Lisa Terrier

Posts by Lisa Terrier

 
 
 

New hire in Service Requests

May 31, 2013 by
Categories: LIS Staff Interest

I am happy to announce our new hire. 

Brett Wells has accepted the position of Computing Specialist II in Service Request, he will start on June 4th.  Brett is coming from the University of Vermont, College of Medicine where he has done similar work with the helpdesk as a Technical Support Specialist.  Prior to the helpdesk at UVM, he had his own business as a Master Electrician.  Brett will feel right at home with our new hardware team, bringing with him many certifications: Dell Technician, A+ Certification, Windows Enterprise Desktop Technician, and Network Administrator.  This local New Haven resident is looking forward to starting at Middlebury College and working with our team.

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New Staff Member in Service Requests

January 8, 2013 by
Categories: LIS Staff Interest, Post for MiddPoints

The Helpdesk has hired a new Senior Technology Specialist, Scott Remick.  Scott is a local who brings many years’ experience in the computing realm, having split his career between Computer Alternatives and RetailVision.  We are excited to have his skills already being used in Service Requests.  Please join me in welcoming Scott to our LIS family.

Lisa Terrier
Helpdesk Manager – Service Request

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Software folder on Middfiles

May 18, 2011 by

LIS will be improving your access to software that you may want to download this summer. The folder, called “Software” resides on Middfiles and gives you access to printer drivers, licensed software, patches and updates.  You will see this evolve into different folders, and access will be given via groups in the network directory system.

Please let me know if you have any questions on this.
Lisa Terrier

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New Access to Software

August 6, 2010 by

Over the next few weeks I will be working on consolidating all of the software installers that are currently on the college servers into a new server folder structure.  All software installers that we have in electronic version will be on middfiles\Software2 and then once the permissions are in place will rename the folder to middfiles\Software.   Duplicating all software in the Software2 folder allows us to keep the current structure in place until the new one is complete.

This new structure will allow granting of access to installers to those who need them, reducing the need for LIS staff to perform installations for our entire community.  It will also give us a central storage location for the college software.  Remember that we will have both folders (Software2 & Software) for a short time to make sure everyone has what they need.   I hope to have this in place by Sept 17th.  Please let me know if you have any questions on this process.

Lisa Terrier
Senior Technology Specialist

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