Weekly Circ Services Report 7/1/09

User Services Weekly Report
Date: 1 July 2009
Name: Elin Waagen
Workgroups(s); Circulation Services – Circulation, Reserves and Stacks

Highlights:
• BLSE: Paging activity picking up at Davison; tweaking and updating workflow and procedures; Davison workflows being tested and mostly holding up; schedule working smoothly; clarifying equipment loan policies for BL
• Equipment: FS laptops are flying off the shelves; two portable PA sound systems are now available at Circ; filling BL/LS equipment requests
• Student training – 2 sessions Thursday 6/25 and Monday 6/29
• Increase in building and Circ activity with the arrival of the 6/7-week LS and BLSE
• More work on User Services Priorities, Values and Mission statement
• LIS Manager’s meeting – team agreements
• Summer hours – web updates
• Student employees: Main – celebrated summer birthdays with chocolate cake; Armstrong – all summer staff on board
• Receiving many many compliments and comments on the staff craft exhibit – both on content and display
• Main circ seems to have taken up any slack left by unattended info desk; patrons instinctively walk over to main circ for assistance
• Collected year-end Mill Circ stats
• 3-month and monthly circ lists for missing materials
• Mill Circ – edit NExpress notice text
• Music Library is acting as temporary harp storage
• Armstrong: pace is a little busier this week; big map project in progress; shelf reading in progress
• Reserves: Media screening requests pouring in: working with Collection Management to make sure all media items requests are recorded and entered into Filemaker; large increase in reserve requests – grateful for help of ILL/Reserve students who retrieve and process requests; processed ERes for LS, BL and AY
• Weekend: Pace has picked up quite a bit; sweeps; re-shelving; retrievals; computing questions from incoming students and Mills; screening troubleshooting; guest printing troubleshooting

Challenges
• Coordinating long-term equipment needs for fac/staff: laptops, powerpoint remotes; AY laptop needs and LS/BLSE laptop needs
• Incident with no trespass violation in library
• Staffing at Main Circ thin in places due to vacations and staff schedules at Davison
• Armstrong – having trouble with a section of stacks in the bound periodical section
• BLSE – faculty complaint regarding LC class shelving
• BL printer and copier issues
• PaperCut problem – user confusion about how to create print account
• Screening re-located due to equipment problems
• Faculty in transition; library account expiration dates
• ID coded with wrong borrowing account

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