Author Archives: Margaret Fischel

Telephone System Replacement at Middlebury and Monterey campuses and Washington, D.C. office

Why:

  • Middlebury campus PBX is 20 years old, past end-of-life, operating with elevated risk
  • Realize modern unified communication features to enhance user-friendliness, efficiency
  • Integrate calling between Middlebury, Monterey Washington, D.C. office

What:

  Cisco Systems Unified Communications
  • Provides voice, video, conferencing, desktop collaboration, instant messaging, presence indication including Jabber softphone and mobile client.
  • New voice mail system with email integration for all.
  • New telephones, or headsets for those who choose to use soft-phone application.
  Training
  • Customized online user training for Cisco phones and Jabber softphone client.
  • Professional trainer to conduct end-user training for Middlebury campus department liaisons.

When:

  • Middlebury campus – October, November, December 2017
  • Monterey campus – January 2018
  • Washington, D.C. office – January 2018

ITS will keep all informed through MiddPoints updates and in our Unified Communications Project web page.

Voice Mail Messages not Accessible to Unified Messaging Users

Since sometime Monday, January 30, we believe no new voice mail messages have been received by the 250 unified messaging users in our system.  Messages may have been left, but the users cannot access via either email or phone, nor is there any notification.  Our vendor is working on the issue.  In the mean time, to be assured you receive a phone message, you can open a ticket with the Help Desk to request your voice mailbox be converted back to a standard voice mailbox until the problem is resolved.

Unified messaging delays

For those of you who use our voice mail unified messaging option, i.e. voice mail in email inbox, we’ve discovered that since 11/22/16 there is a varying delay in receipt and notification of a message from between a few minutes to over an hour. Our vendor is troubleshooting the issue.  Voice mail users who don’t use unified messaging are not affected and continue to receive messages and notification within seconds of being left by caller.

New Public Library_Printers

ITS has replaced the printers with paper decks in Davis Library 142, 242 and 303 along with the two in Armstrong library. The new devices are Konica Minolta multi-function copier/printers. They look very similar to the Library_Color printers in LIB 142 and Armstrong lower level, but they only print in black and white. We have removed all print-release stations since users can now log into Papercut using the touch screen on the device.  Signage has been posted on the wall above each machine providing the new instructions.

 

 

 

Update: Snow Bowl phone system restored

Telephone service at the Snow Bowl was restored last evening, 1/19/16.    802-443-SNOW (7669)

The Snow Bowl telephone system is out of service until some parts can be replaced – either later this afternoon or tomorrow, January 20.  If you need to contact them by phone in the mean time, the back up telephone number is 388-2871.