how to help

Research – How to Help

The Reference Librarians have recently changed their model for providing research support. Faculty, students and staff using our libraries may turn to the Circ desks to ask questions – please read the Circ wiki page on Research – How to Help for some great tips on how to help and how/when to refer questions to a Librarian.

Reference Service is provided as follows:
AFTERNOONS: In the Main Library, Librarians have scheduled shifts in the reference offices (Main floor, South side).
* Sunday – Thursday 1-5 pm
* Friday 1-4 pm
Look for a sign outside an office to see who is on duty.
EVENINGS: In the Main Library, Librarians have scheduled shifts in Special Collections (lower level)
* Sunday – Wed. 7-10 pm

You can also contact a Librarian by:
Email: Send an email to Ask a Librarian
Text Messaging: Text a message to 66746 and start your question with the word midd (ex. midd how do I get to JSTOR?)
Phone:
MAIN LIBRARY REFERENCE (443-5496)
ARMSTRONG SCIENCE LIBRARY (443-5018)
MUSIC LIBRARY (443-5785 or 443-5218)

Why is this so important?
The library has over a million books, journals, government documents, audio and video recordings, diaries, newsletters, annual reports, microfilm reels and microfiche sheets. We have online catalogs that show what we own, what our consortial partner libraries own, and what other libraries around the world own. We have databases for statistics, photographs, and newspapers. In short, we have a wealth of information.
Even though we try to publicize our resources through workshops, newsletters, web guides and the like, much of it remains invisible to our researchers. Therefore, as a library staff member who works at a public service point (eg, Circulation Desk or Help Desk), it is crucial that you help to connect researchers with resources or refer to a librarian when appropriate. The wiki page (link above) gives advice on how to do that.
Librarians want to help and have lots of research expertise (training and experience) – please don’t hesitate to refer students, faculty, staff and guests to them.
To help develop the documentation and plan for a training session, please comment on this post with a research or reference question that you have encountered at the Circ desk.