User Services Weekly Report
Date: 7/28/2010
Name: Dan Frostman
Workgroups; Circulation Services – Circ, Reserves, and Stacks
Stats: 100% reduction in car accidents this week
Highlights: (Progress towards Goals, accomplishments)
Reserves:
• BLWC reserve items are almost completely processed; still waiting for newly-ordered books to arrive
• Processing Fall Term Ereserves
• Created a display at Davison Library for special poetry reading
• Updating staff bios on Circ drupal page: added Kim, Janine, and Shawn; need updated bios from basically everyone
Space team: discussion of Voter office and server space; tweaks to user survey
CT Team: Crafting a response to the AD’s questions of our initial proposal
Music:
• Implementing a “call when you open” policy for the students on weekends to insure the library is open when we advertise it will be
• Steady NExpress and local paging – ILL low
• Pretty darn quiet over there
Stacks: first full week on the job – adjusting to new routine – no major issues to report
Armstrong:
• fairly busy, mostly mornings, with printing, etc.
• 161 lab is booked with classes all morning, Mon – Fri
• I have had a couple of viruses on my computer this week – Shawn to the rescue!
• student map project continues – I believe we are planning to have a big map give away at some point
• ILL, NExpress, and web requests are pretty slow this week
• selecting journals for binding (out of huge backlog) – to hopefully send out for August 10 shipment
• poster session this week (Thursday) – the plotter is starting to see a lot of use
• URO Summer symposium is this Thursday so people will be using the plotter
• reimaged and configured the Armstrong desktop because it’s hd died, Helpdesk replaced the hd , imaged it and finished the configuration. also put Steady state on it.
• reimaged a computer in front of the circ desk.
• still working on the map project and the student workers have done a great job with it.
• ILL training with Morgan
• Shawn very helpful with computer issues
Davis Family:
• Laptops continue to be a high demand item. We are working with the helpdesk to get any reimaging issues done. The student classroom laptops by Carol’s office have all been debugged. Working on the staff Mac’s and Dells.
• Paging slips are coming in fast and furious. Between 5-15 a day for the last week.
• Some searches for missing books, Katie and Kim are especially good at finding missing books.
• Browsing DVDs are very popular right now.
• Booking equipment for patrons is steady.
• Testing carrel key booking today
• Stats gathered for annual report
• Planning student budget
• Wave of staff vacations has passed over us – minimal flood damage
• Starting to think about life after Language Schools – hours open, student and staff schedules, projects
• Rep from the Kaplan institute came and cleaned out the filing cabinet – “Textbooks from 1992 are surprisingly non-useful in 2010.”
• 30-day new staff evaluations complete. Scheduling 6-month reviews
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Challenges:
• Holdshelf errors: items not checked in properly (no hold generated); LS items sent to BL; BL items remaining at Davis
• Outlook on the supervisor computer is still off line. Getting the password of the day from webmail.
• Bread loaf internet down lead to more students here. Bread loaf students that had not activated their Middlebury accounts needed help. We sent a fair number of people to the helpdesk and helped those we could. The Russian school lost its printers for a day, which generated more printing issues.
• Need to revisit default replacement charges: no one is willing to pay $100 when they can buy a replacement themselves for $17 on Amazon.