Tag Archives: handbook

Shift Expectations – Required Reading!

Dear Student Employees,
Please read the following reminders regarding our expectations for you when you are at work.

THE DO LIST
Arrive on time, as scheduled.
Provide good customer service
Share the work equally with your shift partner – work together.
Check in with the supervisor on duty on arrival and at departure; tell your shift partner if you need to be away from the desk for a few minutes during your shift. Alert the supervisor if your replacement has not arrived when it is time for you to leave.
Put your Circ work first.
Respect the privilege of being able to do personal work.
Keep visits brief – plan your personal, lengthy, loud visiting for a time when you are not at work.
Turn off your phone when at work. Limit any personal phone calls while on shift.
Contain your stuff. Keep work areas tidy and professional looking.
Keep voices soft – our voices carry quite far!
Respect and maintain confidentiality of all library transactions and passwords.
Be attentive to the work and use good judgment.
Ask questions if you are not sure.
Eat chocolate and be happy.

THE DON’T LIST
Never leave the desk unattended.
Don’t let your shift partner do all the work.
Your Circ work is your priority – personal work is a privilege. Do not count on being able to use work time to complete time-sensitive, pressing assignments that require your full concentration.
Don’t eat full meals at the front desk – it’s hard to help someone with greasy fingers and food in your mouth – ask for a break if needed.
Don’t spread out your own stuff so far into work areas that it creates problems for transacting business.

Shift responsibilities:
Check-in with the shift supervisor.
Take the gate count.
Read the Circ Blog to stay informed.
Maintain accurate statistics.
Respond to the security gate alarm.
Provide accurate and efficient check-out and check-in of library materials.
Regularly check-in and accurately re-shelve returns. Take turns with your shift partner to process returns. Check that all returns have been checked in and re-shelved and that the returns work area is clear for the next shift.
Complete assigned tasks.
Look around you regularly throughout your shift – what needs doing?
Check in with the supervisor to see if there are any projects and assignments.
Allow time to process all returns before you leave.
Tidy your work area and leave it clean and organized for your co-worker.
Let the shift supervisor know when you are leaving.
Communicate any relevant information to your replacement and/or your supervisor.

A special thanks to you all for helping each other out by subbing for each other during the recent bout with illness.
Please stop by to chat about any concerns, any time. There’s usually candy in my office…:-)
Elin