Author Archives: Cynthia Slater

ITS Tech Services Overview Offered October 9 – for New (or not-so-new) Hires

Information Technology Services (ITS) offers a monthly workshop with recent hires in mind called “ITS & You:  Technology Services Overview.”  The next session will be held Wednesday, October 9 at 9:00 a.m.  We’ll introduce services and resources provided by ITS to all Middlebury campus employees, including:  account security, online learning, file storage, how to obtain computing help, and more.  The workshop format will be a presentation with questions entertained along the way, followed by an optional half hour for hands-on assistance with specific questions.

To sign up, please use our online form.  Although geared toward new or recent hires, everyone is welcome to attend – you might surprise yourself with an “aha” moment or two.

Next month’s session will be held on Wednesday, November 20 at 1:30 pm.  Our complete workshop schedule can be viewed at http://go/techworkshops/.

Adobe Creative Cloud 2019: Available in Labs by June

Adobe logo

Adobe Creative Cloud 2018 is being replaced with version 2019 in the computer labs this June of 2019. New integration with the Adobe Cloud in CC 2019 may eventually bring exciting developments, allowing cloud storage of documents and settings, as well as access to some applications that rely on the cloud to run. Syncing to the cloud is not currently enabled in the computer labs.

What this means to you: when opening an Adobe Creative Cloud application on a lab computer, you will be prompted to log into Adobe. Faculty, staff, and students of Middlebury’s degree programs may use their Middlebury account credentials. If/when prompted, choose the option to sign in with an “Enterprise ID.” You may also opt to use a personal Adobe ID for this purpose, if you prefer. They are free and easy to set up.

Faculty and Staff of the undergraduate college and the institute may be interested in the installation options outlined in our past blog post about Adobe CC 2019 availability.

ITS Tech Services Overview Offered March 11 – for New (or not-so-new) Hires

Information Technology Services (ITS) offers a monthly workshop with recent hires in mind called “ITS & You:  Technology Services Overview.”  The next session will be held Monday, March 11 at 1:30 p.m.  We’ll introduce services and resources provided by ITS to all Middlebury campus employees, including: email, file storage, account security, online learning, and how to obtain computing help.  The workshop format will be a presentation with questions entertained along the way, followed by an optional half hour for hands-on assistance with specific questions.

To sign up, please use our online form.  Although geared toward new or recent hires, everyone is welcome to attend – you might surprise yourself with an “aha” moment or two.

Next month’s session will be held on Wednesday, April 24 at 1:30 pm.  Our complete workshop schedule can be viewed at http://go/techworkshops/.

Issue RESOLVED – 503 errors when attempting to open links to websites sent via email

We are pleased to report that the Safe Links service issue is now resolved and we have re-enabled Safe Links. To recap, Safe Links provides extra protections for the Middlebury community from phishing attacks and other malicious email activity by providing time-of-click verification of web addresses (URLs) sent via email.

Thank you for your patience while we worked to resolve matters. Again, we apologize for the disruption.  Please contact the Help Desk if you have any outstanding issues or questions.

Kindly,

ITS Help Desk

Issue UPDATE – errors when attempting to open links to websites sent via email

Microsoft is making significant progress towards resolving the issue with the Safe Links service. In most all cases now, clicking on a link sent to you via email works on the first try. If it doesn’t work, you can typically try again, and the linked website will open.

We are sorry for this disruption in service and any inconvenience. Thank you once again for your patience. We will provide an update as soon as we have more information.

ISSUE – 503 errors when attempting to open links to websites sent via email

We are experiencing an issue with the Microsoft Safe Links service which means you may receive a “503” error if you attempt to click on a link someone outside the organization sent to you via email.

We are working closely with Microsoft to resolve this issue as swiftly as possible. Microsoft has confirmed that this is an issue with their service impacting customers globally. We do not currently have an estimated resolution time.

We have temporarily disabled Safe Links for new, incoming email messages. We will re-enable the Safe Links service after Microsoft has solved the problem.

We will provide an update as soon as we know more. We apologize for this disruption. Thank you for your patience.

Kindly,

ITS Help Desk

Issue RESOLVED – Multi-Factor Authentication

We are pleased to report that the Multi-Factor Authentication service is restored. Microsoft reported service restoration around 2:00 PM on Monday.

Microsoft provided additional guidance stating they would continue to monitor the situation closely. We’ve been doing the same and can confirm that the MFA is working. MFA challenges are working as expected, across all verification methods.

Thank you for your patience while we worked to resolve matters. Again, we apologize for the disruption. Please contact the Helpdesk if you have any outstanding issues or questions.

Kindly,
ITS Helpdesk

UPDATE – Multi-Factor Authentication

The Multi-Factor Authentication service is now by-and-large restored, though Microsoft reports that the fixes may take some time to propagate across their global infrastructure. Our own tests, and feedback we have received from the community, indicate that authentications are now working successfully.

Here’s a complete list of services that were impacted (when accessed from off campus): Continue reading