Author Archives: Cynthia Slater

Webmail’s New Look — Coming Soon

MaskThe upgrade of our email environment over the holiday break will bring a cleaner, more minimal look to Webmail (also known as Outlook Web App – OWA), designed with “touch” devices in mind.  The appearance of the Webmail login screen has already changed, but the workings once logged in will not change until after your account has migrated.

  • Student mailboxes will migrate Wed, Dec 17 through Fri, Dec 19.
  • Faculty & Staff mailboxes will migrate Sat, Dec 20 through Sun, Dec 21.

The most noticeable differences in Outlook’s new “face” are the shift of many buttons/links to the upper right corner and the fact that Public Folders are no longer accessible when using the Web App. You will be able to adjust many settings by clicking the Settings (gear) icon located in the top right corner (beside the ? icon).

Here’s how you can quickly get up to speed on the changes:

* Watch a brief lynda.com movie (under 9 minutes!) to get familiar with the new look:
Exploring the OWA Interface
* Read Microsoft’s brief summary of the highlights:   What’s new in Outlook Web App
* Visit go/webmailhelp for more details, resources and FAQs!

 

 

Reminder: Key Survey Scheduled Downtime on Nov 22 for Upgrade to version 8.6

KeySurvey LogoThe following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

WorldAPP (our Key Survey host) is excited to announce that your Key Survey / Form.com account will be upgraded to the new software version 8.6. on  Saturday, November 22nd, 2014, between the hours of:

EST:   1 AM and 10 AM / GMT:    6 AM and 3 PM

Loaded with variety of new features, this latest software update introduces many of the advanced task management and workflow capabilities that you, our customers, have asked us for.

Please note that your account may be unavailable during the system upgrade. Your respondents attempting to access surveys, forms or reports will receive a friendly notification of the system maintenance in progress. Once the maintenance has been completed, the application and all survey/form/report links will be accessible.

To learn more about version 8.6 software release ahead of time, visit the Fall ’14 Release Promo page.

If you have any questions about this update please feel free to contact support@worldapp.com.

Sub Sandwich? No, Try a Subpage or Sidebar Instead! (Updated Drupal/Work Session Schedule)

Sub SandwichDo you need to learn how to edit your department’s website?  Would you like to know how to add sub pages, pictures and sidebars?  Our intro class will give you what you need to get started.  We’ll cover the basics of Drupal so you’ll be able to add links, pictures, and a host of other cool things to your site right away.

For you more advanced users who may be tackling needs beyond the basics (such as converting your forms), join us for a work session or two.  We’ll help you get the job done and you’ll leave with the “know how.”

Visit go/techworkshops/ to view the updated tech workshop schedule and sign up for the classes that fit your needs.

New Mac OS 10.10 (“Yosemite”) Released

Mac OS X Yosemite (10.10.x), released on 16 October 2014 and is available as an upgrade for faculty and staff who are currently running Mavericks (10.9.x).  If your machine is running Mavericks (10.9.x) or Mountain Lion (10.8.x) the upgrade will appear automatically in Software Updates under the Apple Menu.  If your machine is running Snow Leopard (10.6.x) or Lion (10.7.x), you will need to contact the Technology HelpDesk to discuss upgrade options.

As with all operating system upgrades, there are potential issues of compatibility with applications and services and we are currently neither promoting nor discouraging the upgrade.  New computers provided for faculty and staff will continue to have 10.9.5 (Mavericks) installed for now; public labs are not scheduled to be updated to Yosemite at this time.  Knowing that there will be “early adopters” who opt to upgrade right away, we have created a site to share known issues and areas of concern.  Visit go/yosemite/ to view — or add to — this work-in-progress.

Yosemite has several improvements, including better support of multiple monitors, handoff capabilities between Yosemite and iOS8 devices, and enhanced iCloud Drive capabilities.  See Apple’s complete list of what’s new in Yosemite or take a personal tour using lynda.com’s new, hour-long course, Mac OS X Yosemite New Features.

Key Survey Mobile App Update Now Available

KeySurvey LogoThe following information is pertinent only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

Message text (excerpt) from WorldAPP’s Customer Care team, dated 10/21/14:

New updates for Form.com Mobile v4.0 and Key Survey Mobile v4.0 are now available for download.

What’s New: This latest software update provides enhanced ability to capture data from your mobile device while offline and offers improved data synchronization technology with a faster automatic data upload frequency rate when online – now, every 5 minutes.

Before downloading the update, please be informed that:

• Legacy versions of the Form.com Mobile and Key Survey Mobile apps will continue to operate, however, we highly recommend installing the latest update to receive the best possible performance.
• We advise performing a final synchronization request to ensure all data is uploaded to the server. Failure to do this could result in data loss.
• If you are still working from the WorldAPP Offline branded mobile app, it is recommended that you install the new mobile app (Form.com Mobile for Form.com accounts, Key Survey Mobile for Key Survey accounts), as WorldAPP Offline will no longer be supported. Follow these 4 simple steps for a smooth transition to the new app.

As always, WorldAPP’s support staff can assist with questions you may have.

 

 

Are you suffering from SSDS (Sidebar, Subpage, Drupal Syndrome)?

NervousIs your department head asking you to update the department’s web page?  Does the thought of adding a sidebar make you call the Helpdesk?  Fear not, join us for a Drupal Intro class.  We’ll cover the basics of Drupal so you’ll be adding links, pictures, and a host of other cool things to your page the very next day.

For you more advanced users who may be struggling with needs beyond the basics (such as converting your forms), join us for a work session or two.  We’ll help you get the job done and you’ll leave with the “know how.”

You’ll find all the upcoming workshop information at go/techworkshops; sign up for the class that fits your needs.  See you on the sidebar… or maybe in a subpage.

lynda.com Site Unavailable Sept 19 from 2:00-3:00 AM (EST)

lynda_logo 72x72For the night owls out there, please note that our lynda.com online learning resource will be unavailable from 2:00 – 3:00 AM Friday, September 19, while web server capacity improvements are implemented.    (What’s that you say?   You haven’t heard of lynda??  Visit go/lyndainfo to see what you’re missing.)

 

For Staff & Faculty: One Stop Shopping for Department & Course Website Assistance

Help Key

Need to make changes to your departmental web page?  Could you use a hand with your course website or blog?  Have questions about moving your webforms to our new secure server?  Do wiki formatting woes keep you awake at night?  We have the solution — a peaceful place where you can work on your pages AND get your questions answered.  Sign up for a Website Maintenance Work Session (or two).  Staff from Information Technology Services (ITS) and Academic Technology will be available to answer your questions and help you troubleshoot problems. These are not formal workshops — please bring your work, your questions, and yourself!

Our first session will be offered Tuesday, September 16 at 9:00 am in Davis Family Library, room 105.  Visit go/techworkshops to view the rest of the fall semester schedule.  Please use our convenient online signup form to let us know you what session(s) you plan to attend.