We should also probably clean up the the recs doc itself. The forms section especially… it should probably say Parature isn’t necessarily THE system that we need, but it’s in the running and/or that whatever the Helpdesk chooses as solution is what we support… and also that Drupal has a self-service forms solution that will be part of the solution… Also, maybe we can say the list of different form types represented there is not exhaustive. And I never added citations for any of the stats I added. I can add those if we think it’s important.