Log in area for Faculty/staff Macbooks

Hi all, me again with another update on Macbooks. I’ve attached an ethernet cable and Macbook power adapter near the supervisor computer at the Circ Desk. These can be used to facilitate the new log in procedures that Macbook laptop borrowers must take before leaving campus. It’s basically just two cords sticking out of the desk at the moment — Circ students and staff can direct Macbook borrowers to the end of the desk to log in quickly and easily. Just take the laptop out of the case, plug in the two cords, log in and go.

As always, please let me know if you have any suggestions or comments. -Kellam

Millennium and MIDCAT offline Thursday morning, 3/26/2009

On Thursday morning we will not be able to log in to Millennium Circulation. Instead, please follow the steps below to check items out to patrons. Please save all items to be checked in until after Mill Circ is back up and running. At Main, the circ computer closest to the main doors is the only one that has the offline circ mode installed. At Armstrong, it is on the circ computer closest to the light switches. Continue reading

Bills and Refunds

A quick reminder about library bills and replacement charges.
Borrowers may clear their account by paying the replacement charge at any of the branch libraries by cash, check or charge – or by returning the overdue materials.
They may also request that the charge be transferred to their college bill.
The best way to clear bills is to return overdue materials.
If materials are truly lost, the best way to clear the charge is to pay the charge at the Circ Desk.
PAYING BY CHARGE CARD IS THE PREFERRED PAYMENT METHOD. It is the quickest way to process a refund if the item is found.
Substituting a replacement copy is only possible on a pre-approved, case by case basis – and is NOT the preferred method for replacing lost materials.
The preferred method is to pay the full replacement charges. Replacement charges are based the average cost to replace an item, and includes a processing fee.

To process payment for a lost item:
If the item has not yet gone to “lost” status in the system, mark item “lost” (please see a supervisor for this step)
Click on the “Fines” tab
Highlight item
Select Collect Money
Collect money by charge card, cash or check (to Middlebury College)
Click OK
Print Receipt and give to borrower (receipt is required to process a refund, if the item is found)
Record payment on cash slip

Sometimes you may see the message “item lost and paid, clear it?” when scanning barcodes. If so, please place the item on Elin’s desk in 250A with a note. Though it is the responsibility of the borrower to request a refund for library materials that they have paid for, and subsequently found, this helps identify materials eligible for a refund.

Complete billing procedures are available on the Circ wiki

The Circ billing web page also has info available on loan periods and replacement charges.