Category Archives: Helpdesk Alerts

Systems Maintenance, Sunday April 12th

During our regular maintenance window this Sunday, April 12th we have the following activities scheduled:

 

  • Middfiles will be patched to the latest vendor software release
    • Between 7:30am and 9:00am there will be two short service outages, together totaling up to 15 minutes
    • This will include the ORGS directories, user home directories, and all class folders
  • EZProxy will be updated to the latest vendor software release

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

EZproxy upgrade – Sunday, April 12, 2015

DONE

Library Systems will be performing necessary security upgrades to the EZproxy server on Sunday morning during regularly scheduled downtime (6 am to 10 am) on 4/12/2015.

E-Zed-Proxy makes off-campus access easy.

There will be no off-campus access for the Library’s subscription databases, e-books, and e-journals during this time.  There will be intermittent access interruptions on campus, too.  I expect the whole process to last no more than one hour.  I apologize for any inconvenience.

This should be done by 10 am.

Done! 

Systems Maintenance, Sunday March 29th

During our regular maintenance window this Sunday, March 29th we have the following activities schedules:

 

  • We will turn up one of our two Internet circuits. This will cause a brief outage, up to a minute, for the VPN connections to Banner and MIIS
  • Fiber maintenance related to the Middlebury town offices project. There will be an extended network outage lasting 8+ hours for the following locations.
    • Ilsley Library
    • 5 Court St
    • Painter House

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

Billy Sneed

ITS – Central Systems & Network Services

Polycom software issue resolved

Dear colleagues,

An update to last Wednesday’s issues with the Polycom software.

We have resolved the issue with the Polycom software and it is now fully operational. You can continue to use it with your Middlebury/Monterey network accounts, as you did before the outage last Wednesday.

The issue was caused by a faulty Microsoft update that was automatically applied to some of our servers.

Best,
Petar

Systems Maintenance Sunday, March 15th

During our regular maintenance window this Sunday, March 15th we have the following activities scheduled:

 

There will be maintenance on the firewalls serving the Middlebury Institute of International Studies at Monterey. The work is scheduled to begin at 11am EST, 8am PST. There will be a single outage of Internet access at MIIS and the VPN connection to Middlebury lasting up to 10 minutes. There may be additional brief service outages for the duration of the maintenance window. Internet access at the Middlebury, VT campus will have not be affected.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Polycom desktop software issue

Dear colleagues,

If you do not use Polycom software you may disregard this message.

We are experiencing an issue with the Polycom desktop software. It is currently not allowing network users to sign in. Polycom systems in classrooms and meeting rooms are unaffected.

We can create a temporary Polycom-only account as a workaround. Please contact me if you would like to use the workaround.

We apologize for the issue and we will send an update as soon as it is resolved.

Best,
Petar

Petar Mitrevski | Media & Tech Services Manager | 802-443-2833 (o) | 802-377-2653 (m) | petar@middlebury.edu

Systems Maintenance Sunday, March 8th

During our regular maintenance window this Sunday, March 8th we have the following activities scheduled:

 

  • Our Exchange email environment will receive the latest patch from Microsoft (Cumulative update 7)
    • There is no service outage planned with this maintenance
    • This work was delayed from the March 1st maintenance window

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Wireless Updates

Hello everyone,

There was a minor technical issue that prevented us from making the wireless change planned for today (removing midd-unplugged and adding MiddleburyCollege). We are back on track to make the change tomorrow morning, March 3rd.

Further updates as events warrant. Please contact the Helpdesk (x2200) with any questions.

Sincerely,

~Zach Schuetz
Middlebury College ITS