Students, Faculty, and Staff: Would you like the opportunity to help LIS improve its website and make it work for you?
If you agree to help, we’ll observe and record you performing some tasks on the website.
Sessions will be scheduled from Monday, February 27 through Thursday, March 8 in the Davis Family Library. If you’re interested, please sign up by Thursday February 23rd (sign-ups are now closed), and we’ll respond with a confirmation. Details are below.
The session will take no longer than 45 minutes (15 minutes for explanation and summary, and 30 minutes for testing activities). We’ll ask you to perform specific tasks and we’ll use your responses in our work to improve the site. Your participation will be strictly used within LIS staff and not shared with any outside organization.
Thank you for taking this opportunity to help LIS improve its web presence!
This is an update on the LIS Website Team’s progress toward the User Needs Analysis (UNA) piece of our charge. Right now we’re sharing the results and suggested changes that emerged from the UNA with the LIS Content Managers for the 4 primary LIS Homepages (Curricular Technology, Helpdesk, Library, & LIS).
The UNA results were based on a handful of participants in focus groups and a relatively small number of responses to webpage pop-up surveys (particularly for certain web pages). We are now turning our focus to designing Usability testing (likely based on the formatused by the original Website Team). We hope to achieve better participation for this phase of our assessment. We’ll wait to share the results of our UNA until Usability testing is complete and summarized, effectively sharing all the new LIS Website assessment data at once.
Yesterday Pij and I represented LIS at the Road Map to Student Services event; part of First Year Orientation, which was held concurrently with the Academic Forum in Kenyon. Half of the incoming First Year class attended the Forum while the other half were given “Passports” and asked to collect stickers from each Student Services station they visited (after which they were rewarded with a “frozen novelty”). Then they switched, and the students who had already attended the Forum attended the Road Map event. Since Pij and I handed out a sticker to every student with whom we spoke during the 2.5 hour event, it was easy to keep track of how many we’d spoken with—over 80! No wonder my voice is a little hoarse today.
What kinds of questions did we field? Pij may have heard other questions, but I think by far the most common questions were relating to connecting to Wireless, installing Microsoft Office, and followed by general questions about how to find/check out books and other materials from the Library. Other questions I heard ranged from “What is LIS”, to “Do you have any job openings?”, to “Can you help me set up email on my smartphone?”. Quite a few students stopped by without specific questions, and Pij’s go-to prompt, “Have you been able to set up your computer okay?” was great at drawing out other concerns and questions. I copied her and used that question quite a few times, and also tried asking about their First Year Seminar courses, which gave me a chance to let them know that a Librarian was assigned to each course, as well as a Peer Mentor and explain about CTLR and how it was related to the Library.
All in all it was a great chance to meet new students, hear how things were going for them, and also learn (from Pij) what to say about some of the most common tech-troubleshooting questions. It also underscored for me how essential it was for Pij and I (as LIS representatives) to be fully up-to-speed on recent and forthcoming changes in technology infrastructure and research tools.