I am very pleased to announce the promotions of Nate Burt and Jamie Carroll to the position of Lead Senior Technology Specialist in Service Requests. Nate will be the Lead for the Software and Imaging work group, and Jamie for the Hardware and Distribution work group.
The Leads will help our work-groups by providing support to the community, resolving technology issues within agreed upon time frames, and keeping customers updated on the status of their issues. They will be charged with mentoring the members of their respective teams, as well as student workers, to become skilled technical troubleshooters, good communicators, and building prioritization skills. The Leads will also be tasked with managing and/or tracking large projects within Service Requests.
Please join me in congratulating Nate and Jamie on their well-deserved promotions.
I am happy to announce our new hire.
Brett Wells has accepted the position of Computing Specialist II in Service Request, he will start on June 4th. Brett is coming from the University of Vermont, College of Medicine where he has done similar work with the helpdesk as a Technical Support Specialist. Prior to the helpdesk at UVM, he had his own business as a Master Electrician. Brett will feel right at home with our new hardware team, bringing with him many certifications: Dell Technician, A+ Certification, Windows Enterprise Desktop Technician, and Network Administrator. This local New Haven resident is looking forward to starting at Middlebury College and working with our team.
The Helpdesk has hired a new Senior Technology Specialist, Scott Remick. Scott is a local who brings many years’ experience in the computing realm, having split his career between Computer Alternatives and RetailVision. We are excited to have his skills already being used in Service Requests. Please join me in welcoming Scott to our LIS family.
Helpdesk Manager – Service Request
LIS will be improving your access to software that you may want to download this summer. The folder, called “Software” resides on Middfiles and gives you access to printer drivers, licensed software, patches and updates. You will see this evolve into different folders, and access will be given via groups in the network directory system.
Please let me know if you have any questions on this.