Author Archives: James Carroll

Important Info about Apple’s Latest OS Offerings

Apple recently released a new iOS version for use on iPads and iPhones, iOS 11. You may experience difficulty connecting to Middlebury College email hosted by Microsoft when using the native iOS Mail and Calendar Apps. ITS recommends you use Outlook for iOS available free in the App Store. Apple and Microsoft are working on a solution.  UPDATE: this issue was resolved with iOS 11.0.1.

Apple also announced the next version of macOS, High Sierra, available 9/25/17. ITS has instituted a block on the installation of this OS on college managed computers until it can be tested with college systems and software. Our High Sierra webpage (http://go.middlebury.edu/highsierra) will provide updates as they become available, including notes about any known issues and resolutions.

Retirement of Bombay Print Server

Middlebury College is retiring the Bombay print server in July 2015 as it is incompatible with our current 64-bit operating systems. Bombay has been replaced by a new print server named Walnut that has all of the same print queues on it. ITS is reviewing Bombay usage and will be contacting individuals who need to transition to the new print server.

If you’re currently using the Bombay Print Server you must perform the following steps before July 1, 2015 so you do not experience an interruption in printing services:

Steps for Windows 7 computers to move from Bombay to Walnut:

  1. look for printers “on Bombay” print server name listed below queue name. Go to Start>Devices and Printers and look for entries that have “on Bombay” in the name, e.g. “LIB125F on Bombay”
  2. record printer queue names
  3. remove old print queues
  4. add printers from Walnut

Instructions for these steps can be found in our printing documentation: http://mediawiki.middlebury.edu/wiki/LIS/Connect_To_Network_Printers_-_Windows

Steps for Macintosh OS X computers to move from Bombay to Walnut:

  1. record printer queue names(the names are posted on the printers)
  2. remove old print queues
  3. add printer from Walnut via Casper’s Self Service(or manually)

Instructions for these steps can be found in our printing documentation: http://mediawiki.middlebury.edu/wiki/LIS/Connect_To_Network_Printers_-_Mac_OS_X

If you have any questions or need further assistance, please contact the Helpdesk at 802. 443.2200 or via email to helpdesk@middlebury.edu.