Student training survey results! (woo!)

How long have you been working for LIS?
7 just started
3 longer than 2 years

Customer Service Training
Build a scale exercise:
1 very bored
1 kind of bored
5 interested
2 entranced

Lecture and Power Point:
4 very bored
3 kind of bored
2 interested

Customer service videos:
1 very bored
6 kind of bored
2 interested

Watching staff roleplaying:
1 kind of bored
7 interested
1 entranced

Applicable to day-to-day work?
6 yes
4 no

Comments:
Eliminate it. Or at least don’t treat us like children.
certainly not do 3. there must be a way to combine. there was much repetition so i would think info could be compressed and fine tuned

General Circulation training (all students)
Policies:
1 already knew
4 knew some, learned some
1 good info to have

Loaner equipment:
2 already knew
2 knew some, learned some
2 good info to have

ILL and NExpress:
2 already knew
3 knew some, learned some
1 good info to have

Guest policies:
2 already knew
3 knew some, learned some
1 good info to have

Unique to summer:
1 already knew
3 knew some, learned some
2 good info to have

Emergency procedures:
5 knew some, learned some
1 good info to have

Printing and copying:
2 already knew
4 knew some, learned some

Desktop stats:
2 already knew
2 knew some, learned some
2 good info to have

Comments:
avoid repeating info! i had learned most of this from my supervisor while on the job and started the job

Main Circ Training
Reserves:
2 already knew
1 knew some, learned some
1 good info to have

Screenings and lockers:
2 already knew
1 knew some, learned some
1 good info to have

LS ref:
2 already knew
0 knew some, learned some
2 good info to have

Guest policies:
2 already knew
1 knew some, learned some
1 good info to have

Self-check and Stacks:
3 already knew
1 knew some, learned some

Comments:
NONE

All three trainings

Effective use of time?
5 yes
5 no

Duplication of training already received?
6 yes
2 no

Comments on how to improve?
They should be only for students who are new to the library, and they should receive this training before the summer actually starts.
Let’s not make scales next time.Let’s make something more fun.
ask students for topics/suggestions supply food aim for one training session 3 is WAY too many

Other comments?
Even though the training didn’t really teach me anything new, it was useful to have some tips and details reinforced. Some of the service training was repetitive and a no-brainer, and that gave us a sense of confidence about the customer service we already had. Also, customer service is very intuitive: we have all been customers before and we are kind-hearted people. In this way, the session didn’t have to be that long. People have also said that the training doesn’t apply to their jobs because they don’t handle customers.