Author Archives: Cynthia Slater

Wireless Issue Continues — Temporary WiFi Network Created

We continue to experience issues with our wireless networks.  To provide network access while we work on a long-term solution we have created a new, temporary wireless network that will provide the same service as before:

Temporary network name:  MiddleburyBackup

Temporary password:  panthers (all lowercase, no punctuation, no spaces)

The temporary network will be removed from use once MiddleburyCollege service has been restored and is stable.  We will provide an update at that time.

Remember, you may connect successfully to our network using an Ethernet cable as our wired network is fully functional.

We are very sorry for this disruption in service and any inconvenience.  Thank you once again for your patience.

MiddleburyCollege Wireless Issue

We are experiencing an issue with the MiddleburyCollege wireless network and are working actively with our vendor to resolve matters as swiftly as possible.  We do not currently have an estimated repair time. You may connect successfully to our network using an Ethernet cable as our wired network is fully functional.  We are sorry for any inconvenience.

ITS Tech Services Overview Offered March 23 – for New (or not-so-new) Hires

Information Technology Services (ITS) offers a monthly workshop with recent hires in mind called “ITS & You:  Technology Services Overview.”  The next session will be held Friday, March 23 at 9 a.m.  We’ll introduce services and resources provided by ITS to all Middlebury campus employees, including: email, file storage, account security, online learning, and how to obtain computing help.  The workshop format will be a presentation with questions entertained along the way, followed by an optional half hour for hands-on assistance with specific questions.

To sign up, please use our online form.  Although geared toward new or recent hires, everyone is welcome to attend – you might surprise yourself with an “aha” moment or two.

As always, our complete workshop schedule can be view at http://go/techworkshops/.

Workshops for New or Recent Hires: ITS Tech Services Overview

Information Technology Services (ITS) now offers a monthly workshop with recent hires in mind called “ITS & You:  Technology Services Overview.”  The next session will be held Wednesday, January 17 at 9 a.m.  We’ll introduce services and resources provided by ITS to all Middlebury College employees, including: email, file storage, account security, online learning, and how to obtain computing help.  The workshop format will be a presentation with questions entertained along the way, followed by an optional half hour for hands-on assistance with specific questions.

To sign up, please use our online form.  Although geared toward new or recent hires, everyone is welcome to attend – you might surprise yourself with an “aha” moment or two.

As always, our complete workshop schedule can be view at http://go/techworkshops/.

Meet Mobility Print — A New Service for Personally-Owned Computers

Happy New Year!  ITS is pleased to announce a new printing method called Mobility Print which is now available through our Papercut printing service.  Mobility Print enables you to install print queues on your personally-owned computer through a one-time process, then print directly from your applications using File/Print thereafter.  Unlike with Web Print, you’ll be able to print in a variety of ways — specific pages, single- or double-sided, color or black and white — all without the need to upload your files.

Visit http://go/mobileprint/ for instructions on how to set up printers on macOS and Windows computers, then say “goodbye” to Web Print and its limitations.

Important notes:

  • Mobility Print is intended for single user computers.  On Windows computers, whoever added the printer will be charged, regardless of who is currently logged in.
  • Mobility Print is not intended for use on college-owned computers as these can already connect easily to networked printers.  Refer to http://go/print?win/ or http://go/print?mac/ for details.
  • ITS does not currently support Mobility Print from iOS, Android, Chrome OS, or Linux.

New Workshop — Tech Services Overview for New or Recent Hires

Hello My Name Is <Place name here>Information Technology Services (ITS) is offering a new workshop with recent hires in mind called “ITS & You:  Technology Services Overview.”  We’ll introduce services and resources provided by ITS to all Middlebury College employees, including: email, file storage, account security, online learning, and how to obtain computing help.  The workshop format will be a presentation with questions entertained along the way, followed by an optional half hour for hands-on assistance with specific questions.

Visit http://go/techworkshops/ to view the schedule and sign up using our online form.  Although geared toward new or recent hires, everyone is welcome to attend – you might surprise yourself with an “aha” moment or two.

Important Info about Apple’s Latest OS Offerings

Apple recently released a new iOS version for use on iPads and iPhones, iOS 11. You may experience difficulty connecting to Middlebury College email hosted by Microsoft when using the native iOS Mail and Calendar Apps. ITS recommends you use Outlook for iOS available free in the App Store. Apple and Microsoft are working on a solution.  UPDATE: this issue was resolved with iOS 11.0.1.

Apple also announced the next version of macOS, High Sierra, available 9/25/17. ITS has instituted a block on the installation of this OS on college managed computers until it can be tested with college systems and software. Our High Sierra webpage (http://go.middlebury.edu/highsierra) will provide updates as they become available, including notes about any known issues and resolutions.

WebPrint Update: Vendor Patch Applied

ITS staff installed the vendor’s patch to our WebPrint services this past weekend and print jobs have been processing smoothly since that time.  We are optimistic that this resolved the earlier instability issues experienced by many.  We thank everyone for their patience during the troubleshooting process and apologize for any inconvenience.

As we move into the busiest phase of our language programs when the printing volume increases substantially, please note that opening and printing documents directly from labs, public computers, and faculty office spaces result in the fastest and most reliable printing (see option 1 at http://go.middlebury.edu/howtoprint).  Documents in cloud storage can be easily opened and printed from any networked computer, as can documents sent to yourself via e-mail.