There have been some reports of trouble logging into Microsoft Office365 services, but the issue appears to be resolved. If you have experienced difficulty, please try to login again.
The email purporting to come from Payroll with the subject line “Email address updated”
Is not valid. If you have received it, please delete it.
“From: payroll services [mailto:email@example.com]
Sent: Friday, March 10, 2017 11:07 AM
Subject: Email addresses updated”
Almost 100 people fell victim to a “phishing” email purporting to announce an “Important Meeting”. In order to protect the rest of the Middlebury account holders, the accounts which were compromised were disabled, and will need a password reset. If you have trouble logging in to your Middlebury account, it is likely that you are one of the victims of this attack. Please visit go.middlebury.edu/activate and reset your network password. This is an important warning to all that we should be extremely cautious about clicking on a link in an email. Although these phishing emails are well disguised, there are clues that they are not valid, so please think twice before clicking on any link in an email. More helpful hints on how to protect yourself can be found here:
We’re investigating reports of an issue with authentication into Middlebury Google services. We will provide more information shortly.
11:00 AM Update
We are working on resolving an issue with authentication into Middlebury Google services. We will provide more information shortly. Thank you for your patience.
2:40 PM Update
We are now working with Google Support to resolve an issue with authentication into Middlebury Google services. Thank you for your patience.
5:15 PM Update
We are continuing to work with Google Support to try to resolve an issue with authentication into Middlebury Google services. Updates will follow.
8/6/2016 4:30 PM Update
The authentication issue with Middlebury Google has been resolved.
All Clear: the latest content has been restore, sites current as of approximately 9:00 EST this morning, sites operating normally.
Update: It was necessary to restore the supporting database for our primary Middlebury and MIIS drupal web sites. The sites are now responsive, however we currently are restoring more current versions of the database, while this is taking place, there will be some older content displayed.
There is an issue that is causing the MIIS and Middlebury drupal sites to be unresponsive or slow. ITS is working on the issue and expect to resolve it this morning.
The site-to-site connection between Middlebury campuses and the Ellucian data center has been restored.
All Ellucian hosted systems are UP and available for your use including: all instance of Banner INB, Banner SSB, Hyperion EPM Reporting and Degree Works.
Tuesday, September 15th
We are currently experiencing a disruption of the site-to-site connection between the Middlebury campuses and the Ellucian data center where our Ellucian Banner, Hyperion Reporting and Degree Works systems are hosted. This disruption began at approximately 12:38pm ET.
The disruption appears to be on the Ellucian side of the network connection. We are currently in contact with the Ellucian Emergency Operations Center (EOC) and they have mobilized their response staff to address this issue.
At this time the following systems are DOWN: Internet Native Banner (INB), Hyperion EPM 11 Reporting and Degree Works.
The Self-Service Banner (SSB) is UP as this connection works across the public internet.
We regret any inconvenience this service interruption is having on your day and will have this issue resolved as soon as possible. I will send out another message once all services are restored.
In the past when you responded to an email from the Helpdesk about a specific ticket, someone had to find your ticket, and copy your email into it so the technician assigned to your issue would see the lastest information. As of Wednesday, 09/09/2015, this can be a much faster process. When you reply to an email from the Helpdesk about your ticket, it will automatically be added to your ticket, and the assigned technician will receive notification that there has been an update from you. This method will only work if you reply to an email from the system. If you send an email to the Helpdesk about your ticket that does not have the correct subject line format, the system will create a new ticket, which may delay the resolution of your issue. The emails from the Helpdesk system look like this:
From: Helpdesk [mailto:firstname.lastname@example.org]
Sent: Thursday, August 20, 2015 3:29 PM
To: Your Name
Subject: Ticket 499799 Open –> The description of your issue
We hope that you will find this new functionality easy to use, and that the progress of your tickets to resolution will be faster.