Author Archive

New Helpdesk Tracking System

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Library and Information Services is pleased to introduce our new incident tracking system Web Help Desk. You can now submit incident tickets through the web, check on the status and history of your technology issues, and access a knowledgebase of … Continue reading

Lisa Terrier named Helpdesk Manager – Service Requests

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Lisa Terrier has been promoted to Helpdesk Manager – Service Requests. Lisa has been working in Service Requests for several years, and she was previously the manager of the Labs and Distribution workgroup. The other members of the Service Requests … Continue reading

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