Category Archives: Helpdesk Alerts

Systems Maintenance this Sunday, December 4th, 2016

During our regular maintenance window this Sunday, December 4th, 2016 from 6 am – 10 am EST we have the following activities scheduled:

 

  • There will be brief network outages at Painter House while the building circuit is changed.
  • There will be a change to the wireless infrastructure that may require remote access points to reboot.
  • The servers hosting the Mediawiki and GO (both go.middlebury.edu and go.miis.edu) applications will be upgraded. There will be some brief service outages related to the upgrades.
  • There will be a brief network outage for offices in the 700 Exchange St building while the circuit is changed. The data center will not be impacted.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

@MiddInfoSec Phishing Alert: don’t fall for “UPDATE YOUR ACCOUNT” or “UPDATE YOUR MAIL BOX” cam email

Be on the alert for a suspicious email purportedly sent with the subject line “UPDATE YOUR ACCOUNT” or “UPDATE YOUR MAIL BOX”. This is a confirmed phishing message, designed to trick you into divulging your username and password. Do not click on the links in the message or reply to the message. If you find a copy of the message in your inbox, please delete it. If you find a copy of this message in your spam quarantine, please ignore it and do not release it. The message will be deleted from your quarantine automatically in the next few days.

For more information about phishing attacks, please visit http://go.middlebury.edu/phishing.

For more information about the spam quarantine, please visit http://go.middlebury.edu/spam.

 

Example Message:

20161122updateyouraccount

Protect your Middlebury Account with Multi-Factor Authentication

Multi-Factor Authentication is a security technology that helps protect your Middlebury account from potential compromise by requiring the use of more than just a username and password to prove your identity during login.

mfa1

Learn more about how you can start using Multi-Factor Authentication today to better protect your Middlebury account at http://go.middlebury.edu/mfa.

@MiddInfoSec Phishing Alert: don’t fall for “Payroll Benefits.” scam email

Be on the alert for a suspicious email purportedly sent with the subject line “Payroll Benefits.”. This is a confirmed phishing message, designed to trick you into divulging your username and password. Do not click on the links in the message or reply to the message. If you find a copy of the message in your inbox, please delete it. If you find a copy of this message in your spam quarantine, please ignore it and do not release it. The message will be deleted from your quarantine automatically in the next few days.

For more information about phishing attacks, please visit http://go.middlebury.edu/phishing. For more information about the spam quarantine, please visit http://go.middlebury.edu/spam.

@MiddInfoSec – Phishing Alert: don’t fall for “RE: ALERT” scam email

Be on the alert for a suspicious email purportedly sent from “DSchlegel@nazarethasd.org” with the subject line “RE: ALERT”. This is a confirmed phishing message, designed to trick you into divulging your username and password. If you find a copy of this message in your spam quarantine, please ignore it. If you find a copy of the message in your inbox, please delete it. If you find this message in your spam quarantine, do not release it. It will be deleted automatically in the next few days. Do not click on the links in the message or reply to the message.

For more information about phishing attacks, please visit http://go.middlebury.edu/phishing.

For more information about the spam quarantine, please visit http://go.middlebury.edu/spam.

screenshot-2016-10-31-08-25-19

Systems Maintenance this Sunday, Oct 30th

During our regular maintenance window this Sunday, October 30th  from 6 am – 10 am EST we have the following activities scheduled:

 

  • DNS servers will be upgraded in VT and CA. There will be no service outage but there may be some delays in DNS resolution for up to 45 minutes during the maintenance window.
  • Border firewalls in VT will be upgraded. Taking advantage of the highly available configuration, there will be no service outage associated with this maintenance.

 

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

Error with Webmail attachments

Hi everyone,

Several people have reported errors when trying to attach a file to an email. These issues are related to new options for attachments. Specifically, the ‘attach file’ dialog now includes OneDrive as the default data source – see below:

Webmail will use OneDrive as the default location for attachments.

Webmail will use OneDrive as the default location for attachments.

This is fine unless, like some folks, you haven’t yet logged into OneDrive. You’ll need to do so once at http://go.middlebury.edu/onedrive in order to finalize your account. Otherwise, you’ll get an error message when Webmail tries to access your OneDrive.

To attach files from your computer, select the “Computer” category on the left. But we do recommend you explore the options OneDrive opens up for collaboration. Rather than e-mailing separate drafts of a document to each other, possibly resulting in multiple versions and confusion, you can now share documents via a link in OneDrive so you’re all editing the same file.

Again, to clear the error, just login to OneDrive once – but we do want you do use it (or Google Drive) for your file storage going forward. For more information about the benefits of cloud storage and our current initiatives, go to http://go.middlebury.edu/cloud and select “Home Directories”. And as always, you can contact the Helpdesk with any questions.

Sincerely,

~Zach Schuetz

@MiddInfoSec – Phishing Alert: don’t fall for “Web Mailbox” scam email

Be on the alert for a suspicious email purportedly sent from “webmaster@middlebury.edu” with the subject line “Web Mailbox”.

This is a confirmed phishing message, designed to trick you into divulging your username and password. If you find a copy of this message in your spam quarantine, please ignore it. If you find a copy of the message in your inbox, please delete it.

If you find this message in your spam quarantine, do not release it. It will be deleted automatically in the next few days. Do not click on the links in the message or reply to the message.

20161012-webmaster-phish

For more information about phishing attacks, please visit http://go.middlebury.ed/phishing.

For more information about the spam quarantine, please visit http://go.middlebury.ed/spam.