiddleburyCollege Wireless Issue

We are experiencing an issue with the MiddleburyCollege wireless network and are working actively with our vendor to resolve matters as swiftly as possible.  We do not currently have an estimated repair time. You may connect successfully to our network using an Ethernet cable as our wired network is fully functional.  We are sorry for any inconvenience.

Mobile Helpdesk returns for 2018

Image result for jumper cablesImage result for snow tires and jumper cables

We’ve added jumper cables, snow tires and fired up the Mobile Helpdesk!  We’re coming to you with dates for 2018! Having some issues with computing? Want face to face help but you don’t have time to run across campus? The Mobile Helpdesk will be on-site at Marbleworks, Bi-Hall and 700 Exchange St. starting next week. Click here for dates and locations.

Quick update on remotely accessing your new voicemail settings

We discovered a missing bullet point on the quick reference sheet for those of you with new phones. This missing bullet about hitting the star button highlighted below should also be listed in the section Voicemail from an outside line.

The information is also listed, correctly, in the online documentation.

Happy Holidays from your friends in ITS!

Systems Maintenance this Sunday, November 5th, 2017

During our regular 6am – 10am EST maintenance window we have the following activities scheduled:

 

  • Connectivity to the Public Switched Telephone Network in VT will be offline for up to 30 minutes. Incoming and outgoing calls will be affected.
    • This maintenance is an extension of the maintenance from Thursday, Nov 2nd.
  • There will be a handful of test and development virtual machines migrated between computing platforms. ITS has coordinated with the affected workgroups for the migrations.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Middlebury Information Technology Services

Systems Maintenance this Thursday, October 26th

During our regular 5am – 7:30am EST maintenance window we have the following activities scheduled:

 

  • There will be a network outage at the following VT campus locations for both wired and wireless connectivity, lasting up to 30 minutes.
    • Ridgeline Suites
    • Ridgeline Townhouses
    • Recycling Center
    • Bowker Barn
  • Connectivity to the Public Switched Telephone Network in VT will be offline for up to 15 minutes. Incoming and outgoing calls will be affected.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Middlebury Information Technology Services

Systems Maintenance this Sunday, October 22nd

During our regular 6am – 10am EST maintenance window we have the following activities scheduled:

 

  • Wired and wireless network services will be unavailable for up to 15 minutes at the following locations while equipment is relocated.
    • Ross Dining
    • LaForce Hall
  • Wireless services for all VT and CA locations will be upgraded. There will be 2-3 brief wireless outages ( up to 10 minutes each) during the maintenance window.
  • The border firewalls in VT will be upgraded. There is no outage expected for this work.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Middlebury Information Technology Services