Category Archives: Helpdesk Alerts

Systems Maintenance this Sunday, April 24th

During our regular maintenance window this Sunday, April 24th from 6 am – 10 am we have the following activities scheduled:

  • Networking equipment in the Library data center will be consolidated. There will be brief network outages (up to 15 minutes) for portions of the Davis Family Library, 131 Franklin St, and 118 South Main St

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

 

Middlebury’s Google Apps for Education – Account status

As we continue to integrate Middlebury services with cloud providers like Google Apps and Microsoft Office 365, we are aware of possible account conflicts that may arise. In particular, on Monday, April 25th, we will begin automatically syncing Middlebury Google Apps accounts for all students, faculty and staff with @middlebury.edu or @miis.edu addresses. This may result in conflicts for those who have been using stand-alone Google services with an account that you set up to use your Middlebury address but was not provisioned by ITS in our Middlebury Google Apps instance.

What if I have registered my @middlebury.edu address for stand-alone Google services?

If you have been using stand-alone (i.e. not Middlebury Google Apps) Google services with your @middlebury.edu address, you have what Google considers to be a “conflicting account”.

How can I tell if the account I’m using now is a personal or institutional account? 

Try logging out and logging in again. If you enter your Google account password at Google’s login page, that’s a personal stand-alone account and the above considerations apply. If instead you enter your Middlebury e-mail and password at our new login page, that’s an institutional account and you’re all set. You can also watch this video.

Do I need to do anything now?

Yes. Watch the video above and follow the steps to determine if you have a conflicting Google account. If so, it will be much easier to download your documents prior to the sync. This provides you with an archival copy of all documents for which you are the owner.   After the sync, you will be able to place desired documents into your Middlebury Google Apps account.

To download the documents you own:

  1. Login to the Google account that uses your Middlebury email address.
  2. In the upper right corner, click on the icon for your account and click on the “My Account” button.
  3. In the “Personal info & privacy” column, click on “Control your content”.
  4. In the Download your data section click on “CREATE ARCHIVE”.
  5. Under the “Select data to include” section, click the “Select none” button to clear all of the selections.
  6. Click the check box for “Drive” and click “Next” at the bottom of the page.
  7. In the window that appears, leave all options as they appear and click the “Create archive” button. You will see a progress window. When the archive is complete, you will receive an email from Google at your Middlebury email address that indicates the completion of the archive process.
  8. In the email, click on the “Download archive” button.
  9. You will be taken to a Google login screen. Login.
  10. You will see the archive. Click on the “Download” button.
  11. Look in your downloaded files location. You will find a folder named “Takeout” which will contain your files.

After the accounts are synced, any Middlebury-related documents (Docs, Sheets, Slides, or files in Google Drive) that you created with your personal account need to be uploaded to your new Middlebury Google Apps account.

The download process removes all sharing and converts the Google documents to Microsoft format: Docs to Word, Sheets to Excel, and Slides to PowerPoint. If you wish to share these as collaborative documents again, you must first upload (drag and drop) the files to your new Google Drive, then click on them and open them in the Google version of the application. You will then be able to share the document with others.

What if I wait until after the sync occurs?

You will still be able to download your files, though it is a more cumbersome process. ITS can provide assistance if you have not done this prior to the sync.

Can I still access Google’s services for my personal use?

You can choose to maintain a separate account for your personal use of any Google services under a non-middlebury.edu address. If you have multiple Google accounts, the username that appears at the upper right corner of most Google services will help you ensure that you’re using the intended account.

What if I have questions about this?

Please email any questions about this change to helpdesk@middlebury.edu.  Or create an helpdesk ticket.


Defining and avoiding conflicting accounts
https://support.google.com/a/answer/185186

Help with your conflicting account:
https://support.google.com/accounts/troubleshooter/1699308?rd=2

Moving your personal data between accounts:
https://support.google.com/accounts/answer/1109839?hl=en&ref_topic=30035


 

Systems Maintenance this Sunday, February 21st

During our regular maintenance window this Sunday, February 21st from 6 am – 10 am we have the following activities scheduled:

  • One of the Vermont DNS/DHCP servers will be taken offline briefly to be relocated within the data center. No service outage is planned.
  • Starting at 6:30am the Vermont wireless controllers will be patched to the latest vendor recommended level. There will be two brief (up to 5 minutes each) wireless service interruptions between 6:30am and 7:30am.
  • Middfiles will be patched and rebooted. There will be up to 30 minutes of Middfiles related service interruption starting at 8am.

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

Regards,
Billy

Billy Sneed
ITS – Central Systems & Network Services
Middlebury College

#Phishing: Beware new phishing email

Beware new phishing email with subject line “RE: Faculty and Staff Notice”. Don’t click link to “IT ADMINISTRATOR SERVICE”

Image 001

For more information on phishing please visit http://go.middlebury.edu/phish

Please submit and suspicious emails or phishing attempts to phishing@middlebury.edu.

 

Systems Maintenance this Sunday, Dec 20th

During our regular maintenance window this Sunday, Dec 20th from 6 am – 10 am we have the following activities scheduled:

 

Recently, Windows 10 computers have been unable to connect to the MiddleburyCollege wireless network on campus. To address this and other issues, we plan to push a new security configuration for MiddleburyCollege wireless network. (No changes will be made to the other wireless networks.) Your device will likely prompt you to accept a new certificate and/or re-enter your credentials the next time you try to connect. If, after doing so, you encounter any connection difficulties, please contact the Helpdesk.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Systems Maintenance this Sunday, Dec 6th

During our regular maintenance window this Sunday, Dec 6th from 6 am – 10 am we have the following activities scheduled:

 

  • The client based VPN service at the VT campus will be relocated between data centers. There will be 2-3 VPN service outages during the moves, each lasting up to 30 minutes.
    • Active VPN sessions will be disconnected during the service outages, but will be available to reconnect after the maintenance window.
  • The labs and offices in the Sunderland building (VT campus) will have 2-3 network outages each lasting up to 15 minutes.
  • The offices in Carr Hall (VT campus) will have 2-3 network outages each lasting up to 15 minutes.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Systems Maintenance this Sunday, Nov 8th, 2015

During our regular maintenance window this Sunday, Nov 8th, 2015 from 6 am – 10 am we have the following activities scheduled:

 

  • Our DNS and DHCP servers will be upgraded in Middlebury, VT and Monterey, CA. No service outages are anticipated.
  • We’ll be removing unneeded network devices in two data centers on the VT campus. There may be very brief outages of Internet service, on the order of a few seconds.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Telephone System Disruption

The campus telephone  system had a large data loss over the weekend.  Our vendor is adding back the data, but it will take several hours to do so.  At present the following functions are affected.

  • Extensions that were newly assigned or changed location since June 2012 may have no dial tone or are not assigned to the correct location.
  • Incoming calls not answered are diverting to the main campus voice mail greeting instead of an individual’s personal voice mailbox.
  • Outgoing toll calls cannot be made by dialing 9.  A telephone authorization code is required.

Another update will be posted later this evening.

Regards,

Peggy Fischel

ITS Telephone Services