After some feedback from patrons, I have changed the loan rule on Browsing books to not allow recalls. You can still place a hold, but the original patron will still have the full 28 days to return the item. The hold will prevent renewals, as always.
Starring: Todd, Janine, Kellam, Kim, Morgan, Shawn, Dan
with Special guests: Nate Burt and Joseph Watson
Due to decreased staffing resources, Circulation Services will no longer be able to retrieve requested materials for on-campus borrowers. This change in service will take effect within the next couple of weeks. It has been a valued and appreciated service, but sadly we are unable to provide retrieval services in light of current staffing changes. Circ staff – please prioritize NExpress and ILL – and retrieve local requests as staffing allows during this busy time. Please direct borrowers to the shelves for self-retrieval if their requests have not been retrieved yet.
Recalls and Holds
Borrowers can continue to place holds on materials that are currently checked out. Please be aware that a hold request will not shorten the due date (recall the item), but it will ensure that the item is held for the borrower when returned. For items needed sooner than the due date listed in the library catalog, please recommend NExpress. The average turnaround for NExpress requests was 1.3 days (including weekends). Wow!
In order to improve customer and requesting services, we have recently made a change to web requesting parameters. This change will only affect requests on items that are checked out. If an item is currently checked out and a Midd user places a hold request – the system will not recall the item from the current borrower. A hold request will prevent a renewal, and the item will be held for the requester when it is returned, but the original due date is retained.
If an item is needed sooner, we recommend NExpress. If the item is not available on NExpress, we recommend ILL. If an item is not available via ILL, Circ staff can place a recall through the Mill Circ client – after ascertaining that the item is not available through NExpress or ILL.