Billing inquiries

There have been a a few instances recently of patrons who have been billed asking about the status of their accounts. When I move charges to their college accounts, I remove those charges in Millennium, so it appears as if their accounts are clear. But telling them their account is clear is misleading when they then have a bill show up on their college account. So please direct all billing inquiries to a supervisor. (Supervisors, please check in the patron record for a note about charges moved to college account.)

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