The computer attached to the scanner in the microfilm area at Armstrong (our ADA computer) frequently won’t allow people to log in. So, we now have a generic login that can be used when someone’s personal login doesn’t work. Instructions for using the generic login are on a sheet of paper, encased in plastic, at the computer. Note that with the generic login, remote servers (e.g. Tigercat) are inaccessible. Users should save documents to the desktop and immediately send the documents to themselves via email.
If someone reports that they can’t log in to this computer then:
1) Have them use the generic login
2) Report the problem to a supervisor so that we can report it to the helpdesk.
p.s. Instructions for the scanner are at the scanner, too. They’d disappeared, so I replaced them.
Thanks,
Carrie