Area Directors notes, July 18, 2013

Present:  Jim Stuart, Mary Backus, Mike Roy, Terry Simpkins, David Ludwig, Carol Peddie, Rebekah Irwin and Doreen Bernier.
Guests: members of the Space Team (Joseph Watson, Todd Sturtevant and Lisa Terrier)

We started with a review of LIS Goals, identifying top level department goals to be submitted to the Office Planning and Assessment. This is part of an effort to communicate out as widely as possible goals that may have an impact beyond LIS (note: CSNS and Information Security goals will not be opened to the public).

Members of the Space Team joined us next to discuss the principles behind moving specific work groups around, especially those that may have particular needs vis-a-vis collocation of staff, private vs. shared space, etc.  The team will review spaces again and report back to the ADs by mid-August and will be looking at public spaces within Davis for the future.

We discussed issues regarding the communication plan to announce SLAs and the self-service module of WebHelpdesk to the College community.  Currently all alerts are on, but we would like to have more data before announcing the SLAs to the community.  We agreed that we should move forward with an announcement about the self-service module as soon as possible, and include information about the priority level definitions to the FAQs.  Once we have more data regarding response times for the SLAs, we can announce the details of those to the community separately.\ Mary also suggested that we create an advisory committee to follow WebHelpdesk once the campus community begins using it.  We will be looking for volunteers for this committee, and will discuss this topic more at the next manager’s meeting in August.

At the all-staff meeting on Wednesday, staff voted to start a separate private blog for LIS staff.  The ADs would like to see this begin in September.  The Communications Taskforce will need to set this in motion.  Terry volunteered to be editor/noodge-in-chief of this new blog temporarily as we adjust to it and attempt to make sure the appropriate agendas and minutes are posted.

Thanks for reading
Terry & Doreen

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