Billing inquiries

Categories: Copy to Facebook, Everything else Circ, Student Employees - Armstrong, Student Employees - Davis

There have been a a few instances recently of patrons who have been billed asking about the status of their accounts. When I move charges to their college accounts, I remove those charges in Millennium, so it appears as if their accounts are clear. But telling them their account is clear is misleading when they then have a bill show up on their college account. So please direct all billing inquiries to a supervisor. (Supervisors, please check in the patron record for a note about charges moved to college account.)

Leave a Reply