Mary Backus

Posts by Mary Backus

New Helpdesk Tracking System

Library and Information Services is pleased to introduce our new incident tracking system Web Help Desk. You can now submit incident tickets through the web, check on the status and history of your technology issues, and access a knowledgebase of … Continue reading Continue reading

Lisa Terrier named Helpdesk Manager – Service Requests

Lisa Terrier has been promoted to Helpdesk Manager – Service Requests. Lisa has been working in Service Requests for several years, and she was previously the manager of the Labs and Distribution workgroup. The other members of the Service Requests … Continue reading Continue reading