Area 51 notes, August 23, 2012

Present: Mike, Terry, Chris, Mary, Carol

We agreed to have discussions of readings of interesting or provocative articles relating to technology in education, libraries, strategic planning, etc., that are germane to the work we do in LIS.  We will establish a rotating schedule so that every 2 weeks one of us will propose readings as a starting point for conversation around a topic.  Mike will set the schedule.

We reviewed the proposed SLA response times for each workgroup, the purpose of which is to keep customers involved and updated without having to constantly request status updates.  We looked especially at groups whose response times seemed especially long, and talked briefly about the need for measurement tools to track response times (the new incident tracking system will help, but some groups track requests outside of that system).  Within the next 2 weeks, all area directors will talk to workgroup managers about the recommended SLA times.  We’d like workgroups to conform to our recommended response times whenever possible, but realize that there may be completely valid rationales for longer times in some cases.

We approved a request from the Research & Collections Services area to hire a temporary, part-time reference librarian for the 2012-2013 academic year to assist with reference coverage while the R&I group is operating at reduced staffing levels.

Reviewed the goals/projects summary for the next 3-6 months plan.  We have yet to see all the potential goals resulting from the annual planning process, but we reviewed the latest quarterly project list for accuracy and completeness.  As a corollary to this, the ADs are going to reestablish our Friday meeting series focusing on team issues and team update.  This will be in partial fulfillment of one of our AD team goals.

Reviewed updates from each director.  Among the highlights:

  • We will be discussing issues around curricular software support at our Sept. retreat
  • Mary will convene a kick-off meeting of technical support staff who work outside of LIS.  Details (frequency, etc.) will be determined by the group at their first meeting.

Thanks for reading,
Terry

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