Author Archive

Avoid sending event cancellations by mistake


Recently, there have been a rash of people (myself included) accidently cancelling events. Here is a description of why this so easily can happen, and how to avoid falling into the trap. If you have an Iphone and you use the Outlook app for IOS, Microsoft has added a “feature” : when you receive an […]

Many accounts require password reset due to recent phishing attack


Almost 100 people fell victim to a “phishing” email purporting to announce an “Important Meeting”. In order to protect the rest of the Middlebury account holders, the accounts which were compromised were disabled, and will need a password reset. If you have trouble logging in to your Middlebury account, it is likely that you are […]

New Helpdesk Tracking System


Library and Information Services is pleased to introduce our new incident tracking system Web Help Desk. You can now submit incident tickets through the web, check on the status and history of your technology issues, and access a knowledgebase of … Continue reading

Lisa Terrier named Helpdesk Manager – Service Requests


Lisa Terrier has been promoted to Helpdesk Manager – Service Requests. Lisa has been working in Service Requests for several years, and she was previously the manager of the Labs and Distribution workgroup. The other members of the Service Requests … Continue reading

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