Submitted by Jean Simmons
When you’re working at the Information Desk,
are you reluctant to interrupt another staff person
to get help with a question?
One of Reference’s primary roles is to help people with their research. So it’s okay to interrupt—especially if a pidgin green light is on! To see who’s readily available, go to the start menu and then pidgin, to get phone numbers and to see who’s signed in. (Pidgin is also available on Circulation Desk computers.)
Even if there are no green lights, please don’t hesitate to refer a research question to someone in Reference. If it’s off hours, encourage the questioner to send queries electronically. (This mailbox is checked several times a day.)