Reminder to Confirm Items are Checked In ~~

This is an important reminder to be sure that you look at the check-in computer screen to confirm that each item you check in, is marked as such in Millennium.  Don’t be fooled; the audio beep upon check-in does not mean that a book or DVD has been successfully checked in. You have to see it on the screen to be certain.

The reason we are bringing this up is because we have had a recent rash of calls and emails from patrons who have stated their book or DVD is overdue, when in fact, the item was returned days ago. This wastes a lot of time for all involved. Our simple resolution: please make it a habit to check the screen for all check-in items.

Regarding Mac retina chargers, I have placed a sign for each basket of retina display chargers in the drawers, so if you place a retina chargers in its specified container, they will be properly separated.  Please wind up stray cords whenever you see them so we can stay ahead of the “spaghetti syndrome.”

Thank you all. Everyone is doing a great job, but I wanted to mention this adjustment.  We appreciate your attention to these issues.

Weekly report 9-23-2014

Circulation Weekly Report
Date: 9/23/14
Name: Dan Frostman
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Weekly report, carrel day edition

Circulation Weekly Report
Date: Carrel Day, 2014
Name: Dan Frostman
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Collection issues @ the circ desk

Hi everyone

I wanted to ask staff who deal frequently with patrons (circ/reserves/ILL) that if you are placed in the uncomfortable position of telling faculty (or others) that our policies don’t allow us to do “something” (e.g., purchase textbooks, multiple copies, multiple formats (e- and print), etc.), and you get pushback about this, to please feel free to refer the patron to me, or you can just give me a call yourself at x5045.

There are several reasons for this: sometimes we do make exceptions, and I don’t want you folks to be caught in the role of “nay-sayer,” only to be overruled later by me or someone else.  Also, it is helpful for me to know where the pressure points are, and where our existing policies might be causing stress or distress.  Knowing about these types of issues can spur us to revisit and rethink policies that may be proving to be more of a hindrance than a benefit.  So keep me in the loop!

Thanks!

T

Weekly report 9-9-14

Circulation Weekly Report
Date: 9-9-14
Name: Dan Frostman
More