Author Archives: Lisa Terrier

Microsoft to end technical support for Windows XP and Microsoft Office 2003

Microsoft will end support for the Windows XP operating system and Microsoft Office 2003 software on April 8.  Microsoft will no longer release security updates or provide technical support for either product after this date.

Both Windows XP and Office 2003 will continue to function, but computers running either product will become increasingly vulnerable to malware and other forms of cyber-attack.

Due to the risk these vulnerabilities create, the Information Security group considers it necessary that Middlebury College students, faculty and staff have an upgrade to better protect personal and College data.

If you are not sure whether you are using Windows XP, Microsoft has created an easy-to-use website you can use to help at http://amirunningxp.com.

If you have a College-owned device that is running Windows XP, please contact the helpdesk at helpdesk@middlebury.edu, or create a ticket at  https://webhelpdesk.middlebury.edu/ to discuss the best course of action. The Technology Helpdesk has already begun the process of migrating all College-owned computers to Windows 7.

Students, faculty, and staff with personal computers running Windows XP will need to upgrade their computer operating system to be able to connect to the Middlebury network or VPN at some point in the future, so please take action as soon as possible.

For questions or assistance, contact the Helpdesk at X2200 or visit https://webhelpdesk.middlebury.edu/ to create an online ticket.

Lead Senior Technology Specialist

I am very pleased to announce the promotions of Nate Burt and Jamie Carroll to the position of Lead Senior Technology Specialist in Service Requests.  Nate will be the Lead for the Software and Imaging work group, and Jamie for the Hardware and Distribution work group.

The Leads will help our work-groups by providing support to the community, resolving technology issues within agreed upon time frames, and keeping customers updated on the status of their issues.  They will be charged with mentoring the members of their respective teams, as well as student workers, to become skilled technical troubleshooters, good communicators, and building prioritization skills.  The Leads will also be tasked with managing and/or tracking large projects within Service Requests.

Please join me in congratulating Nate and Jamie on their well-deserved promotions.

New hire in Service Requests

I am happy to announce our new hire. 

Brett Wells has accepted the position of Computing Specialist II in Service Request, he will start on June 4th.  Brett is coming from the University of Vermont, College of Medicine where he has done similar work with the helpdesk as a Technical Support Specialist.  Prior to the helpdesk at UVM, he had his own business as a Master Electrician.  Brett will feel right at home with our new hardware team, bringing with him many certifications: Dell Technician, A+ Certification, Windows Enterprise Desktop Technician, and Network Administrator.  This local New Haven resident is looking forward to starting at Middlebury College and working with our team.

New Staff Member in Service Requests

The Helpdesk has hired a new Senior Technology Specialist, Scott Remick.  Scott is a local who brings many years’ experience in the computing realm, having split his career between Computer Alternatives and RetailVision.  We are excited to have his skills already being used in Service Requests.  Please join me in welcoming Scott to our LIS family.

Lisa Terrier
Helpdesk Manager – Service Request

Software folder on Middfiles

LIS will be improving your access to software that you may want to download this summer. The folder, called “Software” resides on Middfiles and gives you access to printer drivers, licensed software, patches and updates.  You will see this evolve into different folders, and access will be given via groups in the network directory system.

Please let me know if you have any questions on this.
Lisa Terrier