Valuable information was gathered at the recent Access Services conference held at Georgia Tech. Learning various customer service styles and techniques utilized in libraries ranging from student populations of 2,000 to 48,000 was eye-opening. The major takeaway was how change is now the “new normal.” Integrating new technologies and innovation with excellent customer service were major themes. Tips on Reserves policies & procedures, merged libraries, media, student employees & professionalism at the Circ Desk, Reference, privacy/confidentiality issues were topics of interest. Info regarding maximizing customer and employee satisfaction was particularly enlightening. Power Point presentations will be available from the conference site in January 2012, but I am receiving some of these presentations directly from specific schools for my reference. I will place them in our Conference folder in the 2011 Orgs drive.