Category Archives: Helpdesk Alerts

Systems Maintenance this Sunday, April 30th, 2017

During our regular maintenance window this Sunday, April 30th from 6:00 am to 10:00 am EST we have the following activities scheduled:

 

  • The PaperCut printing system will be upgraded
    • Any printing jobs sent during the maintenance window will be queued for printing after the maintenance is complete. We don’t expect any print jobs to be lost during this maintenance window, but it would be best to delay any printing until after 10:00 on Sunday
    • The print release stations will each need to be rebooted and updated after the PaperCut servers are upgraded.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Systems Maintenance this Thursday, March 30th

During our regular maintenance window this Thursday, March 30th from 5 am – 7:30 am EST we have the following activities scheduled:

 

  • The DNS/DHCP appliance will have a new reporting server installed into the grid. No service outage is anticipated.
  • The physical interfaces connecting to the DMZ network will be reconfigured. There is a potential for a brief service outage of the Library Millennium server and the ADFS servers (SSO), up to 1 minute.
  • The CommVault backup service will be upgraded. No customer impact.
  • Continuing to work with campus fiber maintenance, there will be a brief network outage for Hadley, Milliken, Kelly, Lang, and Ross Halls, as well as faculty housing on Blinn Ln. Outage will be up to 5 minutes.
  • On-premise Exchange servers will be upgraded to the next patch level. This work will continue on Sunday. No service impact is anticipated.
  • The border firewalls in VT will be upgraded to the next point release. Leveraging the highly available configuration of these devices, no service outage is anticipated.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Systems Maintenance this Sunday, February 5th, 2017

During our regular maintenance window this Sunday, February 5th from 6 am – 10 am EST we have the following activities scheduled:

 

  • The PaperCut printing management system will be down for up to 1 hour. During the service outage printing will be unavailable.
  • There will be a number of servers rebooted for patching. Each will be unavailable for up to 15 minutes.
    • WordPress servers, for both Monterey and Middlebury
    • CAS servers, providing the Central Authentication System for users accessing many Middlebury resources
    • MiddMedia
    • The GO service

 

We appreciate your patience as we continuously strive to keep our systems functioning  optimally.

 

Regards,

Billy

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Voice Mail Messages not Accessible to Unified Messaging Users

Since sometime Monday, January 30, we believe no new voice mail messages have been received by the 250 unified messaging users in our system.  Messages may have been left, but the users cannot access via either email or phone, nor is there any notification.  Our vendor is working on the issue.  In the mean time, to be assured you receive a phone message, you can open a ticket with the Help Desk to request your voice mailbox be converted back to a standard voice mailbox until the problem is resolved.

Systems Maintenance this Sunday, January 29th

During our regular maintenance window this Sunday, January 29th from 6 am – 10 am EST we have the following activities scheduled:

 

  • The DNS/DHCP servers will be patched in Monterey and Middlebury. There is no expected service outage as we leverage system redundancy during the upgrade process.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Information Security Alert: New Phishing Technique Being Exploited

Ref: https://www.wordfence.com/blog/2017/01/gmail-phishing-data-uri/

What you need to know

A new highly effective phishing technique targeting Gmail and other services has been gaining popularity during the past year among attackers. Over the past few weeks there have been reports of experienced technical users being hit by this. This attack is currently being used to target Gmail customers and is also targeting other online services.

[Basically, the location bar of your web browser is used to trick you into disclosing your account credentials by displaying an actual login page’s URL that is prefaced by something sneaky.]

How to protect yourself against this type of phishing attack

You have always been told: “Check the location bar in your browser to make sure you are on the correct website before signing in.” To protect yourself against this new phishing technique, you need to change what you are checking in the location bar. Read more…

[Please read the article posted on WordFence.com for the complete story. Also note that while Middlebury has a Google Apps for Education (or G-Suite) instance, our sign-in page is a Middlebury-branded and not a Google-branded. Still, this is important info for protecting your personal Gmail account and other services that this technique may try to exploit.]

 

InfoSec Alert: Fake “Microsoft Tech Support” Telephone Calls

Please note,

Several members of the Middlebury community have recently reported receiving fake “Microsoft Tech Support” telephone calls. These calls are scams. Microsoft does not make unsolicited phone calls to help you fix your computer.

If you receive a call from someone claiming to be from “Microsoft Technical Support” (or a similar sounding organization), hang up. The con artists on the other end of the line are trying to trick you into installing unwanted and potentially malicious software on your computer or disclosing your account credentials.

Again, Microsoft’s support organization does not initiate contact with customers. If you receive a call from someone claiming to be from Windows Support or Microsoft Tech support, just hang up on the call.

For more information on how to avoid telephone support scams, please see
Microsoft Safety & Security Center: Avoiding technical support scams.