Author Archives: Cynthia Slater

Free Microsoft Office for Home Computers

MS Office LogoITS is pleased to announce that we are now licensed to provide currently employed faculty and staff with Microsoft Office, free of charge, for use on home computers.   We have a new portal page where you can login and download Microsoft Office.

For more information and links to the MS Office download sites, visit  http://go.middlebury.edu/getoffice.   Follow the instructions to complete the download then install the Office products.  If you have any problems, please contact the Helpdesk by creating a ticket http://go.middlebury.edu/whd.

Windows 10: What’s Happening?

win10

With Microsoft offering free Windows 10 upgrades to current owners of Windows 7 and 8, Information Technology Services (ITS) has received questions about this new operating system and our plans for the future.  ITS currently recommends that individuals do not install Windows 10 if they are prompted to do so on a college-owned machine.  Until thorough testing of Windows 10 functionality with College resources has been completed, ITS will continue to install and support Windows 7 on college-owned computers.  Windows 10 will be made available on campus computers later on, after any significant issues are resolved and important supporting documentation has been updated.

As we put Windows 10 through its paces, our observations, known issues, and training resources will be gathered for convenient access.  Visit http://go/win10 for the latest information.

Interested in a peek at what lies ahead?  Check out this brief lynda.com course, Windows 10 New Features (~ 40 minutes).

Bombay Print Server Retires Monday, August 3

Middlebury College is retiring the Bombay print server on August 3, 2015, as it is incompatible with our current 64-bit operating systems.  Bombay has been replaced by a new print server named Walnut that has all of the same print queues on it.

ITS has worked with the majority of people who were connecting to the old server but if you have been away from campus you may experience an interruption in printing services until you move from Bombay to Walnut printers.   If needed, refer to the steps below to restore printing.  If you have any questions or need further assistance, please contact the Helpdesk at 802. 443.2200 or via email to helpdesk@middlebury.edu.

Steps for Windows 7 computers to move from Bombay to Walnut:

  1. look for printers “on Bombay” print server name listed below queue name. Go to Start>Devices and Printers and look for entries that have “on Bombay” in the name, e.g. “LIB125F on Bombay”
  2. record printer queue names
  3. remove old print queues
  4. add printers from Walnut

Instructions for these steps can be found in our printing documentation: http://mediawiki.middlebury.edu/wiki/LIS/Connect_To_Network_Printers_-_Windows

Steps for Macintosh OS X computers to move from Bombay to Walnut:

  1. record printer queue names(the names are posted on the printers)
  2. remove old print queues
  3. add printer from Walnut via Casper’s Self Service(or manually)

Instructions for these steps can be found in our printing documentation: http://mediawiki.middlebury.edu/wiki/LIS/Connect_To_Network_Printers_-_Mac_OS_X

Bombay Print Server Retires Monday, August 3

Middlebury College is retiring the Bombay print server on August 3, 2015, as it is incompatible with our current 64-bit operating systems.  Bombay has been replaced by a new print server named Walnut that has all of the same print queues on it.

ITS has worked with the majority of people who were connecting to the old server but if you have been away from campus you may experience an interruption in printing services until you move from Bombay to Walnut printers.   If needed, refer to the steps below to restore printing.  If you have any questions or need further assistance, please contact the Helpdesk at 802. 443.2200 or via email to helpdesk@middlebury.edu.

Steps for Windows 7 computers to move from Bombay to Walnut:

  1. look for printers “on Bombay” print server name listed below queue name. Go to Start>Devices and Printers and look for entries that have “on Bombay” in the name, e.g. “LIB125F on Bombay”
  2. record printer queue names
  3. remove old print queues
  4. add printers from Walnut

Instructions for these steps can be found in our printing documentation: http://mediawiki.middlebury.edu/wiki/LIS/Connect_To_Network_Printers_-_Windows

Steps for Macintosh OS X computers to move from Bombay to Walnut:

  1. record printer queue names(the names are posted on the printers)
  2. remove old print queues
  3. add printer from Walnut via Casper’s Self Service(or manually)

Instructions for these steps can be found in our printing documentation: http://mediawiki.middlebury.edu/wiki/LIS/Connect_To_Network_Printers_-_Mac_OS_X

Bombay Print Server Retires Monday, August 3

Middlebury College is retiring the Bombay print server on August 3, 2015, as it is incompatible with our current 64-bit operating systems.  Bombay has been replaced by a new print server named Walnut that has all of the same print queues on it.

ITS has worked with the majority of people who were connecting to the old server but if you have been away from campus you may experience an interruption in printing services until you move from Bombay to Walnut printers.   If needed, refer to the steps below to restore printing.  If you have any questions or need further assistance, please contact the Helpdesk at 802. 443.2200 or via email to helpdesk@middlebury.edu.

Steps for Windows 7 computers to move from Bombay to Walnut:

  1. look for printers “on Bombay” print server name listed below queue name. Go to Start>Devices and Printers and look for entries that have “on Bombay” in the name, e.g. “LIB125F on Bombay”
  2. record printer queue names
  3. remove old print queues
  4. add printers from Walnut

Instructions for these steps can be found in our printing documentation: http://mediawiki.middlebury.edu/wiki/LIS/Connect_To_Network_Printers_-_Windows

Steps for Macintosh OS X computers to move from Bombay to Walnut:

  1. record printer queue names(the names are posted on the printers)
  2. remove old print queues
  3. add printer from Walnut via Casper’s Self Service(or manually)

Instructions for these steps can be found in our printing documentation: http://mediawiki.middlebury.edu/wiki/LIS/Connect_To_Network_Printers_-_Mac_OS_X

Bombay Print Server Retires Monday, August 3

Middlebury College is retiring the Bombay print server on August 3, 2015, as it is incompatible with our current 64-bit operating systems.  Bombay has been replaced by a new print server named Walnut that has all of the same print queues on it.

ITS has worked with the majority of people who were connecting to the old server but if you have been away from campus you may experience an interruption in printing services until you move from Bombay to Walnut printers.   If needed, refer to the steps below to restore printing.  If you have any questions or need further assistance, please contact the Helpdesk at 802. 443.2200 or via email to helpdesk@middlebury.edu.

Steps for Windows 7 computers to move from Bombay to Walnut:

  1. look for printers “on Bombay” print server name listed below queue name. Go to Start>Devices and Printers and look for entries that have “on Bombay” in the name, e.g. “LIB125F on Bombay”
  2. record printer queue names
  3. remove old print queues
  4. add printers from Walnut

Instructions for these steps can be found in our printing documentation: http://mediawiki.middlebury.edu/wiki/LIS/Connect_To_Network_Printers_-_Windows

Steps for Macintosh OS X computers to move from Bombay to Walnut:

  1. record printer queue names(the names are posted on the printers)
  2. remove old print queues
  3. add printer from Walnut via Casper’s Self Service(or manually)

Instructions for these steps can be found in our printing documentation: http://mediawiki.middlebury.edu/wiki/LIS/Connect_To_Network_Printers_-_Mac_OS_X

Got Guests? Wireless Info to Share with Campus Visitors

If you are asked to help a campus visitor who would like to use our wireless network, don’t panic!  Read on to learn how you can save the day…  as well as help other visitors plan ahead.

A guest is on campus NOW and doesn’t have a Middlebury guest account.  What should they do?

For now, the quickest route for visitors who did not create a Middlebury guest account before arriving on campus (or who created one but forgot their account password) is to connect using our Midd-standard wireless network.  Contact the Technology Helpdesk (802.443.2200) to obtain the password.

I know someone who is planning a campus visit.  How can I make their experience easier?

The smoothest route is to have guests follow these instructions to create a guest account prior to their arrival on campus.  When they arrive on campus, they’ll simply select the MiddleburyCollege wireless network on their device then supply their guest account credentials to connect.

What can guests do LATER ON, when the new GuestAccountCreation wireless network is available?

After the GuestAccountCreation wireless network is available, visitors who did not create a guest account in advance will be able to follow these instructions to create a guest account from on campus.  (Do you have frequent visitors?  Here’s a handy cheat sheet you can share!)

Please note that the GuestAccountCreation wireless network is NOT yet available; we are hoping to proceed with its launch during spring break.  Stay tuned for updates.

Where can I find more information about wireless?

  • Visit our main wireless page (http://go.middlebury.edu/wireless).  You’ll find the latest scoop on our project timeline, connection specifics, instructions for guests, and more.
  • To learn the full details concerning our wireless project, refer to this blog post.

 

 

 

Wireless Update

You may have noticed that no changes to our wireless networks took place yesterday (3/16).  We are giving people more time to switch from Midd-standard to the new MiddleburyCollege network.  If you haven’t already done so, please take this opportunity to connect your wireless devices to MiddleburyCollege.  If you encounter any difficulties, contact the Technology HelpDesk for assistance.

The following wireless networks are currently available:
* MiddleburyCollege is the new, fast, and secure wireless network.  A Middlebury username and password or guest account is required.
* MCPSK is the new wireless network for the limited devices that cannot connect to the MiddleburyCollege network, including the following:  PlayStation, Xbox, Nintendo DS, Kindle, and Nook.
* Midd-standard continues to be available to provide wireless access to campus visitors.
* The eduroam network is available for guests from participating institutions who don’t have Middlebury credentials.

Learning Opportunities: Drupal, Website Maintenance & More!

Visit http://go/techworkshops to view upcoming technology workshop offerings and sign up for topics of interest.  You’ll find Drupal introductions that cover basic web site maintenance skills and work sessions where you can get help with specific questions about how to improve your departmental web site.

Do you prefer to learn on your own?  Don’t forget about  lynda.com  — a fabulous online learning resource that uses short videos to help you acquire new business and technology skills.   Recently added or revised courses include Mac OS X Yosemite Tips and Tricks, Outlook for iOS and Android First Look (only 13 minutes!), and iPhone and iPad Security Fundamentals.   Watch a single video or work through an entire course — it’s the perfect activity when Mother Nature brings on the bitter chill!

Webmail’s New Look — Coming Soon

MaskThe upgrade of our email environment over the holiday break will bring a cleaner, more minimal look to Webmail (also known as Outlook Web App – OWA), designed with “touch” devices in mind.  The appearance of the Webmail login screen has already changed, but the workings once logged in will not change until after your account has migrated.

  • Student mailboxes will migrate Wed, Dec 17 through Fri, Dec 19.
  • Faculty & Staff mailboxes will migrate Sat, Dec 20 through Sun, Dec 21.

The most noticeable differences in Outlook’s new “face” are the shift of many buttons/links to the upper right corner and the fact that Public Folders are no longer accessible when using the Web App. You will be able to adjust many settings by clicking the Settings (gear) icon located in the top right corner (beside the ? icon).

Here’s how you can quickly get up to speed on the changes:

* Watch a brief lynda.com movie (under 9 minutes!) to get familiar with the new look:
Exploring the OWA Interface
* Read Microsoft’s brief summary of the highlights:   What’s new in Outlook Web App
* Visit go/webmailhelp for more details, resources and FAQs!