Category Archives: Helpdesk Alerts

#Phishing: Beware new phishing email

Beware new phishing email with subject line “RE: Faculty and Staff Notice”. Don’t click link to “IT ADMINISTRATOR SERVICE”

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For more information on phishing please visit http://go.middlebury.edu/phish

Please submit and suspicious emails or phishing attempts to phishing@middlebury.edu.

 

Systems Maintenance this Sunday, Dec 20th

During our regular maintenance window this Sunday, Dec 20th from 6 am – 10 am we have the following activities scheduled:

 

Recently, Windows 10 computers have been unable to connect to the MiddleburyCollege wireless network on campus. To address this and other issues, we plan to push a new security configuration for MiddleburyCollege wireless network. (No changes will be made to the other wireless networks.) Your device will likely prompt you to accept a new certificate and/or re-enter your credentials the next time you try to connect. If, after doing so, you encounter any connection difficulties, please contact the Helpdesk.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Systems Maintenance this Sunday, Dec 6th

During our regular maintenance window this Sunday, Dec 6th from 6 am – 10 am we have the following activities scheduled:

 

  • The client based VPN service at the VT campus will be relocated between data centers. There will be 2-3 VPN service outages during the moves, each lasting up to 30 minutes.
    • Active VPN sessions will be disconnected during the service outages, but will be available to reconnect after the maintenance window.
  • The labs and offices in the Sunderland building (VT campus) will have 2-3 network outages each lasting up to 15 minutes.
  • The offices in Carr Hall (VT campus) will have 2-3 network outages each lasting up to 15 minutes.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Systems Maintenance this Sunday, Nov 8th, 2015

During our regular maintenance window this Sunday, Nov 8th, 2015 from 6 am – 10 am we have the following activities scheduled:

 

  • Our DNS and DHCP servers will be upgraded in Middlebury, VT and Monterey, CA. No service outages are anticipated.
  • We’ll be removing unneeded network devices in two data centers on the VT campus. There may be very brief outages of Internet service, on the order of a few seconds.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Telephone System Disruption

The campus telephone  system had a large data loss over the weekend.  Our vendor is adding back the data, but it will take several hours to do so.  At present the following functions are affected.

  • Extensions that were newly assigned or changed location since June 2012 may have no dial tone or are not assigned to the correct location.
  • Incoming calls not answered are diverting to the main campus voice mail greeting instead of an individual’s personal voice mailbox.
  • Outgoing toll calls cannot be made by dialing 9.  A telephone authorization code is required.

Another update will be posted later this evening.

Regards,

Peggy Fischel

ITS Telephone Services

Systems Maintenance this Sunday, Oct 25th

During our regular maintenance window this Sunday, Oct 25th from 6 am – 10 am we have the following activities scheduled:

  • One of our two Internet circuits will be down for maintenance and upgrades from 7am to 10am. We have sufficient redundancy between providers that there will be no Internet outage during this maintenance. Some sensitive systems will alert as routing paths change during failovers.
  • The ability to setup new VDI sessions will be down for about 10 minutes during server maintenance

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Information Security RoadShow

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October is Cybersecurity Awareness Month. Join your colleagues from both the Middlebury and Monterey campuses for a presentation and discussion on critical cybersecurity issues including phishing and cracking.

  • On October 29th at 12:30 Eastern time, Information Security will host a Cybersecurity Roadshow.
  • You can join the discussion in Lib105A on the Middlebury Campus or on PolyCom 710205
  • Central Monterey meeting location McCone Boardroom

Please join us for this discussion. It is open to students, faculty, staff and the community. Computer security is the responsibility of us all.

For more information call Information Security at 802-349-5805

Middlebury Google Apps Issues (Resolved)

At 3:07pm (ET) Google made us aware they they were investigating issues with Google Drive and related services like Docs, Sheets, and Slides. These issues affected all Google Apps customers, not just Middlebury. As of 5:37pm (ET), Google Apps services appear to be back up.

Google’s official Apps status updates can always be found here: http://www.google.com/appsstatus#hl=en&v=status

This post has been updated because the issues have been resolved. Thanks for your patience!