Category Archives: Helpdesk Alerts

Banner Outage

Update:
Both BannerWeb and Banner INB are back up and running.
Thanks again for your patience.
——

We are currently experiencing a unplanned outage affecting both BannerWeb and Banner INB.

We are in contact with the Ellucian Emergency Operations Center (EOC) and they have mobilized their response staff to address this issue.

We regret any inconvenience this service interruption is having on your day, and will have this issue resolved as soon as possible.

Please check the System status page for updates.

(resolved) Polycom software not working at Monterey and off-campus

UPDATE: The issue has been resolved as of 5:30pm EDT. We apologize for any disruption this may have caused.

Dear colleagues,

The Polycom software is currently not working at Monterey and off-campus. We are working to resolve the issue. Rooms with dedicated polycom equipment are not affected.

If you need to participate in a call today from Monterey or from off-campus and do not have access to a room with dedicated polycom equipment, please email us at helpdesk@middlebury.edu and we will provide an alternative solution.

Please contact me if you have any questions.

Sincerely,
Petar

@MiddInfoSec: Phishing Alert — “Notice!!!” or “Verify”

A phishing email message was sent to many @middlebury.edu mailboxes today with a subject line of “Notice!!!” or “Verify”.  DO NOT RESPOND ON THIS MESSAGE!

The phishing email message is an attack designed to trick people into disclosing their username and password.  Do NOT follow the instructions in the message, as it could lead to your Middlebury account being compromised.

Instead, please forward the suspect message to phishing@middlebury.edu.

If you think you might have fallen victim to these or any phishing attack RESET YOUR PASSWORD IMMEDIATELY at http://go.middlebury.edu/password

If you have lost access to your email account, please reset your password and contact the Helpdesk at x2200 for further assistance.

Here’s a sample of the phishing email message:


College Of Middlebury, would be having maintenance as from 12 midnight which your present password would expire due to maintenance updates.

 

To avoid suspend login error Submit HERE

 

Failure to comply admin would suspend your account due inactive response.

 

Thank you,

IT Department


ILLiad Web pages down for ILLiad Upgrade

The ILLiad Web pages will be down at 10:00 am today while we upgrade the ILLiad software.  The ILL web site should be inaccessible for only a short time, assuming all goes well with the update.

If anyone has problems after 2:00 pm please contact Rachel Manning at x5498 or rmanning@middlebury.edu for assistance.

Changes to Spam filtering at Middlebury

Middlebury ITS is preparing to introduce a new email security service. Over the next few weeks, ITS will begin routing Middlebury email messages through Microsoft’s email message security service, Exchange Online Protection. Microsoft’s service will perform spam filtering, anti-virus, and other security checks on inbound and outbound Internet email.

 

The way you ACCESS email WILL NOT need to CHANGE in order for you to benefit from this service. Outlook and Outlook Web Access, for example, will continue to behave just as they always have.

 

How you ALLOW or BLOCK email from specific senders WILL CHANGE. With Exchange Online Protection, you will be able to manage blocked and allowed senders right from within Outlook and Outlook Web Access, using the Safe Senders and Junk Mail tools. For tips on how to use Safe Senders and Junk Mail, please see the following Microsoft articles:

 


Middlebury ITS Helpdesk

Moodle Maintenance: May 20, 2016 at 1am

From our Moodle host:

In order to ensure complete patching of OpenSSL the following site will be placed in maintenance mode, then rebooted during the listed maintenance window.

These patches have already been applied to the front end SSL for your site, but the reboot is a requirement for all services to run the fully patched OpenSSL version.

Hosted Site: http://moodle.middlebury.edu

Window: 1:00 AM to 5:00 AM EDT, May 20th, 2016

Please note the time zone specified above.

Systems Maintenance this Sunday, April 24th

During our regular maintenance window this Sunday, April 24th from 6 am – 10 am we have the following activities scheduled:

  • Networking equipment in the Library data center will be consolidated. There will be brief network outages (up to 15 minutes) for portions of the Davis Family Library, 131 Franklin St, and 118 South Main St

We appreciate your patience as we continuously strive to keep our systems functioning optimally.

 

Regards,

Billy

 

 

Billy Sneed

ITS – Central Systems & Network Services

Middlebury College

 

Middlebury’s Google Apps for Education – Account status

As we continue to integrate Middlebury services with cloud providers like Google Apps and Microsoft Office 365, we are aware of possible account conflicts that may arise. In particular, on Monday, April 25th, we will begin automatically syncing Middlebury Google Apps accounts for all students, faculty and staff with @middlebury.edu or @miis.edu addresses. This may result in conflicts for those who have been using stand-alone Google services with an account that you set up to use your Middlebury address but was not provisioned by ITS in our Middlebury Google Apps instance.

What if I have registered my @middlebury.edu address for stand-alone Google services?

If you have been using stand-alone (i.e. not Middlebury Google Apps) Google services with your @middlebury.edu address, you have what Google considers to be a “conflicting account”.

How can I tell if the account I’m using now is a personal or institutional account? 

Try logging out and logging in again. If you enter your Google account password at Google’s login page, that’s a personal stand-alone account and the above considerations apply. If instead you enter your Middlebury e-mail and password at our new login page, that’s an institutional account and you’re all set. You can also watch this video.

Do I need to do anything now?

Yes. Watch the video above and follow the steps to determine if you have a conflicting Google account. If so, it will be much easier to download your documents prior to the sync. This provides you with an archival copy of all documents for which you are the owner.   After the sync, you will be able to place desired documents into your Middlebury Google Apps account.

To download the documents you own:

  1. Login to the Google account that uses your Middlebury email address.
  2. In the upper right corner, click on the icon for your account and click on the “My Account” button.
  3. In the “Personal info & privacy” column, click on “Control your content”.
  4. In the Download your data section click on “CREATE ARCHIVE”.
  5. Under the “Select data to include” section, click the “Select none” button to clear all of the selections.
  6. Click the check box for “Drive” and click “Next” at the bottom of the page.
  7. In the window that appears, leave all options as they appear and click the “Create archive” button. You will see a progress window. When the archive is complete, you will receive an email from Google at your Middlebury email address that indicates the completion of the archive process.
  8. In the email, click on the “Download archive” button.
  9. You will be taken to a Google login screen. Login.
  10. You will see the archive. Click on the “Download” button.
  11. Look in your downloaded files location. You will find a folder named “Takeout” which will contain your files.

After the accounts are synced, any Middlebury-related documents (Docs, Sheets, Slides, or files in Google Drive) that you created with your personal account need to be uploaded to your new Middlebury Google Apps account.

The download process removes all sharing and converts the Google documents to Microsoft format: Docs to Word, Sheets to Excel, and Slides to PowerPoint. If you wish to share these as collaborative documents again, you must first upload (drag and drop) the files to your new Google Drive, then click on them and open them in the Google version of the application. You will then be able to share the document with others.

What if I wait until after the sync occurs?

You will still be able to download your files, though it is a more cumbersome process. ITS can provide assistance if you have not done this prior to the sync.

Can I still access Google’s services for my personal use?

You can choose to maintain a separate account for your personal use of any Google services under a non-middlebury.edu address. If you have multiple Google accounts, the username that appears at the upper right corner of most Google services will help you ensure that you’re using the intended account.

What if I have questions about this?

Please email any questions about this change to helpdesk@middlebury.edu.  Or create an helpdesk ticket.


Defining and avoiding conflicting accounts
https://support.google.com/a/answer/185186

Help with your conflicting account:
https://support.google.com/accounts/troubleshooter/1699308?rd=2

Moving your personal data between accounts:
https://support.google.com/accounts/answer/1109839?hl=en&ref_topic=30035