Author Archives: Cynthia Slater

Got Guests? Wireless Info to Share with Campus Visitors

If you are asked to help a campus visitor who would like to use our wireless network, don’t panic!  Read on to learn how you can save the day…  as well as help other visitors plan ahead.

A guest is on campus NOW and doesn’t have a Middlebury guest account.  What should they do?

For now, the quickest route for visitors who did not create a Middlebury guest account before arriving on campus (or who created one but forgot their account password) is to connect using our Midd-standard wireless network.  Contact the Technology Helpdesk (802.443.2200) to obtain the password.

I know someone who is planning a campus visit.  How can I make their experience easier?

The smoothest route is to have guests follow these instructions to create a guest account prior to their arrival on campus.  When they arrive on campus, they’ll simply select the MiddleburyCollege wireless network on their device then supply their guest account credentials to connect.

What can guests do LATER ON, when the new GuestAccountCreation wireless network is available?

After the GuestAccountCreation wireless network is available, visitors who did not create a guest account in advance will be able to follow these instructions to create a guest account from on campus.  (Do you have frequent visitors?  Here’s a handy cheat sheet you can share!)

Please note that the GuestAccountCreation wireless network is NOT yet available; we are hoping to proceed with its launch during spring break.  Stay tuned for updates.

Where can I find more information about wireless?

  • Visit our main wireless page (http://go.middlebury.edu/wireless).  You’ll find the latest scoop on our project timeline, connection specifics, instructions for guests, and more.
  • To learn the full details concerning our wireless project, refer to this blog post.

 

 

 

Wireless Update

You may have noticed that no changes to our wireless networks took place yesterday (3/16).  We are giving people more time to switch from Midd-standard to the new MiddleburyCollege network.  If you haven’t already done so, please take this opportunity to connect your wireless devices to MiddleburyCollege.  If you encounter any difficulties, contact the Technology HelpDesk for assistance.

The following wireless networks are currently available:
* MiddleburyCollege is the new, fast, and secure wireless network.  A Middlebury username and password or guest account is required.
* MCPSK is the new wireless network for the limited devices that cannot connect to the MiddleburyCollege network, including the following:  PlayStation, Xbox, Nintendo DS, Kindle, and Nook.
* Midd-standard continues to be available to provide wireless access to campus visitors.
* The eduroam network is available for guests from participating institutions who don’t have Middlebury credentials.

Learning Opportunities: Drupal, Website Maintenance & More!

Visit http://go/techworkshops to view upcoming technology workshop offerings and sign up for topics of interest.  You’ll find Drupal introductions that cover basic web site maintenance skills and work sessions where you can get help with specific questions about how to improve your departmental web site.

Do you prefer to learn on your own?  Don’t forget about  lynda.com  — a fabulous online learning resource that uses short videos to help you acquire new business and technology skills.   Recently added or revised courses include Mac OS X Yosemite Tips and Tricks, Outlook for iOS and Android First Look (only 13 minutes!), and iPhone and iPad Security Fundamentals.   Watch a single video or work through an entire course — it’s the perfect activity when Mother Nature brings on the bitter chill!

Key Survey Downtime on Jan 17 for Hardware Maintenance

KeySurvey LogoThe following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

Please be aware that the WorldAPP team (our Key Survey host) will be performing needed hardware maintenance on this coming Saturday, January 17, 2015, between the hours of:

EST:  2 am to 7 am   (GMT:  7 am to 12 pm)

During these hours Key Survey will be temporary unavailable.  Once the hardware maintenance has been completed, all applications, survey and forms links, and reports will be available as usual.

WorldAPP apologizes for the short notice and will be happy to answer any questions you may have about this maintenance.  Feel free to contact their Support Team via email (cs@worldapp.com), phone (781.849.8118), or live chat from www.keysurvey.com.

 

Webmail’s New Look — Coming Soon

MaskThe upgrade of our email environment over the holiday break will bring a cleaner, more minimal look to Webmail (also known as Outlook Web App – OWA), designed with “touch” devices in mind.  The appearance of the Webmail login screen has already changed, but the workings once logged in will not change until after your account has migrated.

  • Student mailboxes will migrate Wed, Dec 17 through Fri, Dec 19.
  • Faculty & Staff mailboxes will migrate Sat, Dec 20 through Sun, Dec 21.

The most noticeable differences in Outlook’s new “face” are the shift of many buttons/links to the upper right corner and the fact that Public Folders are no longer accessible when using the Web App. You will be able to adjust many settings by clicking the Settings (gear) icon located in the top right corner (beside the ? icon).

Here’s how you can quickly get up to speed on the changes:

* Watch a brief lynda.com movie (under 9 minutes!) to get familiar with the new look:
Exploring the OWA Interface
* Read Microsoft’s brief summary of the highlights:   What’s new in Outlook Web App
* Visit go/webmailhelp for more details, resources and FAQs!

 

 

Reminder: Key Survey Scheduled Downtime on Nov 22 for Upgrade to version 8.6

KeySurvey LogoThe following information is important only for individuals having a Key Survey account used to create, distribute, and work with surveys and response data.

WorldAPP (our Key Survey host) is excited to announce that your Key Survey / Form.com account will be upgraded to the new software version 8.6. on  Saturday, November 22nd, 2014, between the hours of:

EST:   1 AM and 10 AM / GMT:    6 AM and 3 PM

Loaded with variety of new features, this latest software update introduces many of the advanced task management and workflow capabilities that you, our customers, have asked us for.

Please note that your account may be unavailable during the system upgrade. Your respondents attempting to access surveys, forms or reports will receive a friendly notification of the system maintenance in progress. Once the maintenance has been completed, the application and all survey/form/report links will be accessible.

To learn more about version 8.6 software release ahead of time, visit the Fall ’14 Release Promo page.

If you have any questions about this update please feel free to contact support@worldapp.com.

Sub Sandwich? No, Try a Subpage or Sidebar Instead! (Updated Drupal/Work Session Schedule)

Sub SandwichDo you need to learn how to edit your department’s website?  Would you like to know how to add sub pages, pictures and sidebars?  Our intro class will give you what you need to get started.  We’ll cover the basics of Drupal so you’ll be able to add links, pictures, and a host of other cool things to your site right away.

For you more advanced users who may be tackling needs beyond the basics (such as converting your forms), join us for a work session or two.  We’ll help you get the job done and you’ll leave with the “know how.”

Visit go/techworkshops/ to view the updated tech workshop schedule and sign up for the classes that fit your needs.

New Mac OS 10.10 (“Yosemite”) Released

Mac OS X Yosemite (10.10.x), released on 16 October 2014 and is available as an upgrade for faculty and staff who are currently running Mavericks (10.9.x).  If your machine is running Mavericks (10.9.x) or Mountain Lion (10.8.x) the upgrade will appear automatically in Software Updates under the Apple Menu.  If your machine is running Snow Leopard (10.6.x) or Lion (10.7.x), you will need to contact the Technology HelpDesk to discuss upgrade options.

As with all operating system upgrades, there are potential issues of compatibility with applications and services and we are currently neither promoting nor discouraging the upgrade.  New computers provided for faculty and staff will continue to have 10.9.5 (Mavericks) installed for now; public labs are not scheduled to be updated to Yosemite at this time.  Knowing that there will be “early adopters” who opt to upgrade right away, we have created a site to share known issues and areas of concern.  Visit go/yosemite/ to view — or add to — this work-in-progress.

Yosemite has several improvements, including better support of multiple monitors, handoff capabilities between Yosemite and iOS8 devices, and enhanced iCloud Drive capabilities.  See Apple’s complete list of what’s new in Yosemite or take a personal tour using lynda.com’s new, hour-long course, Mac OS X Yosemite New Features.