Sunday morning maintenance

This Sunday morning during our maintenance window we will be performing the following activities:

(1)    Between 6:30 and 10:00 am EST we will apply a service pack to our Exchange cluster that provides email services for @middlebury.edu and @miis.edu.  Due to the redundant configuration of our Exchange environment we do not expect there will be a service disruption.  You may be asked to re-authenticate during or following this window the next time you connect with an outlook.

(2)    Between 7:00 and 8:30 am EST we will be adjusting the configuration of Web Help Desk as recommended by the vendor to support the access of content on 3rd party systems. There will be a less than 10 minute period when Web Help Desk is unavailable.

(3)    Between 7:00 and 9:00 am EST we will be upgrading components of our real audio/video server (muskrat), it’s content is accessible and served by CONTENTDM.  There will be a less than 10 minute period when the associated digital content hosted on this system is unavailable.

(4)  Between 7:00 and 9:00 am EST we will be upgrading components of our ERes Library system (bearcat).  There will be a less than 10 minute service interruption of ERes.

(5)    Between 8:00 and 10:00 am EST we will be upgrading papercut to v13.4 – there will be a less than 10 minute service interruption to the following printing related servers during this window:

  1. Papercut
  2. Spruce
  3. Bombay
  4. Beech
  5. Walnut

Additionally there will be an approximately 10 minute interruption of Web Print services generally and approximately 30 minute interruption of printing services generally when the papercut database is upgraded.  Additionally a number of printing stations (generally Kyocera-Mita) will require a hands-on visit, a software update with a restart that will take place during the later hour of our maintenance window.

We appreciate your patience as these essential maintenance activities are performed.

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