ITS has been working on options for our customers to install licensed software on their college-owned computers using convenient, “self-service” methods that provide control over when the installations take place. (We are not licensed to provide software on personally owned computers, only college owned.) To learn how this works on college Windows computers, please visit KACE Self-Service information. If you have a college Mac, visit Mac Self Service information for details.
Initially, we have made a few of our most commonly-requested Adobe products available through self-service for both Mac and Windows platforms, as well as the new Microsoft Office 2016. We will be working to add software titles in the next few months. Please note that not all software is purchased with licensing to be available for every computer on campus.
Self-service installations work best when you are here on campus using a wired (Ethernet) connection to our network. Use of VPN or wireless connections may work but they will be much slower and are more likely to experience issues.
We are excited to offer this new service and want to hear about how it worked for you. Feel free to share your feedback, questions, or concerns with our Technology Helpdesk.
This Friday November 6, 2015 from 6:30-8:30am – ITS will be updating a software license server (KeyServer). The only software that will be offline during this time is the Final Draft software. We hope this will not cause any inconvenience and that those using the software can build this downtime into their plans. Please feel free to contact me directly if you have concerns.
I am so pleased to announce that Zach Schuetz and Brett Wells have been promoted from Computing Specialist 2 to Senior Technology Specialist. Both Zach and Brett have earned their promotions by demonstrating leadership and initiative, each taking on projects and challenges and finding solutions to ongoing issues that have resulted in improved processes for ITS. Brett and Zach are outstanding examples of one of ITS’ organizational values:
“3.Teamwork – no room for I don’t need to worry about that, that’s not my job. Trust and value the team to be accountable for team’s results, not just your own. Help find solutions to known issues, take the initiative, collaborate with colleagues, reach out to managers if need be but not by throwing colleagues under the bus. Offer and take advantage of peer review, be open to other’s ideas, share your knowledge – teach. Value different skills sets. Don’t be afraid to commit to a goal that makes you dependent on your colleagues.”
Please join me in congratulating Zach and Brett on their well-deserved promotions.
As noted in messages from LIS, we are requiring all individuals to change their Middlebury password as a precaution in response to “heartbleed” security threat. If you have not yet changed your password since these email messages were sent, that is since Thursday, April 10th after 4 pm EDT, you were required to do so before this Thursday, April 24th at 4 pm EDT.
If you haven’t yet changed your password go to http://go.middlebury.edu/activate/ . (Please note that if you use a smart phone or tablet, you should turn off the device while you change your password.) If you need help changing your password, you can contact the Help Desk at 802 443 2200 or via the Help Desk ticketing system at http://go.middlebury.edu/whd.
Microsoft will end support for the Windows XP operating system and Microsoft Office 2003 software on April 8. Microsoft will no longer release security updates or provide technical support for either product after this date.
Both Windows XP and Office 2003 will continue to function, but computers running either product will become increasingly vulnerable to malware and other forms of cyber-attack.
Due to the risk these vulnerabilities create, the Information Security group considers it necessary that Middlebury College students, faculty and staff have an upgrade to better protect personal and College data.
If you are not sure whether you are using Windows XP, Microsoft has created an easy-to-use website you can use to help at http://amirunningxp.com.
If you have a College-owned device that is running Windows XP, please contact the helpdesk at firstname.lastname@example.org, or create a ticket at https://webhelpdesk.middlebury.edu/ to discuss the best course of action. The Technology Helpdesk has already begun the process of migrating all College-owned computers to Windows 7.
Students, faculty, and staff with personal computers running Windows XP will need to upgrade their computer operating system to be able to connect to the Middlebury network or VPN at some point in the future, so please take action as soon as possible.
For questions or assistance, contact the Helpdesk at X2200 or visit https://webhelpdesk.middlebury.edu/ to create an online ticket.
I am very pleased to announce the promotions of Nate Burt and Jamie Carroll to the position of Lead Senior Technology Specialist in Service Requests. Nate will be the Lead for the Software and Imaging work group, and Jamie for the Hardware and Distribution work group.
The Leads will help our work-groups by providing support to the community, resolving technology issues within agreed upon time frames, and keeping customers updated on the status of their issues. They will be charged with mentoring the members of their respective teams, as well as student workers, to become skilled technical troubleshooters, good communicators, and building prioritization skills. The Leads will also be tasked with managing and/or tracking large projects within Service Requests.
Please join me in congratulating Nate and Jamie on their well-deserved promotions.
I am happy to announce our new hire.
Brett Wells has accepted the position of Computing Specialist II in Service Request, he will start on June 4th. Brett is coming from the University of Vermont, College of Medicine where he has done similar work with the helpdesk as a Technical Support Specialist. Prior to the helpdesk at UVM, he had his own business as a Master Electrician. Brett will feel right at home with our new hardware team, bringing with him many certifications: Dell Technician, A+ Certification, Windows Enterprise Desktop Technician, and Network Administrator. This local New Haven resident is looking forward to starting at Middlebury College and working with our team.
The Helpdesk has hired a new Senior Technology Specialist, Scott Remick. Scott is a local who brings many years’ experience in the computing realm, having split his career between Computer Alternatives and RetailVision. We are excited to have his skills already being used in Service Requests. Please join me in welcoming Scott to our LIS family.
Helpdesk Manager – Service Request