Author Archives: Petar Mitrevski

The Google Drive software is being replaced

Google is discontinuing the Google Drive software that synchronizes files from your computer to the cloud. The software is being replaced with two new options, outlined in our Google Drive Notice. The Google Drive online service (https://drive.google.com) is not changing, and can be accessed on the web or using one of the replacements below. On December 11, 2017 Google stopped supporting the Drive software. On March 12, 2018, the Drive software will stop working.

If you use Google Drive strictly via the website (https://drive.google.com) and do not use the Google Drive software on your Mac or PC to synchronize your files to the cloud, then you will not be affected by the changes listed below. However, you should still consider the new functionality offered by Google and described in our Google Drive Notice.
Of the two replacement options made available by Google (Drive File Stream and Backup & Sync),

ITS recommends that users of the Google Drive software install Drive File Stream to access their Middlebury Google Drive. Drive File Stream frees up disk space, decreases sync time and minimizes the amount of Middlebury data stored on your computer. The other option available, Backup and Sync, does not offer these advantages.

To install Drive File Stream, for a comparison of options or for more information, please see the Google Drive Notice.

Video Conferencing Tool for Middlebury: Zoom

We are pleased to introduce a new tool that will make communication and collaboration easier regardless of your location.

In the fall of 2016, a team representing Academic Technology, the Digital Learning Commons at Monterey, ITS, and the Office of Digital Learning set out to identify a new video conferencing solution that would improve the ways we communicate and work with each other across Middlebury. The team selected Zoom Video Conferencing as the tool that best met Middlebury’s needs, and initiated a pilot program in January 2017. Due to the overwhelmingly positive feedback from academic and administrative groups, Middlebury is now making Zoom available to all users.

Zoom works with our existing video conferencing rooms and includes features such as video calls with up to 100 participants, screen sharing, breakout groups, webinars, and more. It’s quick to download and easy to use. Zoom will completely replace the Polycom software by January 1st, 2018. If you use a dedicated Polycom video conferencing unit in conjunction with an office or conference room monitor, it will continue to function and you can use it together with Zoom by dialing your Zoom meeting as described in our documentation.

To start using Zoom, please visit http://middlebury.zoom.us and sign in with your Middlebury credentials. We hope that you will find Zoom convenient and useful in your work. We invite your comments and suggestions about the service and our communications regarding it. You can submit feedback here.

For more information, please visit the Zoom web page.
For questions and other support, please visit the support page.

(resolved) Polycom software not working at Monterey and off-campus

UPDATE: The issue has been resolved as of 5:30pm EDT. We apologize for any disruption this may have caused.

Dear colleagues,

The Polycom software is currently not working at Monterey and off-campus. We are working to resolve the issue. Rooms with dedicated polycom equipment are not affected.

If you need to participate in a call today from Monterey or from off-campus and do not have access to a room with dedicated polycom equipment, please email us at helpdesk@middlebury.edu and we will provide an alternative solution.

Please contact me if you have any questions.

Sincerely,
Petar

Welcome John French

Dear Colleagues,

Please welcome John French to ITS. John will be working part time for the next year (11 hrs per week), usually in the evenings to provide emergency tech support for academic events happening after hours (e.g. screenings.) John also has experience in video production so he will assist with that and other misc tasks, as needed.

Sincerely,
Petar

Polycom software issue resolved

Dear colleagues,

An update to last Wednesday’s issues with the Polycom software.

We have resolved the issue with the Polycom software and it is now fully operational. You can continue to use it with your Middlebury/Monterey network accounts, as you did before the outage last Wednesday.

The issue was caused by a faulty Microsoft update that was automatically applied to some of our servers.

Best,
Petar

Polycom desktop software issue

Dear colleagues,

If you do not use Polycom software you may disregard this message.

We are experiencing an issue with the Polycom desktop software. It is currently not allowing network users to sign in. Polycom systems in classrooms and meeting rooms are unaffected.

We can create a temporary Polycom-only account as a workaround. Please contact me if you would like to use the workaround.

We apologize for the issue and we will send an update as soon as it is resolved.

Best,
Petar