Author Archives: Cynthia Slater

Issue RESOLVED – Multi-Factor Authentication

We are pleased to report that the Multi-Factor Authentication service is restored. Microsoft reported service restoration around 2:00 PM on Monday.

Microsoft provided additional guidance stating they would continue to monitor the situation closely. We’ve been doing the same and can confirm that the MFA is working. MFA challenges are working as expected, across all verification methods.

Thank you for your patience while we worked to resolve matters. Again, we apologize for the disruption. Please contact the Helpdesk if you have any outstanding issues or questions.

Kindly,
ITS Helpdesk

UPDATE – Multi-Factor Authentication

The Multi-Factor Authentication service is now by-and-large restored, though Microsoft reports that the fixes may take some time to propagate across their global infrastructure. Our own tests, and feedback we have received from the community, indicate that authentications are now working successfully.

Here’s a complete list of services that were impacted (when accessed from off campus): Continue reading

ISSUE – Multi-Factor Authentication

We are experiencing an issue with the Multi-Factor Authentication (MFA) service which is preventing individuals who are off-campus and whose accounts are protected by MFA from accessing services like Office 365, Email, OneDrive, Google G Suite, and Adobe Creative Cloud. We are working with Microsoft to resolve matters as swiftly as possible, but we do not currently have an estimated repair time. We will provide an update as soon as we know more.

Here’s a complete list of impacted services (when accessed from off campus):

Continue reading

Attention, Supervisors! Upcoming ITS Tech Service Overview Sessions for New Hires

Do you have any new staff members joining your team in the coming months?  Information Technology Services (ITS) offers a monthly workshop with new hires in mind called “ITS & You:  Technology Services Overview.”

We introduce services and resources provided by ITS to all Middlebury campus employees, including: email, file storage, account security, online learning, and how to obtain computing help.  The workshop format is presentation-style with questions entertained along the way, followed by an optional half hour for hands-on assistance with specific questions.  Our complete workshop schedule can be viewed at http://go/techworkshops/.

Although geared toward new or recent hires, everyone is welcome to attend — with the ever-changing world of technology, even not-so-new staff might surprise themselves with an “aha” moment or two.  Please ask employees to sign up using our online form, or you can complete the form on their behalf.

 

Adobe Creative Cloud 2019 Now Available

We are pleased to let you know that the Adobe Creative Cloud 2019 suite is now available for installation by Middlebury Undergraduate College & Institute faculty & staff*.  New this year is login to the Adobe site, as well as the Adobe Creative Cloud app, on personal computers and computers owned by Middlebury (and assigned to you).  The Adobe Creative Cloud provides easy installation, and several cloud storage features, including fonts & preferences.

Important Note: public computer labs will not have the 2019 version of Adobe Creative Cloud applications until spring or summer of 2019.  To maintain full compatibility with labs and others on campus, you are advised to continue using the Creative Cloud 2018 applications in the interim.  

To maintain compatibility with labs, we recommend first setting your Creative Cloud Preferences (in the Creative Cloud App) to “Show Older Apps”, then click on the down arrow next to Install, select Manage, then Other Versions.  If you pick the newest from the list of Other Versions, that should be a match for our lab installations.  Video instructions.  

How do I install Adobe applications?:

To install the latest versions (if compatibility with others and access via other computers is not a priority), log in at Adobe with your middlebury.edu email credentials.

  1. Click Sign In in the upper-right corner of the web page and use your Middlebury email address and email password to log in.  Select  Enterprise ID if prompted.
  2. Click Download for the Creative Cloud app, then click Save File.
  3. Double-click the Creative_Cloud_Set-Up file in your Downloads folder.
  4. Click Yes to allow the installer to make changes to your computer.
  5. Sign in again using the same credentials as above.
  6. Click Start Installing.
  7. Once the Creative Cloud app installs select the Apps tab.
  8. Select to Install or Update the applications you desire.

Note: Middlebury computers that already have Creative Cloud applications installed may get a message from adobe.com that they cannot download software.  That computer likely 1) does not have the Adobe Creative Cloud App, or 2) may not have the “Apps” option for installing when you are logged in.  These will require an install/reinstall of the Creative Cloud App provided by Information Technology Services.

Once installed, you should be able to install any recommended updates without breaking compatibility, with the exception of Lightroom.  Contact the Service Desk if you require assistance with Lightroom.

Do you have a shared-use computer?  These may require a different process.  Please reach out to us with the number of the computer(s) in question.

Feel free to contact the Service Desk during our open hours if you have questions or encounter any issues during your upgrade process.

*Licensing does not apply to students or to the Schools (Language Schools, Bread Loaf or Schools Abroad).  Adobe software is installed on lab computers.

Update for Self Service App on College-owned Macs

Does your college-owned Mac have the latest and greatest version of the Self Service application?  It’s easy to tell…  just launch Self Service located in the Utilities folder.  If you see the Middlebury logo in a dark blue band across the top — you’ve got the new version which offers not only our latest installers, but also access to many installers from off-campus.

If you don’t have the updated version, you’ll only see one featured piece of software to install — the new Self Service utility.  We encourage you to install this update as soon as possible so you’ll be able to install updated software, printers, and drivers when you need them.  Here’s how to proceed:

Important! If your computer is running macOS 10.9 or older, please update the OS to 10.12 (or newer) before attempting to update Self Service.  10.12 (“Sierra”) is available in the old Self Service to computers that are eligible.

  1. The Mac needs to be connected to Ethernet on the Middlebury campus network to update Self Service.
  2. Open Self Service, then look for ”’JAMF Cloud”’. This is a “featured” install, so it should appear on the main screen.
  3. Read the installation instructions before proceeding.
  4. When the installation has completed it may report a ”’failure”’ — this is normal — just close then re-open Self Service.
  5.  There should be a visual difference (as well as a new version number) to Self Service.  You are done – except…
    • for macOS 10.13.2 or higher, re-opening Self Service will prompt you to ”’Approve”’ the MDM profile in System Preferences.  Please follow the link then click the ”’Approve”’ button.  This helps enable various security & conveniences for your computer, including pre-approval of third-party kernel extensions for common software (ex. Sophos or Google Drive File Stream).

Ready to Learn about Technology? Your lynda.com tutor never sleeps!

lynda_logo_72x72 Did you know that Middlebury College offers self-paced learning 24/7?  Our fabulous online learning resource, lynda.com, uses short videos to help you acquire new business and technology skills and is available to all academic year faculty, staff, and students, both here and at Monterey.

Interested?  Drop by the Open House at Davis Family Library on Thursday, Oct. 4 from 3-5:00 pm and check it out first-hand.  Too excited to wait that long?  Visit http://go/lyndainfo/ and get started right now!

For more details about other learning opportunities, visit http://go/itslearn/.

ISSUE – Middlebury Shared Email Accounts

We are experiencing an issue with shared email accounts.  Access is denied to individuals or groups who previously had access.  We are currently working with impacted individuals to restore permissions as swiftly as possible.  We will provide an update as soon as we know more.

We apologize for this disruption. Thank you for your patience.

ITS Helpdesk