ITS has been working on options for our customers to install licensed software on their college-owned computers using convenient, “self-service” methods that provide control over when the installations take place. (We are not licensed to provide software on personally owned computers, only college owned.) To learn how this works on college Windows computers, please visit KACE Self-Service information. If you have a college Mac, visit Mac Self Service information for details.
Initially, we have made a few of our most commonly-requested Adobe products available through self-service for both Mac and Windows platforms, as well as the new Microsoft Office 2016. We will be working to add software titles in the next few months. Please note that not all software is purchased with licensing to be available for every computer on campus.
Self-service installations work best when you are here on campus using a wired (Ethernet) connection to our network. Use of VPN or wireless connections may work but they will be much slower and are more likely to experience issues.
We are excited to offer this new service and want to hear about how it worked for you. Feel free to share your feedback, questions, or concerns with our Technology Helpdesk.
Microsoft will end support for the Windows XP operating system and Microsoft Office 2003 software on April 8. Microsoft will no longer release security updates or provide technical support for either product after this date.
Both Windows XP and Office 2003 will continue to function, but computers running either product will become increasingly vulnerable to malware and other forms of cyber-attack.
Due to the risk these vulnerabilities create, the Information Security group considers it necessary that Middlebury College students, faculty and staff have an upgrade to better protect personal and College data.
If you are not sure whether you are using Windows XP, Microsoft has created an easy-to-use website you can use to help at http://amirunningxp.com.
If you have a College-owned device that is running Windows XP, please contact the helpdesk at firstname.lastname@example.org, or create a ticket at https://webhelpdesk.middlebury.edu/ to discuss the best course of action. The Technology Helpdesk has already begun the process of migrating all College-owned computers to Windows 7.
Students, faculty, and staff with personal computers running Windows XP will need to upgrade their computer operating system to be able to connect to the Middlebury network or VPN at some point in the future, so please take action as soon as possible.
For questions or assistance, contact the Helpdesk at X2200 or visit https://webhelpdesk.middlebury.edu/ to create an online ticket.
The Helpdesk has hired a new Senior Technology Specialist, Scott Remick. Scott is a local who brings many years’ experience in the computing realm, having split his career between Computer Alternatives and RetailVision. We are excited to have his skills already being used in Service Requests. Please join me in welcoming Scott to our LIS family.
Helpdesk Manager – Service Request
I’m sharing great news!
The Helpdesk has hired staff for our two open positions. We have hired Chris Anderson for the position of computing specialist II. Chris worked for the Helpdesk while attending Middlebury (2006-2010). His start date is July 16.
We have also hired Jamie Carroll for the position of senior technology specialist. Jamie also has some Middlebury roots: he worked at the Old Courthouse for the Center for Educational Technology and NITLE (2001-2007). His start date is July 23.
We are very excited to have these two folks returning to Middlebury College. Please help us in welcoming them as members of our Helpdesk and the Service Request Team.
— Lisa Terrier
Helpdesk Manager-Service Request