Metrics

Perhaps we can discuss metrics here, to save time in our next meeting?  I know we all feel like we have to keep up our quick pace in order to meet deadlines.

I think we’ve agreed to most if not all of the items that Ian included in the list of metrics on the wiki.  I added a few points for discussion, though.  Can we discuss and finalize the whole list?  The text I added is in orange.

Quantitative

* Reduced support requests
* Fewer clicks to find information
* Reduced reliance on other communication systems
o Fewer group emails
o Fewer PDF newsletters and print materials
o Unified documentation
* More frequent updates of news content
* Fewer dead links, reduced need to check for dead links
* Usage analytics analysis
* Subscription rate for syndicated content (feeds)
* Do we want to measure how we respond to feedback, for example do we want to set a goal for ourselves that all suggestions will receive responses (even generic) within a certain amount of time? Macfarlane, Carrie Miyoshi

Qualitative

* User satisfaction survey (on-going, periodical) – is just doing a survey enough for us, or are we looking for a certain level of satisfaction in the result? Of course we probably will never achieve 100% satisfaction. Do we want to set a target somehow, one that is linked to the ratings on the survey (eg, at least 50% of users are at least “somewhat satisfied”)? Macfarlane, Carrie Miyoshi
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