Last Friday, LIS had plenty of representation at the First-Year ‘Student Services Fair,’ which was held concurrently with the Academic Forum in (a steamy hot)Kenyon Lobby. Mary Backus, Pij Slater, and I were there as staff members; Christine Wemette & Fernando Sandoval Jimenez represented the Helpdesk students. As first-year students came through Kenyon lobby after being at the Forum & stopped by a table to get information, they received a sticker for their “Road map to Student Services” flyer, which eventually led to an ice-cream reward.
What topics did they ask about?
- In-person tech help
- MS Office
- Checking out materials
- Course hub/Moodle
- Library catalog
- Misc. computer questions: Ethernet vs wireless, Mac vs. PC, etc.
- Misc. questions about student life at Midd
Fernando was quite the recruiter for prospective Helpdesk student workers. It was a great chance to meet new students, to hear how their first week was going, and to learn how to respond to some of the most common tech-troubleshooting questions.