We are pleased to introduce a new tool that will make communication and collaboration easier regardless of your location.
In the fall of 2016, a team representing Academic Technology, the Digital Learning Commons at Monterey, ITS, and the Office of Digital Learning set out to identify a new video conferencing solution that would improve the ways we communicate and work with each other across Middlebury. The team selected Zoom Video Conferencing as the tool that best met Middlebury’s needs, and initiated a pilot program in January 2017. Due to the overwhelmingly positive feedback from academic and administrative groups, Middlebury is now making Zoom available to all users.
Zoom works with our existing video conferencing rooms and includes features such as video calls with up to 100 participants, screen sharing, breakout groups, webinars, and more. It’s quick to download and easy to use. Zoom will completely replace the Polycom software by January 1st, 2018. If you use a dedicated Polycom video conferencing unit in conjunction with an office or conference room monitor, it will continue to function and you can use it together with Zoom by dialing your Zoom meeting as described in our documentation.
To start using Zoom, please visit http://middlebury.zoom.us and sign in with your Middlebury credentials. We hope that you will find Zoom convenient and useful in your work. We invite your comments and suggestions about the service and our communications regarding it. You can submit feedback here.
For more information, please visit the Zoom web page.
For questions and other support, please visit the support page.
Media Services has a new part-time evening technician – Ryan Hunt. Ryan will work Mon-Wed 6:30p-9:30p, providing assistance with technical issues in classrooms. Please welcome Ryan!
Media & Tech Services Manager
UPDATE: The issue has been resolved as of 5:30pm EDT. We apologize for any disruption this may have caused.
The Polycom software is currently not working at Monterey and off-campus. We are working to resolve the issue. Rooms with dedicated polycom equipment are not affected.
If you need to participate in a call today from Monterey or from off-campus and do not have access to a room with dedicated polycom equipment, please email us at firstname.lastname@example.org and we will provide an alternative solution.
Please contact me if you have any questions.
Please welcome John French to ITS. John will be working part time for the next year (11 hrs per week), usually in the evenings to provide emergency tech support for academic events happening after hours (e.g. screenings.) John also has experience in video production so he will assist with that and other misc tasks, as needed.
TLDR: Ink costs more than crude oil. Also, open the Dom Perignon.
An update to last Wednesday’s issues with the Polycom software.
We have resolved the issue with the Polycom software and it is now fully operational. You can continue to use it with your Middlebury/Monterey network accounts, as you did before the outage last Wednesday.
The issue was caused by a faulty Microsoft update that was automatically applied to some of our servers.
If you do not use Polycom software you may disregard this message.
We are experiencing an issue with the Polycom desktop software. It is currently not allowing network users to sign in. Polycom systems in classrooms and meeting rooms are unaffected.
We can create a temporary Polycom-only account as a workaround. Please contact me if you would like to use the workaround.
We apologize for the issue and we will send an update as soon as it is resolved.
Due to the installation of a new firewall, the videoconferencing bridge and polycom software will be unavailable on June 16th, from 9:00am EST – 5:00pm EST. If you need access to videoconferencing software or bridging capability on June 16th from 9am to 5pm please contact me and I can provide you with an alternative.
In addition, any calls between videoconferencing rooms will need to be done using the backup addresses in the address book of each system. Please contact me if you have a video conference planned on June 16th.
We will follow up immediately after completing testing, and no later than 5:00pm on June 16th, to notify you that the software and the bridge are available.
The firewall is essential to better protect our videoconferencing equipment that is being used more extensively than ever before. We chose this date by looking at the schedule of videoconferences and the overall schedule of summer programs.
Please feel free to contact me if you have any questions.